Consumer Reviews of ARMSTRONG heat pumps

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Date created: 2011-02-01 Name: michael debo
Location: fairfield,ohio

Satisfaction Rating:
Review:
"armstrong"
after 2&1/2 yrs.compressor went out.labor cost $608.works for awhile then starts blowing cold air so i have to switch to emergency heat.the reason i got a heatpump was to save on oil.they're coming today to replace my furnace belt.so far problem not solved.this has been going on about 6 weeks.frustrated!

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Date created: 2011-01-14 Name: A.Cone
Location: Windsor, Va

Satisfaction Rating:
Review:
"junk"
Had a 3.5 ton unit installed 4 years ago, and had nothing but problems since. I honestly cannot tell you how many times i've had this thing repaired, i've lost count. But the repair man has been out 4 times within the last six months, the latest problem was bad fan bearings and a leaking compressor, warranty covered the parts, but not the hundreds of dollars in labor to fix. Will some attorney please bring a class action lawsuit against this company please.

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Date created: 2010-12-17 Name: T NORRIS
Location: BIRMINGHAM AL

Satisfaction Rating:
Review:
"home owner"
I AM VERY UNHAPPY WITH THIS ARMSTRONG SYSTEM THE UNIT WAS INSTALLED IN 2001 I HAVE HAD TO HAVE (3) AIR COMPRESSORS INSTALLE TWO I HAD TO PAY FOR LABOR AND NOW THE COMPRESSOR IS HAVING PROBLEMS STARTING I JUST FOUND OUT IT SHOULD HAVE A COMPRESSOR HEATER FROM THE BEGING TO KEEP THE OIL FROM GETING THICK AND HAVE MOISTURE IN IT WHICH WILL WIPE OUT THE BRGS THE HEAT EXCHANGER HAS A FAN RELAY WHICH I HAVE HADE TO REPLACE ALMOST YEARLY I WOULD NOT BUY OR ADVISE ANYONE TO BUY THIS BRAND

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Date created: 2010-08-12 Name: B. Johnson
Location: Nebraska

Satisfaction Rating:
Review:
"10 years and no problems"
I have a 10 year old Armstrong heat pump that has worked great since day 1. Never had to replace a part or add any refrigerant. Right now it's 93 degrees outside and a comfy 74 in the house.

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Date created: 2010-07-24 Name: Paul S.

Satisfaction Rating:
Review:
"Model 2SHP13LE148P-1"
This piece of junk was less than 1 year old before it stopped working. Our installer and salesman are one in the same. He is a prince of a guy and almost as disgusted with Armstrong as we are. In month 13 of ownership, we have replaced every part in this piece of crap. It works for a day or two and something else will fail. Always on the very hottest day. Armstrong sent a factory rep out but decided against replacing this lemon. Isn't there an attorney out there that bought one of these that will file a class action suit? Sign me up!

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Date created: 2010-06-17 Name: B. H.
Years owned: 5

Satisfaction Rating:
Review:
"Would not reccomend"
I had a 3 ton unit installed in my home along with a new electric furnace 5 years ago. I have had no major issues other than not being able to keep the house warm in the winter until this summer. Went to start up the a/c and the compressor was junk. Now, I am being told it could cost anywhere from $450-$1000 to replace a compressor (that was under a 10 year warranty)... I was told the compressor is free, but the labor and all of the other parts that are required to be replaced by Armstrong are not. Seems to me like it would just be cheaper to replace the heat pump instead of the free compressor!!

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Date created: 2010-05-31 Name: Armstrong
Years owned: 2

Satisfaction Rating:
Review:
"MODEL???????"
Please tell the model or seer rating of your heat pumps. I have a model 4shp16lt124p - 16 seer New installation 18 months ago. Unit has only functioned properly for 3 months. It is being replaced by the supplier. The contractor wants to replace it with a 4shp14le118p - 14 seer " less problems". Does any one have the 4shp18lt124p - 18 seer unit? I see it has a 10 year warrenty on parts.

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Date created: 2010-05-19 Name: Richard Thompson
Years owned: 2

Satisfaction Rating:
Review:
"Arnstrong HeatPump/Airconditioner"
I have gone through two winters with this heat pump. It has not worked and is still not working after 17 months. The installer has spent hours trying to fix one problem after another. Replacing one part after another. Repairs last days, then no heat pump again.

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Date created: 2010-05-15 Name: Wayne Medlin
Years owned: 2

Satisfaction Rating:
Review:
"JUNK"
Bought this unit June 2008. Existing unit went out after 10 years, not repairable. Armstrong was the only available unit on Friday afternoon. After 14 months of service, compressor failed. Compressor was covered under warranty had to pay labor and freon for a total of $888.00. Three months later, fan goes out so I have to pay labor again. It has had several leaks that cost me even more. Now, it sets outside and know one knows what the problem with it is.

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Date created: 2010-04-08 Name: Ja
Years owned: 13

Satisfaction Rating:
Review:
"armstrong"
I have installed an Armstrong since 1995 and was satisfied until 2006 when they changed styles and went to the 410a version. We used it until 2008 and decided we had enough. Every unit we installed from 2006-2008 has been worked on constantly, and my customers are highly pissed over it, rightly deserved. When I call for tech support, I get no help at all from Armstrong. This has led me to use other brands now. I hear Armstrong is feeling the lack of business from dealers like myself shifting their business elsewhere. So beware. Don't get stuck with an Armstrong air, Airease and Ducane product.

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