Consumer Reviews of CARRIER heat pumps
Read more about CARRIER heat pumps
Date created: 2011-05-27
Location: Fort Lauderdale, Fl
"Old Heat Pump keeps on hissing"
My heat pump has been running for over 20 years now and boy that baby dont wanna die. i tell you we run it all day all night every day of the week 24 hours a day. Rain snow sun it dont matter we keep that shit on all day and all night. I like it cept it keeps on hissing i think i need me a recharge that shits keep on hissin like a snake in the grass i dont knows what to do bout it. so i gotta call up this guy i know how familiar with them things heat pumps and all that jazz and such to come and take a look for him self to hear that damn hissing. but in the winter i get so much heat
Date created: 2011-05-12
Name: F. Bender
Location: Birmingham, AL
Years owned: 8
"Don't Even Consider a Carrier!"
If there was a very very unsatisfied I would have chosen it! The unit was very noisy from day one. We have had almost yearly repairs required above and beyond semi-annual maintanence totaling over $2500 over the eight years we've had it. Service call again today is it's death nell. It will take another $1000 to fix this problem. Enough is enough. We are spending the money to replace it instead of dealing with the constant financial headaches and deafening noise. The repair technician had the gall to suggest another Carrier. He's being replaced too!
Date created: 2011-05-06
Location: Phenix, Va
"The Hands Down Best Heat Pump"
I have owned the Carrier Infinity heat pump for 5 years. This is hands down the best heat pump I have ever owned or serviced. I am a professional in the heat pump field and I have seen many brands that simply fall below the standards of acceptability. I love everything about it from its sleek looks to its undisputed warranty and service records. Its high energy efficiency does not bother me either. There is nothing to dislike about this effective, efficient beauty. I have never had to repeir it, but I have received yearly calls from a Carrier representative that wants to know how my unit is doing. I always tell them it is just fine and that is that. I would highly recommend the Carrier model Infinity to any new home buyer or people that are replacing their old, unefficient unit. Carrier has always been a brand I have trusted, and everything they make seems to be fashioned out of some sort of gold that does not tarnish. Thank you Carrier.
Date created: 2011-04-26
Location: Grenora, ND
"Carrier Does the Job. HVAC Guy Was Right!"
Last spring, I purchased a new home and was disappointed to find out that the old heat pump that came with the house was shot. Usually, I like to get at least 2 opinions on anything home repair related, but we live in a small town. There is only one company here that does HVAC, so I had to trust the guy when he recommended the Carrier brand as the longest-lasting and most efficient heat pump brand on the market. He installed a unit from the "infinity" series, and I have been really happy with it. Aside from a check-up in the fall, the heat pump has ran all winter without needing any repairs. Plus, my bills have been much lower than some of our neighbors! This is a decision I would make again, I'm glad I trusted this HVAC guy! I would definitely recommend this to anybody who is looking for a solid heat pump to withstand cold winters!
Date created: 2011-04-23
Name: angela s
Location: alexandria, va
"Never a problem"
I have a 13 year old townhouse, and the Carrier is the model that was installed in 98. It has never given us a problem. Could have been loud, but we don't use our first floor and never hear it. I haven't had a problem in 13 years except to add freon. Well, the coil finally gave out [a leak], but 13 years is not bad. Now I have to get a new system with puron, and I am getting a new carrier so I am praying I don't have problems.
Date created: 2011-04-19
Location: Richmond, Virginia
"Carrier 38ycb024310 Review"
This heat pump has served me well for several years. In the middle of last Summer, I found that the heat pump wasn't doing a very good job keeping the house especially cool and the system was constantly running. It wasn't a very warm couple of days, so I figured there was something wrong. I called a technician to come take a look at the heat pump and he said that the only problem was that the system was low on coolant. The technician said that he couldn't find a leak, and suggested that it was a possibility that someone may have tampered with the unit. After the technician topped the system up with coolant, I haven't experienced the issue again. I do have a few minor complaints about this Carrier system. Firstly, the thermostat is awfully simplistic. I'm thinking about buying a replacement thermostat with additional features. Another complaint I have is that the heat exchanger unit outside my house occasionally makes a fast, loud banging noise. Making very minor adjustments to the thermostat seems to stop the noise, so I suspect when I replace the thermostat the problem will go away by itself. I would buy this brand again and I would also recommend this brand to a friend.
Date created: 2011-04-12
Name: W. Gammon
Location: Chickamauga, GA
Years owned: 10
"Don't Buy Carrier"
This is my second Carrier unit, the first failed in 5 years, compressor. This one has never held refrigerant more than six months. In 10 years of ownership almost $3000 in repairs, one fan was covered by warranty the rest is refrigerant and service calls. Carrier would not sell a parts AND labor warranty, don't even think about Carrier. Just had it recharged again today, $205 for service call and 4lbs of 410A.
Date created: 2011-03-24
Location: Lineville, AL
"Overall great heat pump."
We have had this heat pump for a few years now and it works great. We have only had one or two problems with it, but that is how it goes with anything. It has kept us very warm this last winter, as it has been freezing cold. The best thing about this heat pump is how low maintenance it is. The people that installed it have been very good to come check it whenever we call and say something is wrong. It is very quiet and keeps the house warm all winter long. If someone were to ask my opinion I would recommend this brand and model any time. I do not believe that this heat pump will need to be replaced for quite a few years, so for now this is all I can tell you about it. It is a great model and we have had nothing but good things to say about it.
Date created: 2011-03-23
Name: Julia Lagueux
Location: North Carolina
Years owned: 29
"29 year survivor"
The original carrier heat pump installed in our house 29 years ago finally died. The compress went out and we are in the process of evaluating a replacement unit. The carrier gave us great service for 29 years, it will be difficult to be convinced of a different brand with the life of serivce we experienced.
Date created: 2011-02-23
Name: C Sam
Location: Annapolis, MD
"Noisy defrost cycle?!"
I bought a townhouse and installed a new Carrier in 2008 and had no problem for 2 years. This winter, every hor or so when the auxiliary heat kicks on, it makes a noise like it's going to explode. Ive had them out twice and neithr of the could induce the noise, yet they tell me it's the defrost cycle that happens every 60 minutes of run time - that the new gas (not freon) is under such high pressure and it reverses directions. I keep waiting for the neighbors to complain as this happens all night long when temps are below 40. Any way to get an answer from Carrier as to whether this is "normal" or not? Am I in for a nightmare? Even buried under our 4 feet of snow last year it never made a sound.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.