Consumer Reviews of AMERICAN STANDARD heat pumps

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Date created: 2011-02-20 Name: John Murphy
Location: Collinsville IL

Satisfaction Rating:
Review:
"Heat pump review"
I just wanted to pass this a long to those of you who are cosidering a heat-pump. I just had Amer. Standard p/n 4A6B4042E1000AB and AccuClean air filtration system installed on 1-27-11 by a GREAT contractor Guaranteed Comfort and Energy, Inc here in Collinsville IL. I must say at this time I am very pleased with the system and how it works. Our home has even heating now with no cold spots like it had with forced air. The key that I found was to pick a good contractor who explains the whole system and how it works and is sized to your home. I spoke to 10 different contractors and then went on line to educated myself on different systems. All of them except one gave my the typical answers, but Mr Flemming Pres. of Guaranteed offer up answers that I didn't even think about until he brought them up. I was impressed. The Amer. Standard brand looks great and is funtioning well .... time will tell. Hope this help those who are considering Amer, Standard ....I'm HAPPY.

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Date created: 2010-12-19 Name: rkt
Location: Arlington, Va

Satisfaction Rating:
Review:
"ss"
So far very satisfied. I put two 2ton heat pumps into my 3000 sq ft house 18 months ago. So far no issues at all.

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Date created: 2010-11-17 Name: Ray Stinnett
Location: De Queen, AR

Satisfaction Rating:
Review:
"INSTALLING DEALER MAKES ALL THE DIFFERANCE"
I read all these reviews about how displeased some people are and almost all are dealer/installer problems. PEOPLE, CHECK OUT THE BACKGROUND ON ANY DEALER YOU ARE CONSIDERING USING. That will make all the differance in the world. Not just with TRANE/AMERICAN STANDARD either. They are definetly the best equipment built, but it all comes down to installation. Also, don't pay super high labor costs. Check around for price and quality. We habe been selling GE since 1970, TRANE since 1982, and AMERICAN STANDARD since 2007. We also carry cheaper units as well but they are nowhere near the same quality. Ray Stinnett

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Date created: 2010-10-16 Name: a smith

Satisfaction Rating:
Review:
"Don't be fooled by your local contractors"
I have a american standard unit My company install. We are not a member of the bbb, nate certified or on american standard website. Why? Because each one of those services will cost you as a customer about $300-$400 everytime a tech comes to your home. Nate certified is a joke, I have been all the nate classes from a company I work for before going on my own, it is a money scam that is pass on to the customer. The bbb is where for enough money the companies can buy there grade. But make sure your contractor is size the correct duct work and unit, you can not put a 5 ton unit in a space that is for a 3 ton, if you have lost a compressor, that is why.

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Date created: 2010-10-14 Name: K. Marolla
Location: Richmond, VA

Satisfaction Rating:
Review:
"Solid Machines"
I have two 16 SEER American Standard heat pumps in my house. I had the contractor take out a two year old Carrier heat pump that was doing both floors. We put a new heat pump on each level. Even though we took out a 4 ton Carrier, and put in 5 tons of 16 SEER American Standard heat pumps, my electric bill went down about 30%. I have had these units now for 3 yrs, and other than my service contract visits for cleaning, there have been no problems. My 10 yr parts and labor warranty is a nice comfort though.

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Date created: 2010-07-09 Name: Pete Claggett
Years owned: 1

Satisfaction Rating:
Review:
"Heritage 20 heat pump"
This thing is quite and a great energy saver. Definitely the best.

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Date created: 2010-06-01 Name: 3 Iggys
Years owned: 3

Satisfaction Rating:
Review:
"Pleased"
I've been pleased with our heat pump we purchased 3 years ago. Our energy bills are somewhat smaller but without the rising cost of energy. I could have probably seen a bigger difference in annual heating and cooling costs. I rely on Benchmark A/C to install the unit and keep it functioning properly year after year with an annual checkup.

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Date created: 2010-04-26 Name: Sharon Allen

Satisfaction Rating:
Review:
"American Standard Dealer and Trane Owner"
Yes to answer the question from Teresa. We have installed the Accuclean and it is awesome. The customer we installed it for loves it and the American Standard. And to the rest of you people, you have to get a certified, bonded, responsible person to install this system and then you will have quality work and not have to worry about minor problems. Good luck!

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Date created: 2010-03-25 Name: D. Atkinson
Years owned: 7

Satisfaction Rating:
Review:
"Select Service LLC"
After reading these reviews, I have to comment. I sell and install American Standard equipment for a living. We have found the products to be very reliable and efficient. You, as a consumer need to ask your contractor some pointed questions before you hand over any money! Are your technicians nate certified? Will you be doing a computer load calculation on my home to properly size the unit? Ask for them to show you the load calculation! Ask about their install practices. Do you purge wit nitrogen before brazing? Do you use a vacuum pump? Do you use or know what a micron gauge is? Are they listed on the Amer Std website? Are they listed on the web site as a "customer care dealer"? Are they members of the BBB? Don't shop for the lowest price and assume it is being installed properly. It is cheaper for a reason! They have hired cheap, trained help who want to get the job slammed into place so they can go home. Don't buy into it. Regards, Dana Atkinson, Owner and Manager. Select Service LLC

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Date created: 2010-02-03 Name: Mike
Years owned: 1

Satisfaction Rating:
Review:
"American Standard 16SEER Heat pump"
American Standard Heritage 16seer 3ton heat pump, 95% 2stage variable speed gas furnace backup. Excellent system, pretty quiet and efficient. Replaced a 4 year old noisy York system. An HVAC system is only as good as the installation. A good system installed poorly results in poor performance!!! Get referrals!!! I would recommend American Standard to anyone. FYI American Standard and Trane are the same company.

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