Consumer Reviews of Bryant heat pumps
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Location: Frederick, MD
Years owned: 5
"It is not the BRAND, it is the HVAC installer that makes these units fail."
What I can summarize for you is that most technicians really do not completely comprehend the concept of refrigeration and their training is based on Monkey-see, Monkey-do philosophy. This directly results in incorrect ac/hp installations, and maintenance. The premature death of ac/hp compressors are often direct result of incorrect installation or Overcharging/Undercharging practices plaguing this industry. Furthermore, my research shows that most brands (industry-wide) have a lot of Freon leakage problem reported (during 2003 to 2008) with their ac/hp units independent of their reputation or unit cost mainly due to low quality copper tubing used (industry-wide) for the construction of the indoor and outdoor unit coils. Hence all these unsatisfied customers reporting problems with their units (independent of the brand used) is the direct result of poor copper tubing by the copper supplier and the ac manufacturers’ material quality control staff. So, if you bought Carrier, Lennox, Goodman, Train, etc. They all suffer from this poor copper tubing. Some top companies quickly changed their products with aluminum coils, which resulted in higher cost and higher reliability. However, be aware of just seeing the aluminum color, does not make it an aluminum coil, most manufactures are wrapping thin aluminum fins around the copper coils for higher heat dissipation and they may still suffer from the poor copper coil issues. Bottom line: Buy a good reputable brand (Carrier, Train, etc.) that will provide you with the replacement parts few years down the line, and avoid low-end suppliers.
Years owned: 2
Top of the line unit never worked properly. What makes us angry is the fact that we found out too late that Bryant will never speak directly with a consumer, only an authorized dealer.
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