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CARRIER 25HNA Infinity Heat Pump


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Overview of the 25HNA Infinity

The Carrier 25HNA Infinity heat pump series is available in one- or two-stage units. As a two-stage unit, operation mostly occurs in the lower stage for cost savings. The Infinity heat pump series is designed to partner with the Infinity series furnace enabling the utilization of hybrid heat. Carrier’s hybrid heat involves a duel-fuel system in which the system optimizes the efficiencies of fuel sources by switching between electricity and gas. With up to 19 SEER and a 9.5 HSPF heating efficiency, the Carrier 25HNA Infinity series has earned the Energy Star rating.

To minimize noise production during operation while maintaining maximum air flow, the Infinity series employs the Silencer System II, which includes forward swept fan blades among other noise reduction features. The unit produces 69 dB during operation, which is about as loud as the average vacuum cleaner.

The 25HNA utilizes the Infinity Control System for temperature programming and enhanced diagnostics for easy repair. The unit is manufactured with a steel louver coil guard and is made of heavy-gauge galvanized steel for weather protection and durability. The exterior is coated with a baked-on powder coat paint.

Consumer Reviews of the CARRIER 25HNA Infinity

Compare to Other Carrier Heat Pumps:
Popularity:
#1  of 2 Carrier Heat Pumps
2 of 5 stars 11 reviews

  • Very Satisfied
    2
  • Somewhat Satisfied
    0
  • Neutral
    0
  • Somewhat Unsatisfied
    0
  • Very Unsatisfied
    9


Date created: 2014-03-14 Name: roy smith
Location: Fishers,In

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"VERY unhappy customer"
Purchased heat pump and furnace November 2006. I have had to replace 4 motherboards at $350.00 labor each, two compressors at $950.00 labor each, the A coil and valve at 4850.00 labor, the defrost heaters, and have had to pay for recharge separately twice when installing the compressors. I was told I had a 10 year warranty but found out it was only for parts. Carrier will not do any thing to help even though they acknowledge that they have defective parts. Today I either need to replace the compressor again knowing that 8 months up the road I will probably have to face this again or I will need to have an all new heating and air system installed.


Date created: 2014-02-26 Name: Steven Sachs
Location: Annapolis Md

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"A bad product"
Compressor failed at 4.5 years. Failed again a month later. Thermistors have failed. The result is that I am using emergency heat quite a bit and the bills are $$$$$$$$$$$$$$$$. I would not recommend this product.


Date created: 2013-12-05 Name: Margo Burke
Location: New Brunswick, Canada

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Carrier Not Worth It"
Unit is 6 years old. Broke first year. Needed new mother board, broke again - needed new compressor. Broke again - another new compressor. Guess what? Broke again - another new compressor. NOTHING BUT HEADACHES AND LOTS OF BILLS. WOULD NEVER buy another one.


Date created: 2013-12-03 Name: M. Edmunds
Location: Moncton, N. B.

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Worst Nightmare in HVAC"
Unit is 5 years old, 4-ton. Nothing but problems. Compressor gone for the third time. Constantly breaking down. Installer is not the problem. Carrier have an absolutely horrible product. Had an electric forced air furnace that worked great for 25 years. Decided it's time to upgrade and went with Carrier. Worst mistake we ever made. We regret our purchase of the Carrier everyday. System down again yesterday and here we sit in New Brunswick, Canada with no central heating unit. Garbage product and Carrier are aware of their compressor problems, but nothing done about it. Stay away.


Date created: 2013-09-07 Name: S. Lee
Location: Pacific, Missouri

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Money Pit"
Bought the heat pump in 2006. Since then, it has been nothing but a money pit. Compressor has gone out twice along with the contol board. It requires a recharge every spring. My service guy says, there is a leak somewhere but cannot find it. To date, I have spent over $2000.00 in service calls and parts.


Date created: 2013-06-02 Name: R MARTOCCIA
Location: Florida

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Constant Break Down"
Year one, compressor was replaced under warranty. Every year since then, there is an issue and the unit needs to be repaired. I would never buy a Carrier product again.


Date created: 2013-05-17 Name: Maher Qader
Location: Woodbridge, Va.

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"2 Stage 19 SEER System"
The process of choosing the right contractor was long and tedious. My wife and I have evaluated (9) quotes for this job (big business, small business, local, and outside the area). We selected L & B Universal, Inc. for this job. The hard work in evaluation quotes paid off as L & B Universal turned to be an excellent choice. At the beginning we thought L & B were the best contract based on value alone (lowest quote), but quickly realized during installation and afterward that we have chosen the best contractor not only based on value alone but also on performance, maintenance, and value. Out Carrier Infinity 2 stage 19 seer heat pump system cost less than $8k ($2k to $3k savings) when compared with the next closest quote (value). Installation went perfect, on time arrival, an army of professionals arrive to prep. the area and watching the team at work left me with the impression that they are true dedicated experienced professionals, and at the end I was surprised that qa and final check list was performed by the company’s owner “Bruce” (performance). Also, we were given two years maintenance and service free of charge and in conjunction with manufacturer warranty we were given three years labor warranty (maintenance & value). I certainly will recommend L & B Universal, Inc. to all my relatives, friends, and co- workers. L & B thanks for a great job, you guys are the best!


