Consumer Reviews of AMERICAN STANDARD heat pumps

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Date created: 2013-05-21 Name: R Wilson
Location: Fayetteville, Arkansas

Satisfaction Rating:

Review:
"I Purchased this Complete 2 Ton Replacement System"
I purchased this complete 2 ton replacement system in January 2008. During the first year I had to replace the thermostat. In January 2012, I had to have the air handler repaired. Now about 5 months after the warranty has expired on the outside unit, the fan motor has gone out and damaged the compressor and this unit must be replaced. This system has been very unsatisfactory and I am replacing the entire system with another brand. I would not recommend this unit.

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Date created: 2013-03-06 Name: S. Murphy
Location: San Antonio, TX

Satisfaction Rating:
Review:
"Heat pump 18 seer a/c & heater"
Purchased one in 2007. Another in 2011. The warranty dropped from 10 years to 1/5. My newest unit has a freon leak 2 years and some months after installation. Because the manufacturer is strict honoring warranty work with the installer (if ae disagrees that a replaced part was damaged they won't pay the installer), expect multiple expensive tests done by the installer before they will replace parts under warranty. Even after the tests, the installer may not know for sure what the problem is. I purchased the product even though it tends to be more expensive because I assumed the maker would stand behind the product. Not anymore! Save your money. Go with another brand. Don't walk. run!!

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Date created: 2013-02-01 Name: Diana Edwards
Location: Climax, NC

Satisfaction Rating:
Review:
"21 year old"
Today the American Standard heat pump with Trane compressor is being replaced after 21 years. Yes, you read that correctly, 21 years. I cannot complain really. I will take my chances again and again after that type of service from an excellent producer!

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Date created: 2012-12-20 Name: W. West
Location: Winston Salem, NC

Satisfaction Rating:
Review:
"Heritage 16"
I can empathize with V. Orlando from wv for I too have had a poblematic A.S./Trane unit that when purchased was considered "one of the best". It is a Heritage 16 seer purchased in 06/2005. The indoor coil was warrantied for 5 years and needed replacing by 05/2010, just prior to warranty expiration. The labor/refrigerant cost to replace was $753.00. Now two years later 11/2010 I am told I need to replace the inside coil yet again, however the cost this time will be in excess of $2100.00 as American Standard/Trane only warranties the replacement coil for 12 months. This will be the third indoor coil in this unit in 7 years. A.S/Trane's response. "We can do nothing to help you". I am not through dealing with them, and they have gone stone- cold silent. If you are looking for a good heat pump I implore you , do not install American Standard. Quality is poor and the company will not stand behind their products.

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Date created: 2012-08-07 Name: V. Orlando
Location: Martinsburg, WV

Satisfaction Rating:
Review:
"Expansion Valve ?!?"
We had an American Standard Heritage 13 heat pump installed about 3 1/2 years ago. It replaced a one ton unit for our small home. They installed a much larger 16 seer unit and there was little difference in our comfort, but 'hey' our original unit served us since 1994 and all things go bad and need replaced. We were satisfied to put the $4,200 on our home equity line of credit for the newer unit. 2 weeks ago it wasn't cooling as well so we called the installer, Johnson & Johnson Heating and Air Conditioning from Martinsburg wv. He determined it was a bad expansion valve, and the parts were still covered under warranty. The part was $360 but was conveniently offset with the cost of refrigerant leaving me with a whopping bill almost $650. what a rip off. a 3 1/2 year old unit has a valve go bad and we have to pay a bill like this. They should cover the cost of the refrigerant also because thier faulty valve caused it to leak out. I'm terrified to think of what's down the line for this new bigger unit! The repairman said these expansion valves go bad all the time as if $650 is an expected cost of ownership. I said next time I'll get a trane and he told me they were the same thing. I don't know who I can trust.

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Date created: 2012-04-25 Name: C. RAHMAN
Location: princeton indiana
Years owned: 7

Satisfaction Rating:
Review:
"DO NOT BUY AMERICAN STANDARD HEAT PUMP"
I bought a new american standard 18 seer heat pump in 2005 after 2 years the compressors locked up parts only covered cost $600 to fix. I thought it might be a fluke but now the compressors have gone out again $661.40 bill again not to mention the extra heating bill for when it was not working in the winter just running on emergency heat. do not waist your time trying to reach someone at american standard if you do get ahold of them they just say it's not thier problem and hang up on you. P.O.s company P.O.S. product I am telling everyone I meet do not mess with american standard!

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Date created: 2012-04-16 Name: Brian MacIlroy
Location: Pinellas Park, FL
Years owned: 3

Satisfaction Rating:
Review:
"Works fine after adjusted correctly"
This was a replacement unit and for the most part we have been quite happy with te unit itself. We were over sold on size but after having the 3rd company here it dehumidifies as it should. It always cooled well and lowered the electric bill by roughly $100 a month. 1100 sq ft and a one ton would have been enough but the installer put a 1.5 ton and left the blower on the stand setting. The blower was reset to the lowest speed thus giving the unit a longer run time and in the prosess removing much more humidity. Three years and zero problems once the unit was set correctly and at least a saving of $100 a month from April thur Sept the hot season in central Florida.

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Date created: 2012-01-04 Name: Charles Steiner
Location: Sarasota Florida
Years owned: 1

Satisfaction Rating:
Review:
"OUTSTANDING HEAT PUMP"
I have lived in this old house for 36 years and this American Standard Heat Pump is my 4th system. Prior unit was 11 year old Rheem cooling with electric strip heat and heat recovery ecu for hot water. This unit cools and heats better than all previous systems. Fan pushes air to far bedroom to provide greatly improved cooling & heat. Cabinet quality & design very good. 12 month efficiency improvement is 24% fewer kwh using a ge hybrid (heat pump) water heater instead of the old conventional heat coil/ECU water heater. Completely reliable during first year of use. ac/dc Discount Cool outstanding contractor who provided professional installation and repair of existing duct work at reasonable price. My first heat pump experience is very positive and I got Trane quality at American Standard price.

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Date created: 2011-12-10 Name: Ken Pangborn
Location: New Port Richey, FL
Years owned: 1

Satisfaction Rating:
Review:
"Great Value"
We have only had our unit about 6 months. We just can't believe how much money it is saving us. We have the thermostat set 4 degrees higher - and the bill was cut by two thirds. The house is more comfortable than it was on the old system set 4 degrees cooler in Florida's summer. Every room in the house is now pleasant and so far the system works perfectly. Best decision I ever made. I'd recommend American Standard to anyone with a good ac contractor.

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Date created: 2011-09-24 Name: Zamboni Dave
Location: Gig Harbor WA
Years owned: 8

Satisfaction Rating:
Review:
"Love it"
We have had zero issues with our American Standard heat pump or air handler. The company who installed the system is the best. As with any system, the folks who install the system are critical to success. Our neighbors went with a different company same unit. They have had several installation issues over the past few years.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.