Consumer Reviews of AMERICAN STANDARD heat pumps

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Date created: 2010-09-23 Name: N. Haile
Location: Tucson, AZ

Satisfaction Rating:
Review:
"Triumph® 4YCZ6 Gas/Electric System - LOUD"
We bought this because we needed a highly efficient unit and it was rated as "•Quietest performance on the market."WRONG. Within the first couple of months of operation in Tucson, AZ, where we kept the thermostat at 77 degrees, we began hearing a chirping noise, almost like a loose belt. Knowing there are no belts, our dealer was very puzzled. He's tried several times to alleviate the issue, contacted the regional tech rep for American Standard (no visit from them yet). I made recordings of the noises, as they increased and became so loud we couldn't hear the TV. Sent the audio files to my dealer & the Tech. The Tech said they sent to nat'l and no one had ever heard those sounds before from that unit. That was 3 months ago and we still have a loud unit. Our dealer has tried several times to adjust vibration pads, everything he can think of, but no help. The Regional Tech has yet to appear, even after multiple emails and contacts. Do not buy American Standard.

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Date created: 2010-01-09 Name: L. Schoch

Satisfaction Rating:
Review:
"why is it so loud? Loud is an understatement"
I have had heat pumps most of my life and never heard one with this much noise. I live in a condo community, and I just had it installed yesterday. If I had know this before purchase, I would have bought another brand. As far as the heating and cooling, I am satisfied.

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