Consumer Reviews of American Standard heat pumps
Read more about American Standard heat pumps
Reviews by Series
- Heritage 16 (4A6H6) (5 reviews)
Date created: 2013-12-04
Name: R Spaulding
Location: Phoenix, Ariaona
"Piece of Junk Heat Pump"
In need of a heating and cooling unit. I called my service person and he came to my house and installed an American Standard 4-ton unit. From day one, the unit's compressor has a terrible rumble to it. Reason I know it is compressor is when compressor shuts down and condenser fan runs to equalize pressure. I don't know if the blower is running as the blower is so quiet. I was told that Trane is having serious problems with this particular unit with the compressor being noisy and having to replace the compressor. I think Ingersoll Rand/Trane/American Standard had better get their act together as their units are a piece of junk and I am stuck with it.
Date created: 2013-11-19
Name: Jim Patterson
Location: southampton, ma
The AccuLink system and its factory backing is one of the biggest nightmares I have encountered in my 25 years of HVAC contracting business. We specialize in the high-end, complex type of control system and have used similar systems (Carrier Infinity) for over a decade and very successfully. A recent client wanted the AccuLink system from American Standard and it has been a disaster. Let me first say that the factory support (locally - the tech guys in Texas were great) at the local levels does not exist. No training, complete lack of experience, rep never returns calls. The installation itself was plagued with product failures. The AM8 air handlers required board upgrades, the heat pump board failed after a week, two zone damper motors failed within 1 month, and one of the platinum series thermostats failed after 4 months. On top of this, I returned for at least 6 software upgrades/reloads to repair some of the zoning problems. As a contractor, I've eaten close to $3800 in lost labor revenue and received zero assistance from the manufacturer and they are also unwilling to compensate the homeowner for their aggravation.
Date created: 2013-11-04
"American Standard Bought Out"
Trane and American Standard used to be the best, but a few years ago they were bought out. Now they are junk. Had to replace the air handler just after the warranty ran out at a cost of over $3000. I would not buy either of these brands.
Date created: 2013-10-01
Location: warsaw, va
We purchased the Heritage 15 based on the VAR SPD fan and quietness of the unit in 2010. Every season, the tech has had to come make the unit work. They keep bypassing the board. We have spent a lot of money on this unit and of course, we are now having to pay for the labor. Now, instead of the VAR SPD fan, they installed a conventional blower. This is not what we paid for. So the owner is now telling me that he will discuss what's wrong and tell me the cost to fix it. Really? Very dissatisfied with the unit and the company.
Date created: 2013-09-18
"The Truth Shall Set You Free"
One year now and already replaced every part except the compressor. Why write a review that'll never get posted.
Date created: 2013-09-18
"Stop the Lies"
Reread the reviews here. The parts are faulty. Mine has been under surgery more times than I can count. 7 years now. Aluminum instead of copper.
Date created: 2013-09-17
"Long Fancy Word For Trash"
5 years and nothing has gone right. Winter is just arriving and already it's acting up. Thank God for space heaters.
Date created: 2013-08-13
"Try It, You'll Like It"
Had it about 7 years. The techs had a slight problem but was soon fixed. The company made a change.
Date created: 2013-07-25
When you see icicles on trees and your hands are numb, you know it's cold. But this makes hubby and me warm and fuzzy.
Date created: 2013-07-17
Replaced my Janitrol. We know our contractor and got a smokin' deal. Our A/C is really the best ever.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.