Consumer Reviews of Bryant heat pumps

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Date created: 2011-12-05 Name: Clifton Jackson
Location: Virginia
Years owned: 2

Satisfaction Rating:
Review:
"unhappy"
Own a Bryant heat pump systxbbu1d01b two years. Had 2 service calls costing me $400.00 labor. Parts covered by warranty. Nothing but problems warrant stinks. DO Not buy a bryant.

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Date created: 2011-11-27 Location: WArner Robins Ga

Satisfaction Rating:
Review:
"Descent Heat Pump"
My heat pump is about 8 years old. It has been repaired twice, one the fan motor went out and the other the blower motor went out. Totaled $700+ in repairs. unit seems to be under powered for my 2300sf home as its runs constantly. Always have it checked every year and everything is good. I would not purchase this unit again, I would definitely rather get a Trane or something more reliable.

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Date created: 2011-10-25 Name: J. McCray
Location: Burley, ID
Years owned: 1

Satisfaction Rating:
Review:
"Ground Source Heat Pump"
This Bryant 50YE unit was a new installation and has been in service just over 1 year. In that time there have been 4 service calls and 2 component failures on this unit. The last failure the compressor got so hot that it melted all labels, and plastic components. We were very lucky it did not start a fire and burn down our new home. Our local dealer did an excellent job of installation and does a good job with the service calls, I am just tired to seeing the technician so many times. When I talked with the Bryant customer service people, they were not very helpful and they told me they don't even make the unit. It is built by Climate Master. What get's under my skin is they will not stand behind their name and replace a clearly defective unit. When I spend 25k on a piece of equipment, I expect to have confidence that it will operate correctly and the safety systems will protect my home. This is clearly not the case and Bryant is not willing to step up and see that we are a satisfied customer. If there is another failure, I am afraid I will be forced to pull this unit out and look for a more reliable brand. Bryant is clearly not it, I wish I had found this website before making the purchase.

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Date created: 2011-10-12 Name: Elizabeth
Location: Seattle, WA
Years owned: 2

Satisfaction Rating:
Review:
"Loud heat pump"
We bought our heat pump because it seemed like a better choice than oil or gas. We chose Bryant because of superior reviews in Consumer Reports. But I can't believe how loud it is. Buzzing, droning loud. We live in a relatively quiet neighborhood of small lots, and it's loud enough that our neighbors could file a noise complaint with the city if they chose (the limit is 55 decibels). We can't use it at night, so we use the electric backup - no cost savings over oil, in the long run. I can't believe these things are legal in cities.

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Date created: 2011-10-02 Name: van vuren
Location: Midland,ohio
Years owned: 2

Satisfaction Rating:
Review:
"Home Owner"
The Bryant heat pump 286ANA024-B and air handler was sold and installed by Babb in Wilmington, Ohio. The trap was installed to close to the drain output, on the air handler, when the air handler came on the water was sucked out of the trap and would get the main pib wet in the air handler. The main pib is located directly under the moisture drip pan. Babb sent there super technician out whose name is Jerry (would not give last name). His diagnostics was electric problem. The pib would be soaked with water. The main pib was replaced 3 times before trap was lowered. Still does not function correctly. Electric bill went from $175 to$362.

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Date created: 2011-08-27 Name: Ron
Location: sarasota fl

Satisfaction Rating:
Review:
"Ron"
Unit was installed in home built in 2004. Have had a couple of service calls, one for a leak, another for a fried switch. Other than that, no problems. Moreover, I had the identical Bryan heat pump in a house I owned for 12 years. Again, a couple of service call repair issues, but it was still functioning well when I sold the home in 2004. Overall, my experience has been pretty positive with Bryant. I do have regular preventative maintenance checkups and service done.

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Date created: 2011-07-24 Name: FAS
Location: phoenix,az
Years owned: 5

Satisfaction Rating:
Review:
"heat pump"
Multiple breakdowns, puron leak, compressor failure after 3yrs.

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Date created: 2011-06-20 Name: craig little
Location: tuscaloosa,al

Satisfaction Rating:
Review:
"homeowner"
saves lot on energy very satisfied

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Date created: 2011-06-16 Location: lillington, nc

Satisfaction Rating:
Review:
"A heat pump with a short life."
I have owned this heating pump for 2 years, I dislike that it is noisy and continuously leaks freon. It doesn't evenly disperse heat around the house. It runs continuously without turning off resulting in a huge electric bill. It only has a one year warranty so I've had to pay all of the repair bills out of pocket. I would not recommend this brand to a friend coworker or anyone.

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Date created: 2011-06-05 Name: J. Bowen
Location: Daytona Beach, FL
Years owned: 4

Satisfaction Rating:
Review:
"Great system, super quiet"
This unit had been installed one year before we bought the house. It has never had any problems, is extremely quiet outside and electric bills have been very reasonable over the summer and winter.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.