Consumer Reviews of Bryant heat pumps

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Date created: 2012-06-29 Name: JAMES RAMOS
Location: Ocala fl

Satisfaction Rating:
Review:
"Good Bryant Heat Pump"
I had this Heat-pump since I moved here over 18 years ago and still running strong. I'm afraid that most of this units when installed by unprofessionals greedy contractors leads to faulty equipment- I have an hvac certifications from the local college and work for a couple of different companies doing service and installations and this people do not in anyway do a good job. I would not let any company in Ocala Florida do an new install for me except for ACDone rite. I believe this is the company the College instructor owns. I'm going to get another unit but it would be install by me along. I'm going to stay away from Goodman and York. I fixed too many of them to know which ones to stay away from. I would like to buy the same brand I have,-which is made by Carrier. By the way no one has ever work on my ac unit but myself.

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Date created: 2012-06-13 Name: Robert Marion
Location: Glendale, AZ

Satisfaction Rating:
Review:
"Bryant Preferred Line 5 ton"
Installed with Manufacturers defect! Return unit jammed into coil. Oil inside unit due to leaking coil. Unit made with defect! Not covered or of any concern to Bryant that a faulty unit was sold! Not covered! My cost as a consumer to repair their faulty manufactured unit $1,000.00 and before those parts arrived the Fan motor in this just two year old unit died! Another $200.00! Bryant is a company that sells lousy faulty equipment and as for you the consumer and customer, they could care less! You bought it the P.O.S. is all yours! Buy a Trane, a rudd, anything but a Bryant!

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Date created: 2012-05-02 Name: Dean Graham
Location: Indianapolis Indiana
Years owned: 1

Satisfaction Rating:
Review:
"Thought We Bought The Best"
We are now on our third service call ranging from humidifier problems with leaking. Now we have been three days without our heat pump because of control board issues and valve problems. I wish I would have visited this site prior to my purchase. I certainly would have not made Bryant my choice for a heat pump unit.

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Date created: 2012-04-21 Name: Jim C.
Location: Eastern Shore, Maryland
Years owned: 6

Satisfaction Rating:
Review:
"Installer Errors give a real bad name!"
I am a factory authorized dealer, reading many of the reviews on here, sounds more like the installing company created the problems listed more than Bryant themselves! As a factory authorized dealer, I must tell you, after several hundred installs, very,very few problems, and even less complaints. If the installing company were true to the word, most complaints listed would simply dissapear....I Refer to those companies as schmucks, that don't stand behind the warranties. Email me at home- comfort@live.com if you ever have any questions about a Bryant product, no matter where you live. If installed correctly, they are awsome!!!

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Date created: 2012-04-17 Name: Walter. K.
Location: Frederick, MD
Years owned: 5

Satisfaction Rating:
Review:
"It is not the BRAND, it is the HVAC installer that makes these units fail."
What I can summarize for you is that most technicians really do not completely comprehend the concept of refrigeration and their training is based on Monkey-see, Monkey-do philosophy. This directly results in incorrect ac/hp installations, and maintenance. The premature death of ac/hp compressors are often direct result of incorrect installation or Overcharging/Undercharging practices plaguing this industry. Furthermore, my research shows that most brands (industry-wide) have a lot of Freon leakage problem reported (during 2003 to 2008) with their ac/hp units independent of their reputation or unit cost mainly due to low quality copper tubing used (industry-wide) for the construction of the indoor and outdoor unit coils. Hence all these unsatisfied customers reporting problems with their units (independent of the brand used) is the direct result of poor copper tubing by the copper supplier and the ac manufacturers’ material quality control staff. So, if you bought Carrier, Lennox, Goodman, Train, etc. They all suffer from this poor copper tubing. Some top companies quickly changed their products with aluminum coils, which resulted in higher cost and higher reliability. However, be aware of just seeing the aluminum color, does not make it an aluminum coil, most manufactures are wrapping thin aluminum fins around the copper coils for higher heat dissipation and they may still suffer from the poor copper coil issues. Bottom line: Buy a good reputable brand (Carrier, Train, etc.) that will provide you with the replacement parts few years down the line, and avoid low-end suppliers.

