Consumer Reviews of AMERICAN STANDARD heat pumps

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Date created: 2010-02-24 Name: J. Dow
Years owned: 3

Satisfaction Rating:
Review:
"Never buy another Trane / American Standard"
New house built in '07, 3 1/2 Ton American Standard Package Heat Pump installed. Good installation, good company. Very noisy unit, wakes you up when it starts. Now, the defrost has gone out and it's frozen solid, had the sensor replaced, worked for awhile, then started freezing up again. Scary thing is, when it freezes up, ice accumulates above the circuits and wiring inside the control box. When opened, ice was laying on the contactor and defrost control leaving water in with the electrical components.

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Date created: 2010-02-16 Name: J. Carlton
Years owned: 4

Satisfaction Rating:
Review:
"Should not fail this soon"
I bought the American Standard Heat pump in 2005. The condenser fan blade fell off two years ago. It is a noisy unit too. It has heated and cooled ok but just before the five year warranty ran out the outside coil leaked all the freon out through a pin hole in the line. Now, the dealer says that because the unit was manufactured during the previous year of the installation that Trane/American Standard will not honor the warranty! I will never purchase from either of these manufacturers again. Lesson learned.

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Date created: 2010-01-26 Name: S. Clark
Years owned: 3

Satisfaction Rating:
Review:
"Big Problems"
Eversince we brought this unit, we have had 4 service calls. Duncan Heating & AC responded to these calls under warranty. This last call drove our utility bill up (normal winter bill approx.$200.00) to 374.00, caused by a freon leak. A freon leak that the service man says will cost us 250.00 to fix. Is this unit old enough to warrant 4 service calls and a leak? This is a 13 Seer unit.

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Date created: 2010-01-26 Name: Jo Payne
Years owned: 1

Satisfaction Rating:
Review:
"american standard heat pump"
Not heating right. Supposed to be more efficient than my old Trane furnace which was a heat pump. Have it running from furnace, then the heat pump works when it gets warmer. Put an outside sensor on it. Said this was suppose to be better, but to me it is still cold at 70 degrees.

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Date created: 2010-01-13 Name: Annette

Satisfaction Rating:
Review:
"Home Owner"
We have a 3 ton and a 4 ton unit for our home on separate sides of the house. After 19 years in our home, we have now installed 2 inside air handler systems on each side and 4 condenser/compressor units each on the outside. The newest units for both sides of the house were purchased within the last 6 months and are American Standard. I was without any heat over New Year's and had this resolved last week. However, I am also like another reviewer wrote, very unhappy about the heat strips coming on at 40 degrees. My other brands did not do this since we live in a farming community - it gets about 15 degrees colder than in the city. My unit seems to constantly be on auxillary heat even if it is not 40 degrees. Had I known this fact, I would never have purchased this brand and if the matter does not clear up, I also will seek a lawyer, get my money back and go with another brand. So far we have had Ruud, Carrier and Goodman and now American Standard. I don't think any of them are worth the money you pay for them.

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Date created: 2009-12-31 Name: Frances Foster
Years owned: 6

Satisfaction Rating:
Review:
"The absolute worst!!"
This unit was the third heat pump installed in the now 30 year old house I have owned since it was built. This American Standard heat pump has been nothing but trouble, since about 6 months after it was installed. I'm not sure if I got a "lemon", but I am not happy and my contractor has never seemed willing to talk with me about this "junk" and I am going to replace this unit with something else. Buyer beware!

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Date created: 2009-12-30 Name: Debra Guerrieri
Location: Arizona
Years owned: 3

Satisfaction Rating:
Review:
"Stay clear of American Standard"
These units do not heat well and I live in Arizona. Compressor went out in 14 months. Every year something is wrong with it. I must turn my breaker on and off every couple of days to keep it heating. My installer can't figure out the problem and support at American Standard is worthless! I also know 2 other people with similar issues and had a different installer. Stay far far away from their products!

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Date created: 2009-12-29 Name: M Wheeler
Years owned: 7

Satisfaction Rating:
Review:
"junk"
Thank God for the 10 year warranty. The heating/AC company has been good about trying to fix this piece of junk but that is little condolence. The control boards have been replaced on the inside and outside units several times. The contact points have been replaced. The outside condenser unit has been replaced as has the thermostat. The outside condenser has frozen up 7-8 times. The reversing valves are noisy causing a howling sound when it goes into defrost. The guys with the heating company say they have less problems with American Standard but I don't see how. My unit has been nothing but problems.

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Date created: 2009-11-02 Name: Judy FRazier
Years owned: 10

Satisfaction Rating:
Review:
"American Standard heat pum[p"
Words can't express the frustration that I have had with this unit. It was a top of the line unit installed by a Bardstown Ky heating and air Co. - It has been nothing but trouble from day 1-- The heat stips were missing,and the ones there were not working , the drip pan for the aircondtioning was missing. It seems that American Standard technicians took months to discover a drip pan was missing. The Air handler didn't match size with the heat pump unit. It is a good thing for the 10 yr parts and labor b/c there was an issue every year . Brown Heating and Air in Bardstown never solved the issues with this unit. In 2009 after yet another call from BRown's, the heat strips come on when the temp is 40 degrees(this is not just the defrost cycle) and the unit runs non stop for 45-60 minutes before shutting off. Since the warranty is up in a month , I called another dealer to check out the problem and the compressor is dead and I found out the airhandler doesn't match the size of the unit and the wiring for the heat strips is in a mess and the compressor is getting ready to die. Evidently American Standard doesn't require their technicians to be factory trained So all I can say is a top of the line American Standard high efficiency heat pump is about to die as the 10 yr warranty expires in dec. 2009 Very unhappy frustrated home owner whoh has been taken to the cleaners . We paid $6500 in 2009 for this heat pump and 10 yrs later there are bids for Tranes, Lennox for only $2000 more

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Date created: 2009-07-24 Name: J.G.
Years owned: 1

Satisfaction Rating:
Review:
"THE WORST CHOICE EVER!!!!!!!!"
I had a York heat pump, which worked perfectly for the past 20 years. Electric bills were always low both in the summer and winter. However, I decided to upgrade to an American Standard, as the York unit was only a 12-seer unit. Just had the Heritage 15 Seer Unit installed a month and half ago, horrible!!! My electrical bill has gone up over $75.00, the air conditioning runs for 7 minutes, shuts off for 5 minutes, and then kicks back on for 7 minutes, all day long! There is nothing efficient with this unit. I went from an average of 1,200 Kilowatt-hours to over 2000 since this unit has been installed, and we've done nothing different in regards to the temp adjustments that we used with the York. The installer hasn't a clue, as does American Standard. This unit qualified for the $1,500 tax rebate, but that won't even begin to cover the increased cost of the operation of this unit by the time we file for our taxes in the spring of 2010! American Standard, how can you possibly lable this unit as efficient when it has almost doubled our kilowatt hours per month and kicked up our bill over $75.00!!!??? the worst choice we've ever made!

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