Consumer Reviews of Bryant heat pumps

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Date created: 2010-05-31 Name: Russ
Years owned: 1

Satisfaction Rating:
Review:
"Best HVAC unit ever!"
We had a Bryant Evolution heat pump system with a high-efficiency gas backup furnace. The system heats and cools unbelievably well, even in extreme temperatures. It is so quiet, I can seldom even tell when it's running. Definitely would buy again!

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Date created: 2010-05-22 Name: Jen
Years owned: 3

Satisfaction Rating:
Review:
"Don't Bother!"
We had this unit for three years almost to the day. It first started off giving the incorrect temperature reading outside (Saying it was over 70 when there was snow on the ground). It progressed to finally saying a sensor error. Was finally able to find a tech that services Bryant to come out and they replaced the sensor. Then another board failed, then another and another and 1000$ later it was determined that the whole system needs to be replaced! It cost more per month to operate this hunk of junk than our old antiquated Tempstar. Don't bother with this brand. The more I research a new heat pump system, the more I see other disgruntled Bryant owners.

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Date created: 2010-05-09 Name: Kit Wells
Years owned: 2

Satisfaction Rating:
Review:
"Save your time and money buy Trane"
In 2008, purchased Bryant seer-16/3 ton complete heat pump/AC with variable speed Evolution control panel. We had plan to buy a Trane system from our research but was talked into the Bryant and "Guarantee" of 25-30% electricity savings. New system used more electricity. Installer checked and recheck, nothing wrong. I had another dealership for Bryant come out and check again, nothing wrong. The installing company even had a tech, from Bryant check system; checked ok. It took two years to get the installer to take out the Bryant and install a Trane seer-16. Control panel is easier to work and our electricial cost has been less each month.

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Date created: 2010-05-08 Name: B. Giddings
Years owned: 2

Satisfaction Rating:
Review:
" NO WARRANTY HELP"
Upon getting my spring inspection, I was told the coils were leaking. No problem, they are under warranty. The cost to me to get a warranty item changed is $1000.00 (actually, $990.00) I am told that Bryant no longer accepts any cost sharing on warranty. The coils are assembled in China (Are we surprised?). The factory rep for this area has not returned my call. The consumer is being taken advantage of in America. No wonder that Bryant is rated 9 out of 10!!!

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Date created: 2010-03-17 Name: JP
Years owned: 3

Satisfaction Rating:
Review:
"No more heat pumps"
I replaced my complete HVAC system in 06 with a Bryant furnace and heat pump. Thank goodness for the warranty and the maintenance program that I maintain with the company, otherwise I would not have been able to afford the repairs after spending nearly $7000 on the system. I thought buying a heat pump was a smart decision, but it turned out to be the worst I have ever made. Efficiency is not worth the aggravation. I have not had a good night's sleep during the winter months since it's installation. Many nights, I put the furnace on emergency heat just to have a peaceful evening. Even the neighbors have commented on how much noise this system makes. As I prepare to purchase a new HVAC system for a rental property, neither a heat pump or Bryant will be in the equation.

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Date created: 2010-03-08 Name: Robbie
Years owned: 1

Satisfaction Rating:
Review:
"I Love My BRYANT Evolution System"
I can't believe the difference. I had the Bryant Evolution System installed in April of 2009. I watched my electric bill drop by almost $100 a month through the summer of 2009 compared to the summer of 2008. The air is more comfortable. It is extremely quiet and very easy to use. I set the programmable thermostat. I never have to touch it. I can tell you I did a lot of research before I purchase my system. I think I made the right decision. This site seems to be a venting station for unhappy people but I for one want to brag about how great my Evolution System is.

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Date created: 2010-01-29 Name: Art
Years owned: 2

Satisfaction Rating:
Review:
"pretty poor"
Top of the line unit never worked properly. What makes us angry is the fact that we found out too late that Bryant will never speak directly with a consumer, only an authorized dealer.

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Date created: 2010-01-05 Name: Timothy Franco
Years owned: 8

Satisfaction Rating:
Review:
"This is the worst piece of crap"
I don't know who let these things be sold but shame on them! I've put over a grand into this junk and my repairman still cant figure it out.

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Date created: 2009-12-31 Name: James P Higgins
Years owned: 15

Satisfaction Rating:
Review:
"Happy camper"
We were met and set up by a caring (installer) Bryant rep from Lincoln NE. He answered a barrage of questions explaining the pros and cons for getting a heat pump instead of just an air conditioner. He then figured up all the particulars needed to balance the system for maximum efficiency, then sent all the info to get it looked at by a Bryant system engineer. We also installed a natural gas backup furnace as well as the heat pump. Over the years, we have had only had 2 service calls in 15 years and that was because the freon was low. We are elated that we bought from Bryant and would recommend a system to anyone. I keep the unit clean and cleared of snow and vegetation and have no complaints at all.

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Date created: 2009-10-15 Name: David
Years owned: 2

Satisfaction Rating:
Review:
"288A Evolution"
After reading the reviews of the others I thought I would write a comment. It sounds like many have had installer problems and it's really not equipment problems. My first concern when I was looking for a Air Conditioning Heat Pump system was the installation company. I found what I thought was the best a/c company in my area. They sold Bryant Systems and so I did a research on Bryant and found the 288a was Consumer Digest Best Buy. I also wanted the Zone Control since Bryant has the state of the art system in zone control. Now I can control my office when I need. The master bed room is no longer hot since it now has it's own smart sensor. and huge thing, I will say it is very quiet! The system looked big so I was worried that it was going to make noise like my last trane system and it was by a bedroom window but I honestly can say I can't hear it run inside! The Air Handler inside my hall closet I can't even hear it run when it's on low speed. The only way I know it runs is when the Thermostat tells me. Glad I went with the Bryant!

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