Consumer Reviews of Bryant heat pumps

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Date created: 2010-12-14 Name: J. Harris
Location: Ocala, FL

Satisfaction Rating:
Review:
"Where Can You Get an Answer"
My htg & cooling was installed 2 yrs ago. Durning the first heating cycle my compressor made noise like a gun on rapid fire or a gas engine about to throw a rod. I contacted my dealer/installer (arthz Bryant dealer) and related the issue, a tech was sent out and told me this a completely normal occurance when the unit is in heat mode. Okay, give the professonal benifit of the doubt. I have had heat pumps for the past 30 yrs and never heard one make this kind of noise. I contacted Bryant HQ (email)and related the issue. Bryant emailed back to contact my dealer because they have access to engineering and other tech support and would be able to answer my questions. Sent another message to Bryant saying the dealer does not consider this to be a problem; why should I expect a different answer to same question? All I am trying to find out is this considered normal for my ac/heat pump? You would think the manafacturer could answer that question. Totally pi----. JH

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Date created: 2010-11-23 Name: G Reven
Location: Elizabethtown, Pa

Satisfaction Rating:
Review:
"5 Ton Model 661C Standard Heat"
We bought our log home in 2004. It has Bryant a 5 Ton Model 661C Standard Heat Pump (Cube)--(up to 10 SEER and 8 HSPF). We have not had any problems with it since we moved in. The unti was installed in Aug 1999 and still going strong. Only had to have capacitor changed. Was thinking of getting a new one but not sure what to do yet.

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Date created: 2010-10-27 Name: Jeff Deringer
Location: Camas, Wa

Satisfaction Rating:
Review:
"Mine has been fantastic"
I have a nice shop for antique cars that is fully insulated and I installed a Bryant heat pump over 10 years ago. I really don't pay attention to it, and don't have it serviced like I should, but it runs without fault. No problems at all in that time. Sometimes we get up to 3 feet of snow. I have to go outside my home and clear it all away from my 2 heat pumps for them to work properly. Meanwhile, the Bryant for the shop sits buried in a snow drift, working fine. I wish my home units were Bryant. I beleive the people who say that the installation and set up are 90% of the future reliability of the units.

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Date created: 2010-10-19 Name: art crane
Location: newport ,nc

Satisfaction Rating:
Review:
"24 year old heat pump 1986"
wow,thanks for a great run. my local a/c man has had to replace 1 capasitor 2 or 3 fan motors. 2 years ago he said you might start thinking on replacing. still thinking i am going bryant. a great tech is the key and hard to find. he will be the one i listen too!

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Date created: 2010-10-03 Name: G. Allen
Location: Point Venture, TX

Satisfaction Rating:
Review:
"Very Good System"
Too bad so many people have been rating Bryant heat-pumps so poorly when it's often been the service or installation company that has provided poor/incompetent service. That unfairly skews the picture. We installed a 17.5 SEER 5-ton Evolution system 7 years ago. Very quiet and energy efficient. The only issue we've had was the compressor starting to make an odd noise after about 2 years. Bryant replaced it under warranty.

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Date created: 2010-09-30 Name: Bazelais Jean Pierre
Location: Englewood NJ 07631

Satisfaction Rating:
Review:
"extremely the best product to utilize"
After a decade of using 24/7 is still untuchable. Now I believe in this product.If any one tells me this product is lifetime guaranty right now after a decade plus,I will finally say yes is true.

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Date created: 2010-09-08 Name: Jim F
Location: Alabama

Satisfaction Rating:
Review:
"Bryant -- All hype"
Installed a Bryant evolution 2-stage zone hvac system in winter of 04- 05. Had a lot of problems during the first couple of months getting it to work properly. Compressor went out in 08. Now, in 10, the auto dampers malfunction. The installing company techs seem to have no clue what is going wrong. They now won't even return my calls. No air flow on main floor of house. I won't buy another Bryant product, nor buy from my current dealer.

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Date created: 2010-08-07 Name: Tina

Satisfaction Rating:
Review:
"Evolution Series Not Happy"
Yesterday the main unit compressor was fixed, today the upstairs (where the bedrooms are) went out. It's 80 degrees, humid and no breeze, For the past four years, I have been satisfied with all three of our Evolution systems which we have serviced twice a year. However, this past week, the beginning of August, the compressor went out on our main unit. It took 3 days to get here then the factory (Bryant) sent the wrong one. Since this happened over a weekend, we were on day 6 with no air and heat advisories. Friday morning, I called to see if a compressor could be rushed to us. They said it would be Monday before we could get it. Bryant wouldn't budge and said that they didn't even know which factory my dealer ordered it from. Pretty much, they didn't want anything to do with it and did not seem interested in keeping a customer who bought 3 of their top of the line systems happy. I will note that between two Air conditioning techs, I was told that if it was installed improperly with any type of moisture in the line that it would cause the compressor to go out early. However, the contractor our builder used was supposedly on of Bryant's approved contractors.

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Date created: 2010-07-11 Name: Jason Supman
Location: Central Florida
Years owned: 2

Satisfaction Rating:
Review:
"Geat Deal Great system"
Bryant Evolution system running two years now. Central Florida area so it runs almost all year long. I saved over $1500.00 on my electrical bill so far compaired to my old junk Goodman system that failed in 4 years and had to be replaced. Great product and happy with the factory authorized dealer who installed it.

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Date created: 2010-06-22 Name: R.S.W.
Years owned: 2

Satisfaction Rating:
Review:
"money saver"
Very nice unit. WOW! What a money saver. Dropped my electric bill 30%. Nice and quiet and good air flow.

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