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Date created: 2012-04-03 Name: R OSullivan
Location: Seattle, WA
Years owned: 5

Satisfaction Rating:
Review:
"Great unit... Would buy another"
I am a bit confused after reading all the reviews posted here. I have a "hybrid" system in my house. Variable speed gas furnace with a 2 stage Bryant heat pump. I have never owned a heat pump before this. Over the last 5 years the heat pump has done a majority of the work (even down into the teens). House is 2,500+ sq ft and I am heating / cooling with a 3.0 ton system. This is the 3rd "comfort" system I have purchased in my 50 years of life. I have owned a Trane and Lennox system the other two times and what I found out is that it is more important of who you deal with as opposed to what the brand is. Most of the time people go with the lowest bidder and then wonder why they have problems. It is wise to pay a little more and then you get what you want and a nice job. I would by another Bryant unit (or Carrier as Bryant is a sister brand of Carrier). Make sure you check out the contractor who is putting it in. The cheapest piece of equipment put in correctly will outlast the best put in poorly.

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Date created: 2012-02-23 Name: Deb
Location: Guyton
Years owned: 4

Satisfaction Rating:
Review:
"Won't stand by warranty"
Almost had a fire under my house because of burnt electrical wiring in air handler. Just yesterday, I was told parts were covered. Now today I'm being told they aren't sure. House was a new house, not occupied until 2008. Unit is 2006. They knew that yesterday when they told me the warranty still had time on it. Apparently their warranties start to run before you even run the equipment. Customer support was rude and unhelpful.

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Date created: 2012-02-13 Name: braut
Location: in
Years owned: 3

Satisfaction Rating:
Review:
"Bryant do not buy it."
We moved into an old house with an old unit and because the contractor recommended to get a new unit, we got a Bryant High E. so we could save some money. We got a 2500 sq f. home and before the usage was around 1500 kw at the peak. AFTER we had the unit we jumped to 4500kw!!!!!! Now, I had to convince my husband that that was over the top. So we called the Service. Well, the unit burned, exchange and - after 3 month again. Next winter we had the same and the same. We pay now with back up heat/electric $ 200 more than before.... we live in IN. Ariane

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Date created: 2012-01-18 Name: l. abel
Location: Goodyear Az
Years owned: 3

Satisfaction Rating:
Review:
"Bryant's New High Effeciency w/A410 Freon"
Greetings, please, please, please do not buy Bryant...Purchased unit in 2009, year and half later no heat, called and repair (said freon leak in tube going to gauge was leaking) Precision Air charged me $600 bucks (now parts and labor are suppose to be free w/contract but freon is not part of that) Unit holds 17lbs...Here we are exactly one year later and again same thing, called another tech company...Found out unit actually has pinhole leak in coil which may be fixed but he tells me he is always fixing these and they always leak because it is high pressure (ok, so the tech is my neighbor and he works for an air conditioning company, he showed me on the roof and we are good friends so I do trust him) He tells me the system has a safety that will shut unit heating and cooling about half way as safety to save system...WHAT A lemon...i wish someone would start a class action on this unit...Especially if the repair people know exactly whats wrong the second they see what unit it is

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Date created: 2012-01-12 Name: L Berninger
Location: Hamilton County, Ohio

Satisfaction Rating:
Review:
"Can anyone please tell me why..."
Can anyone please tell me why the furnace auxilary heat comes on when it seems warm enough for the heat pump to be taking care of it? Today it was on at 33 degrees, & I think in prior years when even warmer. I thought they heat pumps took care of things to down around 25 degrees. We have the "Evolution" system, which is supposed to be near the top.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.