Consumer Reviews of CARRIER heat pumps

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Date created: 2012-10-31 Name: Greg V.
Location: Vancouver, BC

Satisfaction Rating:
Review:
"Poor Quality - Minimal Warranty Coverage"
I think Carrier quality has dropped to expensive junk status. I have owned 4 homes with Carrier a/C. In three of these we never experienced any problems with the a/C. In 2008 we built our 4th home and specified a 2-stage Carrier heat pump. In Vancouver, British Columbia we haven't had very warm summers lately so the a/c is used about 10 days per year. Our primary heat source is hot-water radiant so the heat pump is usually not used in winter. In June, 2012 the a/c failed to start due to low pressure. Service Technician diagnosed a bad compressor coil. The coil was free but labor and recharge cost me $1900. Some great warranty don't you think for a unit with 20 hours of use?? Well, it gets worse. Today, my boiler failed due to a bad pressure switch. I thought that I would just run the heat pump in heat mode until I could obtain the new switch. Guess what? Upon starting the Carrier hp, I see the dreaded Fault 32 - Low Pressure Switch Open message. Also, the refrigerant sight glass is empty and the compressor unit smells of oil. So, at 6-months after my last coil replacement, do I have yet another bad coil or now something else expensive to replace? I think it is time to replace this Carrier with something I can rely on and that I won't have to take out another mortgage to support repairs. Please take careful note those of you about to invest in a new Carrier!!

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Date created: 2012-10-17 Name: Richard Dill
Location: Oneonta, Alabama

Satisfaction Rating:
Review:
"Carrier Heat Pump"
The unit was installed only 4 years ago. Already the copper coils have corroded and must be replaced. The parts are still under warranty but the work costs $800 dollars. It seems that Carrier has gone with poor quality copper coils produced in China that corrode quickly, as opposed to aluminum that are much longer lasting. There certainly should not be this kind of repair necessary in such a short time!

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Date created: 2012-10-02 Name: P Anderson
Location: Waldorf, MD

Satisfaction Rating:
Review:
"AVOID AT ALL COSTS"
First Carrier lasted 24 years, no service contract, no issues. Current Carrier Infinity, 12 service calls in 48 months, I am not aware of any component (other than the duct work) that has not been replaced. Maintain a annual service contract, so out of pocket expense has been limited to about $250/year. But tremendously inconvenient to have technicians taking over your home 4-6 days a year, and never know when the next "call technician" message is going to appear on the thermostat. Spent a week this summer waiting for a coil, had to sleep in my car because the house was over 100 degrees.

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Date created: 2012-09-04 Name: Bill
Location: Georgetown, TX

Satisfaction Rating:
Review:
"Caveat Emptor"
On my third compressor in nine years. Would expect this from low end units, but not Carrier. Too bad they have gone cheap on the quality. Look elsewhere.

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Date created: 2012-08-05 Name: W. Jones
Location: Greensboro, nc

Satisfaction Rating:
Review:
"piece of junk"
I am a general contractor. Put many carrier units in my houses. Never again, I have a 38eyg 3 ton piece of junk in my own house, and no warranty. 6 years old, compressor out. Already worked on twice. Buy something else, anything but Carrier.

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Date created: 2012-08-01 Name: Bob P.
Location: Eustis FL

Satisfaction Rating:
Review:
"Carrier known for BAD customer service"
I had two hvac units installed two years ago. The first one leaked water on the floor the week it was turned on. The second one leaked water about a year later. The service rep in Eustis Florida could not find anything wrong despite trails of wetness from under the unit and down the walls. Carrier simply said to try another dealer for better advice. I expected more for my $14,000 investment(Plus 10 year gold warranty!) It may be that the equipment is OK but not functioning because of the knowledge, skills and attitudes of the service installer. These people are trade-oriented types who seem to learn on the job and seldom have sufficient information to share with the customer as part of their service orientation. I suppose that when you do this type of work every day you get set in your ways. The Carrier literature would have you believe otherwise and they promote a fanciful picture that is quite different from what I found in the field. I clearly have a problem somewhere with the system and it could be as simple as NOT checking for an open pipe to carry away the condensate if it overflows. I paid for annual inspections but this service was never done to my knowledge and the dealer will not respond. It must be an acceptable process to offer such horrible customer support. Carrier needs new leadership or be prepared for further decline. Carrier manufactures these units and is stuck with the quality of managers and techies available at the local level. I believe that this is where most installations get the seeds for destruction. Worse, Carrier is unable or unwilling to get any control over these independent contractors leaving a customer on his own for competent help. As for me--I will never try a Carrier HVAC again and do my best to avoid local Carrier dealers in the Eustis Fl area. Been there; done that--NEVER AGAIN!!!

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Date created: 2012-07-24 Name: T. Kinsey
Location: Mississippi

Satisfaction Rating:
Review:
"Carrier Infinity Heat Pump"
Units are defective. Purchase 5-ton and 2-ton for new house constructed in 2007. Warranty ran out this month on most of the parts. I have had to have service calls at least 15 times in 4 years. Replaced main compressor, been through 5 computer boards between both units, two new thermostats (understand they cost $800 each when not under warranty), waiting on new multi-speed fan motor for main unit. If you are planning to purchase these units then don'T. They are very poorly designed, power bill averages $500/month in the summer time so they are not very effecient. Big waste of money. I will never own a Carrier product again.

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Date created: 2012-07-05 Name: Dissatisfied

Satisfaction Rating:
Review:
"Absolute nightmare! Lemon."
Absolute nightmare! Lemon. 45 days ago and still counting, dealer that is assigned to our warranty was notified to repair unit which is still under waranty. Dealer couldn't fix so said will get district help. he only came out after I called him back. Poor communicatio by dealer. We are now having 100 degree weather and no heat pump to cool with. No regard for the elderly! Calls to both Carrier and dealer brought no avail and still sitting. Last year we had to pay for repairs that should have been covered by warranty as printed on customer protection plan. Also had 'extremely' high electric bills 2 winters in a row.

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Date created: 2012-05-30 Name: claudia deville-draper
Location: McCordsville, IN

Satisfaction Rating:
Review:
"Don't buy this product"
Our Carrier heat pump came with our new home in December 2005. Since then, we have had to have it service 3 times and now it is gone completely out (whole/leaking in the condensing coil). According to Carrier, the warranty was only for 5 years although the paperwork from our builder and most internet articles indicates a 10 year warranty. Wow, six and a half years life span on something that costs thousands of dollars! You can see why I rated this product as very unsatisfied!!!!

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Date created: 2012-04-28 Name: D. Heiden
Location: Peachtree City, GA
Years owned: 7

Satisfaction Rating:
Review:
"Bad equipment, terrible installation and service."
I bought two Puron 38ydb037 heat pumps and two variable speed furnaces systems from West Georgia heating and Cooling. I got lower specification equipment than I paid for and got terrible service. Most of the system problems were bad installation, but the Carrier dealer and Carrier Corporation would not voluntarily fix them. I had two other Carriers and the State a/c Inspector document numerous problems. The dealer was fined and put on probation by the State Regulatory Board but Carrier Corp was no help at all. Avoid Carrier, they will not stand behind their products and their customer service is terrible!

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