Date created: 2012-12-07 Name: roy smith
Location: fishers,in

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Heat pump & Furnace"
Had heat pump & furnace installed 11/6/2006. Since I have had rerpairman many times.First month heatbill over $500 double what is was with old unit.Had installer com back and said nothing wrong.Called installer back month later and he was out of business. I the call anothe company. They said it was,nt istalled right. Shipping bolts as well as othe shipping items were not remove on installationThe next year they had to repair mother board.another year and agin Ihad to rreplace mother board. Next year comes along and had to replace comprfessor.thid year or so anther mother board but this time the move it wher the water cannot get to it.Today, they say I need to relace outside sensers.O Course Carrier will do nothing.Beside the cost of purchaseing unit at $10000 I have spent a lot of money for parts and labor.Saveyourself a lot of grief Don,t buy carrier products and make sure you deal with a installer that won,t out of business and leave you with the mess.Don,expect carrier to help they don,t stand by their products.


Date created: 2012-10-31 Name: Greg V.
Location: Vancouver, BC

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Poor Quality - Minimal Warranty Coverage"
I think Carrier quality has dropped to expensive junk status. I have owned 4 homes with Carrier a/C. In three of these we never experienced any problems with the a/C. In 2008 we built our 4th home and specified a 2-stage Carrier heat pump. In Vancouver, British Columbia we haven't had very warm summers lately so the a/c is used about 10 days per year. Our primary heat source is hot-water radiant so the heat pump is usually not used in winter. In June, 2012 the a/c failed to start due to low pressure. Service Technician diagnosed a bad compressor coil. The coil was free but labor and recharge cost me $1900. Some great warranty don't you think for a unit with 20 hours of use?? Well, it gets worse. Today, my boiler failed due to a bad pressure switch. I thought that I would just run the heat pump in heat mode until I could obtain the new switch. Guess what? Upon starting the Carrier hp, I see the dreaded Fault 32 - Low Pressure Switch Open message. Also, the refrigerant sight glass is empty and the compressor unit smells of oil. So, at 6-months after my last coil replacement, do I have yet another bad coil or now something else expensive to replace? I think it is time to replace this Carrier with something I can rely on and that I won't have to take out another mortgage to support repairs. Please take careful note those of you about to invest in a new Carrier!!


Date created: 2012-04-12 Name: G. Viliunas
Location: Vancouver, B.C. Canada
Years owned: 4

Satisfaction Rating:

1 of 5 stars Very Unsatisfied

Review:
"Poor Quality Coil - Minimal Warranty Coverage"
We built a new home in 2008 and (Unfortunately) installed a Carrier Infinity heat pump. We have a boiler supplying our heat and have only used this heat pump for ~10 days since installation. As part of my pre-summer checkout, I reviewed the diagnostic codes in the thermostat and discovered a low pressure warning. I called my local Carrier dealer who discovered a leaking condenser coil. The coil is actually a double coil and was impossible to fix given the location of the leak. Fortunately, my unit was still "under warranty." Yeah right! Even though my unit is still "covered," I am still on the hook for $1900 repair labor + "other parts" + $300 diagnosis. Wow! $2200 for 10 days of use. Amazingly BAD Carrier product quality. Amazingly BAD Carrier warranty. I had a similar experience with a US auto in 1980. I've never owned nor ever will own that particular make again. People DO remember poor quality!! Next time I'm buying a Japanese brand.


Date created: 2011-11-26 Name: Skittles
Location: Baltimore, MD
Years owned: 3

Satisfaction Rating:

5 of 5 stars Very Satisfied

Review:
"Why the Bad Reviews for All Units?"
I don't understand this review site at all. Carrier is a good quality, as are many other heat pump brands, but I can't find one that's got consistent reviews. I was curious about Goodman and saw that they have more unfavorable reviews, but the same is true about Carrier. Are these heat pumps all bad, is it the installation or the mismatching of system to home, or is it the review process? As for my heat pump, I've had a new system installed in a 3-story (with basement) rowhouse for 3 years now. The unit has worked flawlessly - it's a 19 SEER-rated system and I immediately felt the difference since I got rid of a Rheem unit that simply wasn't even designed to pump air up three flights of stairs, let alone that the heat pump was so outdated (almost 20 years old). I like looking at the electric meter and that spinning top simply spun like it wasn't about to take off through the glass enclosure. The cool is comfortable, the heat feels like warmth, and I haven't had an issue so far. It was installed right (by Carroll Fuel) which is something necessary with these systems. Make sure your system matches your home properly and get it installed correctly.


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Other 25HNA Infinity Reviews

Comments on other internet review forums are mixed regarding the Infinity series and Carrier products in general. Some sites consider infinity heat pumps to be very reliable and of high quality. However, there are numerous complaints on consumeraffairs.com that include issues ranging from costly defects with the Infinity’s compressor to difficulty with assistance provided by Carrier customer service.

CARRIER 25HNA Infinity Model Numbers

The 25HNA Infinity is available in different models which vary in efficiency and capacity.

Model Number SEER / HSPF BTUs per Hour
25HNA924A31 19 / 9.2 0
25HNA936A30 18.2 / 9.5 0
25HNA948A30 16.8 / 9.3 0

25HNA Infinity Warranty

With proper and timely product registration, the Carrier 25HNA heat pump series has a 10-year parts limited warranty. Labor costs are not covered by the warranty. If the product is not registered within 90 days, the coverage is reduced to 5 years, although optional extended warranties are available.

 
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