Consumer Reviews of Bryant heat pumps

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Date created: 2010-05-22 Name: Jen
Years owned: 3

Satisfaction Rating:
Review:
"Don't Bother!"
We had this unit for three years almost to the day. It first started off giving the incorrect temperature reading outside (Saying it was over 70 when there was snow on the ground). It progressed to finally saying a sensor error. Was finally able to find a tech that services Bryant to come out and they replaced the sensor. Then another board failed, then another and another and 1000$ later it was determined that the whole system needs to be replaced! It cost more per month to operate this hunk of junk than our old antiquated Tempstar. Don't bother with this brand. The more I research a new heat pump system, the more I see other disgruntled Bryant owners.

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Date created: 2010-05-09 Name: Kit Wells
Years owned: 2

Satisfaction Rating:
Review:
"Save your time and money buy Trane"
In 2008, purchased Bryant seer-16/3 ton complete heat pump/AC with variable speed Evolution control panel. We had plan to buy a Trane system from our research but was talked into the Bryant and "Guarantee" of 25-30% electricity savings. New system used more electricity. Installer checked and recheck, nothing wrong. I had another dealership for Bryant come out and check again, nothing wrong. The installing company even had a tech, from Bryant check system; checked ok. It took two years to get the installer to take out the Bryant and install a Trane seer-16. Control panel is easier to work and our electricial cost has been less each month.

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Date created: 2010-05-08 Name: B. Giddings
Years owned: 2

Satisfaction Rating:
Review:
" NO WARRANTY HELP"
Upon getting my spring inspection, I was told the coils were leaking. No problem, they are under warranty. The cost to me to get a warranty item changed is $1000.00 (actually, $990.00) I am told that Bryant no longer accepts any cost sharing on warranty. The coils are assembled in China (Are we surprised?). The factory rep for this area has not returned my call. The consumer is being taken advantage of in America. No wonder that Bryant is rated 9 out of 10!!!

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Date created: 2010-03-17 Name: JP
Years owned: 3

Satisfaction Rating:
Review:
"No more heat pumps"
I replaced my complete HVAC system in 06 with a Bryant furnace and heat pump. Thank goodness for the warranty and the maintenance program that I maintain with the company, otherwise I would not have been able to afford the repairs after spending nearly $7000 on the system. I thought buying a heat pump was a smart decision, but it turned out to be the worst I have ever made. Efficiency is not worth the aggravation. I have not had a good night's sleep during the winter months since it's installation. Many nights, I put the furnace on emergency heat just to have a peaceful evening. Even the neighbors have commented on how much noise this system makes. As I prepare to purchase a new HVAC system for a rental property, neither a heat pump or Bryant will be in the equation.

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Date created: 2010-01-05 Name: Timothy Franco
Years owned: 8

Satisfaction Rating:
Review:
"This is the worst piece of crap"
I don't know who let these things be sold but shame on them! I've put over a grand into this junk and my repairman still cant figure it out.

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Date created: 2009-08-01 Name: B. Lehman
Years owned: 3

Satisfaction Rating:
Review:
"Bryant Heat Pump"
We had this system put in 3 years ago and so far it has broken down twice. The first year it worked fine, the second year the internal crankcase heater went out in it and they replaced it with an external heater. Now a year later the compressor has gone out and that takes 7 to 15 days to get. And this is their high end Evolution Two Stage System Model 286a.

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Date created: 2009-06-01 Name: J. Freeman
Years owned: 3

Satisfaction Rating:
Review:
"Bryant Beware!"
We inherited a Bryant heat pump system when we purchased our home 3 years ago. The unit was installed 11/17/00 so it is 8 1/2 years old at this point. Upon the first break down a few months after moving in, I got out the hvac file - previous owner kept meticulous records. I couldn't believe the number of repairs that had been done in 5 years. I added up the costs: in the first 5 years, $953 in service contract costs & $2816 in repair parts & labor. The previous owners had purchased a 12 year service/repair contract which we paid to have transferred to us. The system has been serviced twice a year since installation. And the service contract covered most of the repairs. It breaks down about 4 times a year. I'm sure every part has been replaced at least once. They are coming today to install the fourth compressor. The entire lower level of our home has flooded twice from the humidifier, soaking the carpeting. Of course the contract didn't cover the two expensive floods & the aggravation of being cold or hot for days, waiting for parts & repairs. And the contract increases in price every year. I had another company come in to get an independent perspective. The unit wasn't installed properly, so that no doubt adds to the poor performance. The wiring was dangerous & had to be redone. They said the unit had had many more repairs than you'd expect in 20+ years. I had the Bryant area manager come in. Basically they feel no responsibility for this. The warranty now has been cancelled because of the number of repairs - there are maximum limits & this unit exceeded those years ago. Needless to say, I wouldn't recommend Bryant.

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Date created: 2009-04-07 Name: BRYANT HTG & COOLING SYS
Years owned: 11

Satisfaction Rating:
Review:
"Bryant Heat Pumps are Terrible!!"
Bryant systems suck!!! The 1st day the Bryant system was installed in my home was one of the worst days of my life. The name of the Heat Pump was a Quiet Whisper. What a joke. When the unit kicks on the whole house sounds like a massive wind tunnel. The air coming out of the vents is so loud that I have to turn up my tv when the system kicks on. I've hated it from day one. The outside unit is so noisy, (it's next to my bedroom) that I have two bedroom fans that I have to run in my bedroom to drown out the vibrating, noisy unit. I've spent hundreds of hours trying to quiet the unit down. I've put damppening rubber supports under the compressor. I've tried putting insulation under the outside unit. I've tried insulating the copper tubing coming into the home. I've tried many, many many things to quiet it down. My Bryant dealer did nothing to help me. I tried contacting Bryant directly, and they were completely rude and uncaring. I've never dealt with a company that is so arrogant. In fact, I threatened to sue them with a lawsuit, and they told me to bring it on... never buy a bryant. After 11 long, noisy, sleepless years, my wife and I have thrown in the towel and are going out tomorrow to start pricing a new system. Currently we are looking at a new Lennox system. Lennox systems are rated very, very efficient and quiet. Feel free to email me with questions. I hope I can save one unknowing consumer from making the same mistake that I made.

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Date created: 2008-12-23 Name: H L Moore
Location: Georgia
Years owned: 1

Satisfaction Rating:
Review:
"Bryant Dealer"
We live near Atlanta,GA and after almost 14 years had to replace our downstairs heat pump (Split System)We found our local dealer on the Bryant website. Local dealer brings unit to our home and installs it 12/12/08 without filter?DUH Should have seen this one comming.Wife had to go buy filter at home depot . Bryant contacted state rep who says he will arrange meeting with our dealer because unit will not work properly and dealer comes to our home and does not understand how to read error codes and can not fix the system? Dealer states we need and electrician to fix our system????Dealer will not give a receipt for us to get 350.00 dollar rebate from our power company????

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Date created: 2008-10-08 Name: Eric Midgette
Location: Jonesboro, Indiana
Years owned: 4

Satisfaction Rating:
Review:
"Unbelievable"
Geothermal units numerous leaks will not warrantee from manufacturer or dealer. Dealer installed without checking water quality and said we the owners were not professional??? Who are the professionals in HVAC installations???

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.