Consumer Reviews of CARRIER heat pumps

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Date created: 2012-09-30 Name: JW Finkler
Location: NE Ohio

Satisfaction Rating:
Review:
"25HNB9363A003"
Compared to our prior system the Carrier heat pump is so quiet that I've actually looked into the system unit to determine that the unit was actually working. the 19 seer unit is nearly 5' tall and very quiet. Our back deck is within 15' of the unit. We do not need raise our voices when the system is working. Carrier model: 25HNB9363A003

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Date created: 2012-09-04 Name: Bill
Location: Georgetown, TX

Satisfaction Rating:
Review:
"Caveat Emptor"
On my third compressor in nine years. Would expect this from low end units, but not Carrier. Too bad they have gone cheap on the quality. Look elsewhere.

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Date created: 2012-08-07 Name: S. Stopt
Location: Bellingham, WA

Satisfaction Rating:
Review:
"You should have chosen your contractor better..."
I found the contractor I wanted and then bought the product I wanted. We had a small issue with our Carrier heat pump and they were out same day to resolve. anything you buy has the potential to break, it is the support that matters. You pick that wrong and you have basically screwed yourself.

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Date created: 2012-08-05 Name: W. Jones
Location: Greensboro, nc

Satisfaction Rating:
Review:
"piece of junk"
I am a general contractor. Put many carrier units in my houses. Never again, I have a 38eyg 3 ton piece of junk in my own house, and no warranty. 6 years old, compressor out. Already worked on twice. Buy something else, anything but Carrier.

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Date created: 2012-08-03 Name: b. cobb
Location: hky n.c.

Satisfaction Rating:
Review:
"11 seer"
Can't remember what the old unit was but I believe it was an carrier also, it was 13 years old and was here when the house was new. We replaced it with a new carrier heat pump w/ electric heat, air handler and condenser all new in attic, with outside unit , over 21 years 3 freon fills, 2 electric boards and its not the warmest heat in winter. I would like to have gas heat and central air, but getting old now and will likely just go back to same system, from all the reviews looks like there is good and bad in them all.

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Date created: 2012-08-01 Name: Bob P.
Location: Eustis FL

Satisfaction Rating:
Review:
"Carrier known for BAD customer service"
I had two hvac units installed two years ago. The first one leaked water on the floor the week it was turned on. The second one leaked water about a year later. The service rep in Eustis Florida could not find anything wrong despite trails of wetness from under the unit and down the walls. Carrier simply said to try another dealer for better advice. I expected more for my $14,000 investment(Plus 10 year gold warranty!) It may be that the equipment is OK but not functioning because of the knowledge, skills and attitudes of the service installer. These people are trade-oriented types who seem to learn on the job and seldom have sufficient information to share with the customer as part of their service orientation. I suppose that when you do this type of work every day you get set in your ways. The Carrier literature would have you believe otherwise and they promote a fanciful picture that is quite different from what I found in the field. I clearly have a problem somewhere with the system and it could be as simple as NOT checking for an open pipe to carry away the condensate if it overflows. I paid for annual inspections but this service was never done to my knowledge and the dealer will not respond. It must be an acceptable process to offer such horrible customer support. Carrier needs new leadership or be prepared for further decline. Carrier manufactures these units and is stuck with the quality of managers and techies available at the local level. I believe that this is where most installations get the seeds for destruction. Worse, Carrier is unable or unwilling to get any control over these independent contractors leaving a customer on his own for competent help. As for me--I will never try a Carrier HVAC again and do my best to avoid local Carrier dealers in the Eustis Fl area. Been there; done that--NEVER AGAIN!!!

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Date created: 2012-07-27 Name: Eric Poston
Location: Midway, KY

Satisfaction Rating:
Review:
"Even odds of getting a good one"
We have two Carrier heat pumps, 38ycc series; both were installed when we built our house six years ago. The 3ton unit for upstairs works great - only problem was a bad capacitor which was replaced under warranty. The 3.5 ton system downstairs is complete other end of the spectrum. Service call at least once a year - this, that and something else. Last summer, it wasn't cooling - repairman checks it and says it was low on r-22, thought it was leaking because he could see residue inside the condenser. Closer inspection, found that two of the lines from the compressor had been run so closely together that they rubbed and wore a hole in the smaller line. Repairman fixed that, and it ran fine until early March this year, when the compressor died. Contacted Carrier, explained the situation, and got the usual: Sorry, your warranty expired six months ago. Never mind that the problem originated before the warranty expired, and was caused by a sloppy build of the outdoor unit - so I'm now on the hook for an expensive repair or replace.

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Date created: 2012-07-24 Name: T. Kinsey
Location: Mississippi

Satisfaction Rating:
Review:
"Carrier Infinity Heat Pump"
Units are defective. Purchase 5-ton and 2-ton for new house constructed in 2007. Warranty ran out this month on most of the parts. I have had to have service calls at least 15 times in 4 years. Replaced main compressor, been through 5 computer boards between both units, two new thermostats (understand they cost $800 each when not under warranty), waiting on new multi-speed fan motor for main unit. If you are planning to purchase these units then don'T. They are very poorly designed, power bill averages $500/month in the summer time so they are not very effecient. Big waste of money. I will never own a Carrier product again.

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Date created: 2012-07-13 Name: Steve Wilson
Location: Baltimore, MD

Satisfaction Rating:
Review:
"Look elsewhere"
I've come to the conclusion, too late, that this was a mistake. In less than a month it has had 2 problems. My son also had one installed several months ago and has been waiting for more than a week in 100-plus degree temps for a part. I tried to contact Carrier with a question about something the installer said that sounds either hookey or very troublesome. Their reply was to contact the installer or another installer. Bottom line - no such thing as Carrier Customer Service and no faith in their Infinity system on my part. If I had found this site 6 weeks ago, I wouldn't have a Carrier Infinity System waiting to breakdown. If it goes out again, the installer will be told to tear it out at their expense. Luckily, this state has a lemon law.

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Date created: 2012-07-05 Name: Dissatisfied

Satisfaction Rating:
Review:
"Absolute nightmare! Lemon."
Absolute nightmare! Lemon. 45 days ago and still counting, dealer that is assigned to our warranty was notified to repair unit which is still under waranty. Dealer couldn't fix so said will get district help. he only came out after I called him back. Poor communicatio by dealer. We are now having 100 degree weather and no heat pump to cool with. No regard for the elderly! Calls to both Carrier and dealer brought no avail and still sitting. Last year we had to pay for repairs that should have been covered by warranty as printed on customer protection plan. Also had 'extremely' high electric bills 2 winters in a row.

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