Consumer Reviews of Bryant heat pumps

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Date created: 2013-04-15 Name: Welcome Richardson
Location: Oxford, MA

Satisfaction Rating:
Review:
"Excellent Equipment"
Bryant systems are very reliable if your installation company installs and tests it properly. 9 out of 10 service calls on new installations is due to improper installation and a test of the complete systems including airflow.

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Date created: 2013-03-25 Name: W Smith
Location: Richmond Virginia

Satisfaction Rating:
Review:
"Very Noisy"
I live in a brand new apartment complex that has the Bryant heat pumps and I have seen them freeze up (not good) leak freon and they make a very loud noise when starting up. I thought the noise was just mine at first and it was having problems, but after walking around the complex others are doing the same thing. I have lived in other places over the years and have never experienced the irritating noise this one makes and the always seem to install these things next to your bedroom. Would not recommend Bryant. Get a Trane or York.

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Date created: 2013-03-06 Name: B.Towe
Location: NC

Satisfaction Rating:
Review:
"Terrible"
Purchased new system in May,2010, "top of the line" Evolution series. Cost $5,800. Ten Yr parts warranty. May 2011, system failed to cool,part replaced. Same scenario,May 2012, different part. Last week (2/26/13), defrost cycle stopped working,iced over, and I shut it off. Technician adjusted the sensor. March 4,2013 outside blower stopped. March 5,technician said all the Puron leaked out and the compressor has failed. Running on emergency heat right now (very $$$) on one of the coldest days of the year. My Dealer has been wonderful - no charge for all the service calls. They are deciding now about labor charges for the compressor. Called Bryant "customer service", and was treated rudely, acted as if they were doing me a favor by honoring parts warranty, "because we don't know what caused it." (How about caused by defective equipment!)No apology,very arrogant. cr had Bryant rated as better than average when I purchased this. Consumer Reports needs to re-evaluate. Wish I had found customer reviews then. Some people suggested class action law suit. do Not buy a bryant.

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Date created: 2013-01-28 Name: L. Green
Location: bethesda, md

Satisfaction Rating:
Review:
"Model 285BNA030"
Outside unit freezes up until fan blades hit the sides of unit- what gives?

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Date created: 2013-01-17 Name: C Parkin
Location: Las Vegas, Nevada

Satisfaction Rating:
Review:
"38 yo Bryant"
I have a Bryant 4-ton over/under heat pump that was installed in 1973. The unit worked flawlessly for many years, had regular annual maintenance but finally died just before Christmas 2012. I am not fixing it due to lack of oem parts and that it operates around a 6 seer. Looking forward to my new unit being installed later this month.

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Date created: 2012-11-28 Name: Betty
Location: va

Satisfaction Rating:
Review:
"Don't Do It"
Nothing but problems... First time the ac was on it flooded the downstairs. Did it 3 times before tech found out what it was from. The defrost on unit is set at 30 minutes -- it cuts on and off all the time (I timed it). It was on cut off came back on it within 5 minutes and blows cold air when it's in defrost. Had it installed in March and so far its had 6+ service calls on it

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Date created: 2012-10-08 Name: Troy
Location: Franklin, IN

Satisfaction Rating:
Review:
"Heat pump"
3 years no problems. Lowered electric bill and is very quiet!

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Date created: 2012-09-04 Name: D LEVY
Location: PITTSBURGH,PA

Satisfaction Rating:
Review:
"BRYANT HEAT PUMP SYSTEMS"
I have had bryant systems since 1992, put two new 'state of the art' heat pump systems in my new house (2008) and they are both crap, crap, crap. I have had my 5 ton unit rebuilt three times - working on the fourth compressor in (4) years. My 3.5 ton unit is about to fail and has a leak in the unit almost every year. I will never, ever buy another bryant product - they do not back up their product and from the looks at the reviews - they knew their product was crap.

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Date created: 2012-07-17 Name: M. Blackburn
Location: Dallas, GA

Satisfaction Rating:
Review:
"Nothing but issues"
We built out house in 2007. On the first run the blower motor burnt out. Its continued from there. From faulty wiring, to blowing fuses. Strip heat unit replaced twice. Not holding a charge. Freezing up because of damper motors burning out. 4 different damper motor replacements. Condensation pump backed up and not receiving voltage (numerous times). Well as of last Friday the heat pump stopped cooling. Tech came out yesterday. Condenser or reversing valve is burnt out, can't be sure until its fixed. $2000.00 Condenser is still under warranty but the valve is $800.00. I called the Bryant manufacturing Co. and was basically told they cant help me. First he blamed it on the builders, then the installers, who happen to be one of their own reps, but they aren't responsible for their work. I have been getting the run around since day one, telling me they have to work the kinks out because its a brand new model. Kevin(Bryant customer service) also told me I was imagining the bad reviews that I have found online about Bryant. The tech yesterday told me I'd be better off replacing the outside and inside unit with a different brand. Then come to find out the crazy high electric bills (over $500.) I've been having was because of the reversing valve. Ridiculous! I will never recommend Bryant, and I will make sure I let everyone I know just how much they do not appreciate their customers, and how they do not even back there own merchandise!

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Date created: 2012-07-12 Name: R. BOggs
Location: Claxton Georgia

Satisfaction Rating:
Review:
"Don't Purchase a Bryant Heat Pump"
I purchased a Bryant Heat pump November 2010 and in 1 1/2 years the compressor has gone out. It was under warranty but I had to pay $350 for labor. It has been almost 3 weeks and now the ac technician says the motor in my fan is going bad and will have to be replaced. I wrote a lettter to Bryant on June 14, 2012 and have not gotten a response so as soon as I can find a phone number I will be calling the corporate office this is not acceptable.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.