Consumer Reviews of Bryant heat pumps

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Date created: 2011-05-06 Location: Indianapolis, IN

Satisfaction Rating:
Review:
"Short Life Heat Pumps"
I have had this heat pump since moving into my newly constructed home in 2002. It has given me problems since I moved in. It has leaked Freon, frozen over, heats and cools unevenly. It has ran continuously without shutting off, which is a malfunction of the unit. It also has a limited one year warranty. This means that when it starting malfunctioning I had to come out of pocket and it was very expensive. The repairs were a result of the issues specified above and occurred right after the warranty expired and has continued for 9 years. Also the repairman informed me that the size unit I have is too small for this size home. So I am paying a huge electric bill each month I have it on. I would never recommend Bryant heat put to anyone and hopefully within a year I can either get a Trane unit or move.

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Date created: 2011-05-03 Name: Susie
Location: Florida
Years owned: 16

Satisfaction Rating:
Review:
"Bryant rated #1 over Trane and 100 times better then a Goodman"
To all those negative reviewers on the Bryant systems. It sounds like your issues stemmed from poor installation and not the product or were victims of a shady contractor who told you your systems were bad or damaged them so you would either replace it or pay for parts you really did not need. It is always recommended to go with a factory authorized dealer for the brand you want installed as they have extensive instruction and schooling on the systems. Don't ever be fooled by the fancy adds with empty promises and offering higher then normal rebates or really cheap checkups - they are usually the ones that will sell you something you don't need, condemn a unit before its time and inflat their prices. I have owned a Bryant/Carrier unit over for 16 years never gave me any trouble except for the a contactor replaced (minor part) and just recently upgraded to a 2 stage 16 seer evolution system to take advantage of the tax credit and higher Seer efficiency. I have installed 1000's of bryants over the years with maybe less then 2% having any minor issues (no serious issues like coils or compressor issues)but have had tons of repairs on brands like Goodman (mostly for their evap coils), Gibson, Amana,tempstars. We also install Payne (Made by Carrier/Bryant) and occasional Rheem or Comfortmaker. We installs system we know our customers will be 100% satisfied and have the least amount of issues. We refuse to install Goodman, Gibson, Amana or Heils as they are the worst on the market due to their repair history.

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Date created: 2011-04-18 Name: G Emswiler
Location: Charles Town, WV
Years owned: 2

Satisfaction Rating:
Review:
"2 1/2 ton 288 series failures"
I'm very unsatisfied with this "Top of the Line " hp. The Bryant dealer I used to install is not to blame. They did a great job of installing the new units and modifying existing ductwork to fit my needs. Their service is top notch. My problem. The unit was installed in Oct 09. Worked great until April 2010. Both 2.5 ton units would not cool. The outdoor units were loud and making a noticeable different sound. Both outdoor units were replaced.Under warranty. Summer and winter 2010 they worked fine. Now at the first sign of warm weather and turning to "cool" I'm having the same problem. They won't cool and the outdoor units make a loud noise. The tech says Bryant want to replace the reversing valves in both units. (WITH WHAT THE SAME TYPES THAT ARE NOT WORKING NOW?) And as far as energy savings? If I leave the units run waiting for them to cool....they don't. But they will spike up your electrical bill!!!! I have complete faith in my dealer but I'm wondering and contemplating what I'm going to have to do to get this settled. I thought I bought the best they could offer but am now feeling I have a lemon. As of now I wouldn't recommend. I'll follow up.

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Date created: 2011-03-14 Name: Tina

Satisfaction Rating:
Review:
"More Bryant Evolution Trouble"
After investing $22,393.75 in March of 2006 on 3 Bryant Evolution heat pump systems, there has been several problems indicating that these systems are defective. In addition to the earlier August compressor replacement at $700 that I already reported the following has happened. August 8, 2010 $225 Repair Three days later, after replacing the compressor, the capacitor went out on the upstairs unit. November 18, 2010 Replaced defective compressor installed on August 6th. The new one quit working. December 21, 2010 Replaced defective defrost board. The outside unit was frosting so badly that frost was bulging through the wire grate cover on the unit. January 3, 2011 $525 Upstairs compressor quit working, we were without heat. My kind repair company tried to get some restitution from Bryant, but they would not budge since they do not warrant the compressors. It is clear Bryant doesn't warrant these parts for the mere reason that they are unreliable and defective. After spending over $22,000 as an initial investment, having our HVAC systems serviced twice a year only to have parts go bad and dump another 1450.00 into these Bryant Evolution units, that Bryant should offer some restitution and customers should know about the problems with these units before making such a large investment.

