Consumer Reviews of CARRIER heat pumps

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Date created: 2012-07-05 Name: Dissatisfied

Satisfaction Rating:
Review:
"Absolute nightmare! Lemon."
Absolute nightmare! Lemon. 45 days ago and still counting, dealer that is assigned to our warranty was notified to repair unit which is still under waranty. Dealer couldn't fix so said will get district help. he only came out after I called him back. Poor communicatio by dealer. We are now having 100 degree weather and no heat pump to cool with. No regard for the elderly! Calls to both Carrier and dealer brought no avail and still sitting. Last year we had to pay for repairs that should have been covered by warranty as printed on customer protection plan. Also had 'extremely' high electric bills 2 winters in a row.

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Date created: 2012-06-20 Name: Jim
Location: Cocoa, FL

Satisfaction Rating:
Review:
"Keep your old central A/C as long as possible"
I'm sure people have put 2 + 2 together and figured out that consumer appliances, especially big ticket items like heat pumps, have dramatically fallen in quality since the Bush Crime Syndicate came to power. Not only did Lord Bush and Viceroy Cheney accelerate the offshoring of American industry, they gutted government standards and consumer advocacy programs that once pressured corporations to maintain acceptable levels of quality. The Era of Ralph Nader is over and it shows. The shoddy quality of HVAC stuff over the past 10-12 years is Corporate America's way of flaunting their new immunity to your pathetic complaints! Shoddy quality is also the sign of a weak and dying economy. People can only afford Goodman crap that's installed by gypsy contractors OR, they buy the equipment off the internet, try the DIY approach, and then blame the manufacturer when it fails. THAT is why some of you, with your reliable 20-30 year old heat pumps, are so surprised when the newer Chinese and Mexican junk gives you so much trouble! I've got a 19 year old Carrier that's still running strong. I hope it will last another 10 at least!

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Date created: 2012-06-03 Name: William Rahm
Location: Lady Lake, Florada.

Satisfaction Rating:
Review:
"4 Ton Carrier Infinity Running Like a Charm"
I purchased a 4 ton Carrier Infinity heat pump and air handler and it has run flawlessly for two years. The humidity control is outstanding. My average monthly electric bill is running $65.00 a month less on average then when I had a 3.5 ton Trane. The unit does everything but take the trash out on Saturday morning. My neighbor just replaced his 5 year old Trane that has been giving him trouble since it was installed. They found the 7/8" diameter copper tubing was reduced to 5/8" diameter tubing in a very sloppy way and also found a 90 degree large radius fitting that was bent in such a way as to almost close off the tubing. I believe the installation is critical and is the reason for most failures. A competent installer is a must. Maybe even more important then the manufactuer of the unit.

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Date created: 2012-05-30 Name: claudia deville-draper
Location: McCordsville, IN

Satisfaction Rating:
Review:
"Don't buy this product"
Our Carrier heat pump came with our new home in December 2005. Since then, we have had to have it service 3 times and now it is gone completely out (whole/leaking in the condensing coil). According to Carrier, the warranty was only for 5 years although the paperwork from our builder and most internet articles indicates a 10 year warranty. Wow, six and a half years life span on something that costs thousands of dollars! You can see why I rated this product as very unsatisfied!!!!

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Date created: 2012-05-28 Name: Pat Simmons
Location: Coatesville, PA

Satisfaction Rating:
Review:
"26 Year Old Heat Pump"
My 26 year old heat pump is having a problem today and since it is such an old unit, I decided I'd better start looking since I am probably on borrowed time. After reading some reviews, I decided to post one of my own. Many times people post a review because they are having a problem. I decided to post one since I never did. The Carrier heat pump was installed in my new home in 1987. It has been great!!! I hope the new units are made as well. I will keep reading reviews of other brands but I cannot say anything negative about Carrier. I will probably go with another if it's time.

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Date created: 2012-05-01 Name: John Craft
Location: Hatfield, PA
Years owned: 1

Satisfaction Rating:
Review:
"New Infinity Heat Pump - Needs Parts Already"
Just bought a brand new 3-ton Carrier Infinity Heat Pump (model 25hnb636) and variable speed blower unit (model fe4anf003). Upon installation it was determined that the fan motor was malfunctioning so the installer is ordering a new part. Meanwhile, I am told to run my heat off of the supplemental emergency heat. The Infinity thermostat also had a problem with the hold button staying in the pressed-in position and not retracting. Therefore I am also getting a new thermostat. Needless to say I do not have that 'warm and fuzzy' feeling yet from having a brand new Heat Pump system! I rated the system as neutral pending the install of the replacement parts. I will update this review after the new parts are installed and operating for a sufficient period of time.

