Consumer Reviews of AMERICAN STANDARD heat pumps

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Date created: 2010-12-02 Name: A Scwarting

Satisfaction Rating:
Review:
"do not buy buyer beware!!!"
PROBLEMS-PROBLEMS AND MORE PROBLEMS! Do your homework. I thought I did but I was soooo wrong. Wasted so much money on this piece of junk unit.

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Date created: 2010-11-20 Name: Ken Bates
Location: Holiday Island, AR

Satisfaction Rating:
Review:
"16 Seer Heat Pump"
Was sold this 16 Seer unit 3 years ago. The first year had to replace a rectifier in the staging circuit, the reversing valve, compressor, thermostat, fan control board and electronic filter control. There is a large opening in the outdoor unit where the lines go into it that allows rodents to get in and chew the wiring which they say is not covered by the original or extended warranty. It works OK as an AC but still is not as effective as the 20 year old Ruud heat pump unit that it replaced and is so noisy that it wakes you up sometimes when in high fan speed. Don't see how it ever was approved for use under the current regulations. I certainly would not recommend this unit to anyone.

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Date created: 2010-07-20 Name: Andrew Payne

Satisfaction Rating:
Review:
"Garbage"
Built our house in 2007 and the builder supplied and installed as part of the build I never paid any attention to the brand because I know nothing about heat pumps. Since installing, we have had 6 service calls. The first 2 were under the builder's warranty. Balancing issues and a capacitor. We have paid for 4 service calls in 2 years and replaced another capacitor, rewired part of the unit and replaced the compressor yesterday. And today, it stopped working again. The compressor was under warranty but it costs $720 including the refrigerant to swap it out and that was with the local as dealer. At this point, I wish they'd just replace the unit. I've spent over $1500 in two years repairing my "new" unit. Nowhere in the warranty does it say anything about replacing the whole unit but at some point they should.

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Date created: 2010-06-18 Name: W. Alwis
Years owned: 2

Satisfaction Rating:
Review:
" unreliable heat pump poor construction"
My unit is constantly breaking down. The limited warranty is indeed very limited. It just cover parts. The servicing cost is horrendous. This came installed in a new house we bought. The construction people must have got a good deal on this crappy item.

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Date created: 2010-05-29 Name: Gary Swihart
Years owned: 6

Satisfaction Rating:
Review:
"American Standard Heat Pump"
This product has been a problem right from the beginning. Today, Saturday of Memorial Day Weekend, the fan in the heat pump has quit running. Not a happy camper.

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Date created: 2010-05-19 Name: Donal & Jo Ann Grim
Years owned: 5

Satisfaction Rating:
Review:
"Grim"
Brand new home 5 years young - I need to replace my whole system 4900.00 Yeesh!

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Date created: 2010-03-12 Name: Kathy Biermann
Years owned: 2

Satisfaction Rating:
Review:
"dissatified customer"
I purchased this American Standard heat pump & furnace and my bills have been just as high as my old heat pump. I was told that this is rated just as good as Trane. However, my electric bills have not been any better than what I replaced. I have a thremastate that can be controlled, however the person that put this in doesn't know how to work it and I have tried and tried and tried. I need someone to walk me through how to set this thermostat so I can have cheap bills. My other heat pump was making horrible noise and my bills were getting higher and higher and I thought that this was the heat pump going bad but I really think that my old heat pump was just as good as this new piece of junk. I am not satisfied with the furnance nor heat pump and I spent a lot of money and the old one was only 10 years old. I would like for someone to contact me and tell me why this is not efficient like I was told.

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Date created: 2010-02-27 Name: James Harrison
Years owned: 2

Satisfaction Rating:
Review:
"Great quality, quiet, and saving me money"
We had to replace our heat pump system two years ago and it is the best thing we've ever done. We've lived in our house 10 years and this is the most comfortable we've ever been. Our electric bills are cheaper and the system is much quieter. Loyal American Standard customer for life.

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Date created: 2010-02-24 Name: J. Dow
Years owned: 3

Satisfaction Rating:
Review:
"Never buy another Trane / American Standard"
New house built in '07, 3 1/2 Ton American Standard Package Heat Pump installed. Good installation, good company. Very noisy unit, wakes you up when it starts. Now, the defrost has gone out and it's frozen solid, had the sensor replaced, worked for awhile, then started freezing up again. Scary thing is, when it freezes up, ice accumulates above the circuits and wiring inside the control box. When opened, ice was laying on the contactor and defrost control leaving water in with the electrical components.

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Date created: 2010-02-16 Name: J. Carlton
Years owned: 4

Satisfaction Rating:
Review:
"Should not fail this soon"
I bought the American Standard Heat pump in 2005. The condenser fan blade fell off two years ago. It is a noisy unit too. It has heated and cooled ok but just before the five year warranty ran out the outside coil leaked all the freon out through a pin hole in the line. Now, the dealer says that because the unit was manufactured during the previous year of the installation that Trane/American Standard will not honor the warranty! I will never purchase from either of these manufacturers again. Lesson learned.

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