Consumer Reviews of AMERICAN STANDARD heat pumps

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Date created: 2010-01-04 Name: Todd Meise
Years owned: 1

Satisfaction Rating:
Review:
"Heritage 13 Heat Pump"
Runs very quietly and efficiently. Good warranty. We have had no problems to date. The heat pump is part of a hybrid system that includes a gas furnace for auxilliary heat and variable speed blower.

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Date created: 2009-12-31 Name: Frances Foster
Years owned: 6

Satisfaction Rating:
Review:
"The absolute worst!!"
This unit was the third heat pump installed in the now 30 year old house I have owned since it was built. This American Standard heat pump has been nothing but trouble, since about 6 months after it was installed. I'm not sure if I got a "lemon", but I am not happy and my contractor has never seemed willing to talk with me about this "junk" and I am going to replace this unit with something else. Buyer beware!

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Date created: 2009-12-30 Name: Debra Guerrieri
Location: Arizona
Years owned: 3

Satisfaction Rating:
Review:
"Stay clear of American Standard"
These units do not heat well and I live in Arizona. Compressor went out in 14 months. Every year something is wrong with it. I must turn my breaker on and off every couple of days to keep it heating. My installer can't figure out the problem and support at American Standard is worthless! I also know 2 other people with similar issues and had a different installer. Stay far far away from their products!

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Date created: 2009-12-29 Name: M Wheeler
Years owned: 7

Satisfaction Rating:
Review:
"junk"
Thank God for the 10 year warranty. The heating/AC company has been good about trying to fix this piece of junk but that is little condolence. The control boards have been replaced on the inside and outside units several times. The contact points have been replaced. The outside condenser unit has been replaced as has the thermostat. The outside condenser has frozen up 7-8 times. The reversing valves are noisy causing a howling sound when it goes into defrost. The guys with the heating company say they have less problems with American Standard but I don't see how. My unit has been nothing but problems.

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Date created: 2009-12-15 Name: Paul G.
Years owned: 1

Satisfaction Rating:
Review:
"So far so good"
Installed a Heritage 16 heat pump this Spring. It seems everything is working just fine. Cost of heating the home is low.

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Date created: 2009-11-02 Name: Judy FRazier
Years owned: 10

Satisfaction Rating:
Review:
"American Standard heat pum[p"
Words can't express the frustration that I have had with this unit. It was a top of the line unit installed by a Bardstown Ky heating and air Co. - It has been nothing but trouble from day 1-- The heat stips were missing,and the ones there were not working , the drip pan for the aircondtioning was missing. It seems that American Standard technicians took months to discover a drip pan was missing. The Air handler didn't match size with the heat pump unit. It is a good thing for the 10 yr parts and labor b/c there was an issue every year . Brown Heating and Air in Bardstown never solved the issues with this unit. In 2009 after yet another call from BRown's, the heat strips come on when the temp is 40 degrees(this is not just the defrost cycle) and the unit runs non stop for 45-60 minutes before shutting off. Since the warranty is up in a month , I called another dealer to check out the problem and the compressor is dead and I found out the airhandler doesn't match the size of the unit and the wiring for the heat strips is in a mess and the compressor is getting ready to die. Evidently American Standard doesn't require their technicians to be factory trained So all I can say is a top of the line American Standard high efficiency heat pump is about to die as the 10 yr warranty expires in dec. 2009 Very unhappy frustrated home owner whoh has been taken to the cleaners . We paid $6500 in 2009 for this heat pump and 10 yrs later there are bids for Tranes, Lennox for only $2000 more

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Date created: 2009-07-24 Name: J.G.
Years owned: 1

Satisfaction Rating:
Review:
"THE WORST CHOICE EVER!!!!!!!!"
I had a York heat pump, which worked perfectly for the past 20 years. Electric bills were always low both in the summer and winter. However, I decided to upgrade to an American Standard, as the York unit was only a 12-seer unit. Just had the Heritage 15 Seer Unit installed a month and half ago, horrible!!! My electrical bill has gone up over $75.00, the air conditioning runs for 7 minutes, shuts off for 5 minutes, and then kicks back on for 7 minutes, all day long! There is nothing efficient with this unit. I went from an average of 1,200 Kilowatt-hours to over 2000 since this unit has been installed, and we've done nothing different in regards to the temp adjustments that we used with the York. The installer hasn't a clue, as does American Standard. This unit qualified for the $1,500 tax rebate, but that won't even begin to cover the increased cost of the operation of this unit by the time we file for our taxes in the spring of 2010! American Standard, how can you possibly lable this unit as efficient when it has almost doubled our kilowatt hours per month and kicked up our bill over $75.00!!!??? the worst choice we've ever made!

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Date created: 2009-07-09 Name: K. Peters
Years owned: 1

Satisfaction Rating:
Review:
"American Standard Htg and A/C 15 Seer Heat pump system... We love It !!"
I have a 1 yr old American Standard Heat pump system installed with and 95% eff furnace variable speed blower with a 15 seer heatpump and a American Standard comfort control. My home had cold spots and was up and down in temperature,humid, and high energy bills..... Now with the new American standard 15 seer sytem my home mantains a very comfortable temp and has solved all the cold spots and my bills have dropped by over 60%.....I love it and my Wife loves it........ I would recommend you see what American standard has to offer.The American Standard Dealer we used for the installation was professional , knowledgeable, and cleaned everything up...Again my wife was happy.....

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Date created: 2009-04-20 Name: AMERICAN STANDARD, INC.
Years owned: 5

Satisfaction Rating:
Review:
"greg h"
Purchased new inside and outside unit they suck and it is now broke after 5 years & the warenty don't cover anything like I was told.

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Date created: 2009-01-02 Name: J.Hughes
Location: Collinsville, Oklahoma
Years owned: 2

Satisfaction Rating:
Review:
"5 ton duel fuel heat pump"
I have contacted Terrell Heat who installed this unit and they won't call me back. We have at times a smell that comes out and smells like dirty socks. This smell happens when the heat is on the electric and not the propane This smell is something common from some information on the internet that I have found after I couldn't get any help from the installer. I Would not tell anybody to buy a heat pump.

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