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Date created: 2012-04-28 Name: D. Heiden
Location: Peachtree City, GA
Years owned: 7

Satisfaction Rating:
Review:
"Bad equipment, terrible installation and service."
I bought two Puron 38ydb037 heat pumps and two variable speed furnaces systems from West Georgia heating and Cooling. I got lower specification equipment than I paid for and got terrible service. Most of the system problems were bad installation, but the Carrier dealer and Carrier Corporation would not voluntarily fix them. I had two other Carriers and the State a/c Inspector document numerous problems. The dealer was fined and put on probation by the State Regulatory Board but Carrier Corp was no help at all. Avoid Carrier, they will not stand behind their products and their customer service is terrible!

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Date created: 2012-04-12 Name: G. Viliunas
Location: Vancouver, B.C. Canada
Years owned: 4

Satisfaction Rating:
Review:
"Poor Quality Coil - Minimal Warranty Coverage"
We built a new home in 2008 and (Unfortunately) installed a Carrier Infinity heat pump. We have a boiler supplying our heat and have only used this heat pump for ~10 days since installation. As part of my pre-summer checkout, I reviewed the diagnostic codes in the thermostat and discovered a low pressure warning. I called my local Carrier dealer who discovered a leaking condenser coil. The coil is actually a double coil and was impossible to fix given the location of the leak. Fortunately, my unit was still "under warranty." Yeah right! Even though my unit is still "covered," I am still on the hook for $1900 repair labor + "other parts" + $300 diagnosis. Wow! $2200 for 10 days of use. Amazingly BAD Carrier product quality. Amazingly BAD Carrier warranty. I had a similar experience with a US auto in 1980. I've never owned nor ever will own that particular make again. People DO remember poor quality!! Next time I'm buying a Japanese brand.

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Date created: 2012-02-04 Name: G Miller
Location: Kalama,wa
Years owned: 6

Satisfaction Rating:
Review:
"Carrier crap! warranty? You're kidding right."
If anyone rates a carrier product anything more than totally unsatisfied than they(1) haven't owned it long enough. (2) never turn it on and thus will never have a problem. Or (3) are just absolutely lucky. But as I have come to know in my 50 years on this planet luck doesn't keep you warm and neither does a carrier heat pump, for very long anyway. I would considr s Dyer of west virginia to be lucky. His sounds like one of the better ones. I just had a service tech tell me that my third compressor is bad. My unit has had ever movingAnd Most of the stationary parts replace at least once and I say at least because most have been replaced more than that. I have paid more in electricity costs because the thing runs most of the time on backup heat strips than it would have cost me to buy a new trane heat pump and air handler unit but who has that kind of money these days. I have never gone a whole heating season or cooling for that matter without the heat pump taking a crap on me and if you can count that's twice a year. I once called carrier about there warranty and apon not getting a satisfactory answer asked to speak to a manager and was told by the rep no they will just tell you the same thing and was then hung up on.all in all I would say if you read this and then purchase one of carriers products then I hope you have deeper pockets than I do . And if you are paying for your unit with credit then you might want to take out a bitt more cash and set it aside for that rainy day because boy it sure is comming.

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Date created: 2011-12-29 Name: S DYER
Location: MARTINSBURG WEST VIRGINIA
Years owned: 6

Satisfaction Rating:
Review:
"repairs cost mounting"
September 2005 house new installed 2 units 2 1/2 ton and 5 ton heat pumps. 2008 small unit evaporator went out carrier warrantied the part but labor,freon, evack and recharge cost me 320.00. January 2010 large unit evaporator went out carrier warrantied the part again but this time labor,freon,evack and recharge cost me 410.00. December 2011 on the large unit the compressor is gone, its now out of warranty, to repair technician says its 1800.00 for new compressor, freon, evack, recharge, and his labor. Now I ask you does this sound like carrier is a quality product or not! What a nightmare! If carrier thinks they have quality products why don't they back them 100 percent with a parts and labor warranty. To me with all I've been through with this, carrier quality is third rate, carrier warranty is third rate, carrier parts used is third rate probably from Vietnam but they will probably tell you made in USA but then if you read all of this, you would come to the conclusion yeh they will tell you anything just to pacify you to buy there products. Buyer beware don't say I did not warn you. Never again for me as the old saying goes smart people learn from there mistakes and this is one of mine!!!!!!!!!

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.