Consumer Reviews of CARRIER heat pumps

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Date created: 2011-05-12 Name: F. Bender
Location: Birmingham, AL
Years owned: 8

Satisfaction Rating:
Review:
"Don't Even Consider a Carrier!"
If there was a very very unsatisfied I would have chosen it! The unit was very noisy from day one. We have had almost yearly repairs required above and beyond semi-annual maintanence totaling over $2500 over the eight years we've had it. Service call again today is it's death nell. It will take another $1000 to fix this problem. Enough is enough. We are spending the money to replace it instead of dealing with the constant financial headaches and deafening noise. The repair technician had the gall to suggest another Carrier. He's being replaced too!

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Date created: 2011-04-12 Name: W. Gammon
Location: Chickamauga, GA
Years owned: 10

Satisfaction Rating:
Review:
"Don't Buy Carrier"
This is my second Carrier unit, the first failed in 5 years, compressor. This one has never held refrigerant more than six months. In 10 years of ownership almost $3000 in repairs, one fan was covered by warranty the rest is refrigerant and service calls. Carrier would not sell a parts AND labor warranty, don't even think about Carrier. Just had it recharged again today, $205 for service call and 4lbs of 410A.

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Date created: 2011-02-23 Name: C Sam
Location: Annapolis, MD

Satisfaction Rating:
Review:
"Noisy defrost cycle?!"
I bought a townhouse and installed a new Carrier in 2008 and had no problem for 2 years. This winter, every hor or so when the auxiliary heat kicks on, it makes a noise like it's going to explode. Ive had them out twice and neithr of the could induce the noise, yet they tell me it's the defrost cycle that happens every 60 minutes of run time - that the new gas (not freon) is under such high pressure and it reverses directions. I keep waiting for the neighbors to complain as this happens all night long when temps are below 40. Any way to get an answer from Carrier as to whether this is "normal" or not? Am I in for a nightmare? Even buried under our 4 feet of snow last year it never made a sound.

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Date created: 2011-02-17 Name: bonnie jean mullin
Location: Pierrefonds, Quebec

Satisfaction Rating:
Review:
"pruchased in 2008"
I bought a carrier thermal pump in 2008. I have had l5 visit to repair this unit for various reasons. I was told by the sales respresentative that I buying the best. I have never been more disappoined with both this product and sears, where the unit was purchased. So far the top grill had to be replaced, the compresser, the filter. I had very little heat in the house, when the technician came.he told me the unit was without freon. and, he found another problem, bearings on the fan were in need of change, this was repaired only to be told that the coil was blocked.....and the "lack of freon" which was diagnosed one month earlier was mis diagnosed., in fact the problem was a blocked coil. It will be the fiftenth time tomorrow that the technician will be in my home. I am furious, disappointed and feel that i am being treated horrible. This unit should have been taken out of my home. I will never buy another carrier product not will i ever buy another item from sears. I have contacted a lawyer.

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Date created: 2011-02-10 Name: N.Brumbelow
Location: Atlanta, GA

Satisfaction Rating:
Review:
"What a lemon"
I purchased an entire Carrier heating and cooling system 3 years ago. I have had nothing but problems. The outside unit is now frosting over and not heating the house as it should. My electric bill is sky-high. I had a Bryant for 20 years with NO problems. When they (Heating & cooling technician) said I should put in a Carrier I thought I was getting a superior product. What a laugh.

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Date created: 2011-01-30 Name: L Bedford
Location: Newton,N.C.

Satisfaction Rating:
Review:
"Noisy Carrier"
Well, it's 4:07 am and I'm awake because my new carrier heat pump sounds like a helicoptor beside my house. Installed pump in July when my Trane went out after 22 years, our temps were about 100 degrees and had to do something in a hurry. The guy sold me on the carrier and it's quality so I let him install it. Wish I had time to do some checking into. My house had a carrier when I moved in and it was nothing but trouble I should have learned then. They have been out twice for the noise and said OH! they compressor is noisy on the carrier much more than Trane. Wished I had known before hand,can't afford another one now. Looking into getting a couple edenpure heaters before next winter.

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Date created: 2011-01-18 Name: E. Chandler
Location: Spartanburg, SC

Satisfaction Rating:
Review:
"water source heat pump"
The evaporator coil started leaking freon. The unit has been running less than 5 years. The cost of replacing the coil is about as much as what I paid for the whole unit new. The last heat pump lasted 14 years with no problems. Carrier will not even replace coil because it only has a 1 year warranty. What kind of material are they making the coils out of? Must be crap! It is a shame that we have to buy extended warranties to cover their shoddy materials which cause manufacture defects. I recommend people buying only heat pumps with long warranties.

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Date created: 2011-01-17 Name: C. Hayden
Location: Washington

Satisfaction Rating:
Review:
"Carrier Heat Pump/Air Cleaner Unit"
I had HUD review the needs for the house at construction before investing in the Carrier heat pump, air conditioning, air cleaning unit. The Carrier unit started having issues after less than a year. The contractor who was recommened by Carrier for install ended up closing shop shortly after I had it installed and I was having all kinds of issues. So no service warranty. Tried another recommended servicer from their site they cost me a fortune and even disconnected my emergency heat on the coldest days of the year. So far I have invested thousands when the unit. I have had to replaced most of the major parts that should work perfectly in a quality product. Contacted Carrier with repair receipts etc. Got no response.

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Date created: 2011-01-14 Name: K. Dorang
Location: Merritt Island, FL

Satisfaction Rating:
Review:
"AC repair is a racket today"
The house has 5 ton and 3 ton Carrier heat pumps installed in 2003. Evaporator on the 3 ton unit sprung a leak about a year ago. That should never happen but I fixed it myself so no big deal. Now the top of the accumulator on the 5 ton unit rusted out and the loss of refrigerant locked up the compressor. Replaced the accumulator myself and called the original installer to replace the compressor. Here's where it gets interesting. The original installer tells me the compressor is covered under warranty but the labor will be $1000! I should have asked if they're smoking crack. Carrier tells me the $500 compressor only had a 5 year warranty so it's out of warranty now. Could it be that the original installer is lying to me and charging $1000 because they have to buy a compressor too? Yep, that's the way it looks to me. I think I'll just go get a $500 compressor in put it in myself. I feel sorry for the average joe homeowner who doesn't know a condenser from a hole in the ground.

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Date created: 2011-01-04 Name: J WOOD
Location: PRINCETON NC

Satisfaction Rating:
Review:
"HEATPUMP"
Had CARRIER iNFINITY SERIES INSTALLED fEB 2010 VERY UNSATISFIED SET THERM ON 72 AND IN MORNING TEMP IS66 TO68 WHEN OUTSIDE TEMP IS 26 TO30 MY OLD UNIT WAS 15 YEARS OLD AND DID BETTER JOB PURE JUNKTHIS KIND OF WORKMENSHIP IS THE USA IS BECOMING A 3WORLD COUNTRY WAKE WHILE YOU STILL HAVE JOB YOU CAN DO BETTER

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