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Date created: 2011-02-25 Name: Gordon Richardson
Location: Spring Hill TN

Satisfaction Rating:
Review:
"OK unit for TN"
The unit in my house was built in 1993 and has been a solid performer until the last 2 years. It is wore out from the 90 plus days month after month.

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Date created: 2011-02-04 Name: James Birdwell
Location: Indianapolis, Indiana

Satisfaction Rating:
Review:
"Outside unit noisey"
Two weeks ago I had a Bryant Heat Pump installed at my home. I am very disapointed at the loud moans and groans the outside unit makes when going from one cycle mode to another. I previously had a Trane Heat Pump and was very satisfied with it. I am not looking forward to having to hear the noise the new one makes for the next 15 years if it lasts that long.

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Date created: 2011-01-31 Name: R. Cleaveland
Location: Lagrange, Ga

Satisfaction Rating:
Review:
"Really disappointed"
We installed a zone system Bryant unit (approx.12- K) using Jackson Heat and Air in 2007. Within 1 month, unit overheated and technician came out and ran water over compressor for a long period to cool it down and said it would be ok , especially since it has a 10 year warranty. Have had to have the technician come out 3 more times when unit shut down in 3 1/2 years and today they are installing a new compressor ( parts free - labor $725.00 plus $80.00 to diagnose the problem on last Friday.) Requested a Trane unit in the beginning - was told that a Bryant "was just as good".

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Date created: 2011-01-31 Name: Pi$$ed in Ky
Location: Christian County, Ky

Satisfaction Rating:
Review:
"Huge monthly loss"
I had an old 3.5 ton trane system in the house the finally seen its better days. Keep in mind, this unit is old and inefficient, with my electric kwh usage around 2000-2500 per month in the peak season. Had this new Bryant 5 ton unit put in, supposed to be the most energy efficient, top quality unit, best of everything 16 seer unit. I understand the unit is bigger and will take a little more energy than the old, but the systems efficiency should off set the cost a little. THINK AGAIN! First bill for 2.5 weeks of usage, my energy consumption tripled! We are going on a full months usage this month and at 18 days we have met the kwh usage from last month. Estimate our energy consumption will be 5 times of our old unit. 8000+ kwh usage a month? Come on! And the contractor seems not to be too interested in determining the problem. TVA says it's a real efficient system. For who Donald Trump? Energy saver my a$$! Neighbor has a 5 ton system of a different brand, his energy consumption was a 1/4 of mine.

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Date created: 2011-01-06 Name: R. Cordon
Location: Raleigh, NC

Satisfaction Rating:
Review:
"Happy in Raleigh"
I purchased a new home in Dec 2008 that had 2 Bryant heat pumps with gas back-up. In over 2 years we have had absolutely no problems. Nice quiet operation, keeps temperature balanced through-out home. I never know when it is working unless I put my hand over the vent or go look at the units. We are heating and cooling over 5000 sf for the same cost as our previous 3000 sf house. A good installation is the KEY. Not sure what the future will hold, but it's looking good so far!!

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Date created: 2011-01-06 Name: Hoosier Bob
Location: A hood near you !

Satisfaction Rating:
Review:
"She finally gave the ghost"
Well 4 years ago I had a wire chafe and it exposed the wire and grounded to the suction pipe which in turn blew all the refrigerant out. Repair the hole, repaired the wire, installed new bi flow dryer and she ran great. Well the end finally came after 17 years she gave the ghost, compressor locked up. Cant complain, other than two defrost boards, 2 capacitors a couple of set of contactor (preventative maintenance) its been a stellar unit. Going to replace the compressor in it. If I get 5 more years out it I have no gripes. Its been up until this point a fairly good unit. If you do the maintenance they will go a very long time. In my case, the compressor plug burnt up and im sure the hole in the line a couple of years ago took allot of life out of the compressor. But I got my monies worth no doubt !

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