Consumer Reviews of American Standard heat pumps
Read more about American Standard heat pumps
Reviews by Series
- Heritage 16 (4A6H6) (5 reviews)
Date created: 2014-01-16
Name: B Gansemer
Location: Gravois Mills, Mo. 65037
"Stay away from American Standard Heat Pumps"
My American Standard 20 seer heat pump is 2.5 years old. Purchased in July of 2011. My heating and cooling service contractor (Comfort Zone) in Sunrise Beach, Mo. Recommended this unit as one of the best on the market. I had the heat pump and air handler installed at the same time at a cost of just over $9000. In December 2013 my electric bill jumped from $120 to $290 with no noticeable change in the average outdoor temp. Shortly there after the heat pump quit and I had to switch to emergency heat in order to heat my house. When the service tech arrived he found that the unit was low on freon. As he had no equipment on his truck he had to come back another day to find the leak. The leak was located in the a coil and another was ordered as the coil was still under warranty. I was told that American Standard had cut down on the quantity of copper used to manufacture the coil and this was a known problem since 3 years prior. I was sold a heat pump with know defects and was never notified of the problem. The a coils are now aluminum as a result of the problems. My service person just left me with a bill for $615 for installation charges. My advice to anyone who reads this in stay away from American Standard and Trane as they are both the same units. The only difference is the label on the equipment
Date created: 2013-12-31
Name: T & T
Location: NE Tenn
"Very Expensive Mistake"
Aparently we have been mis-led on the quality of American Standard. Only had it a few months so far and the service tech comes on a regular basis. Obviously we bought a piece of crap.
Date created: 2013-12-23
Name: Tom Frank
Location: Downingtown, PA
5 years ago, I did my research and picked out an American Standard Heritage 16 heat pump to replace the Trane system that came with the house. All of the reviews seemed great. After 5 years, I finally threw in the towel on my American Standard system. We have a two system house, 1 that serves the second floor (heat pump) and 1 that serves the first floor (air conditioner with gas furnace). After the first year the compressor really started sounding noisy, so I called the contractor back. He agreed, but couldn't find anything wrong with it but said if the problem persisted I should consider changing the compressor...it's "under warranty." After weeks of the system waking up my son in the middle of the night, I told him to change out the compressor. After they changed out the compressor I was handed a bill for $1700! I said, "I thought you said this was under warranty?" He said, "It is, this is for the labor." I am clearly in the wrong business. We agreed to a lesser amount after much debate. Even after the compressor change-out the unit had very annoying sounds when it ran. After five years and a few other service issues, I couldn't take it anymore and replaced it and my other system with new Luxaire systems which we have been very happy with. I decided to do more research on the contractor this time and not worry too much about the brand.
Date created: 2013-12-04
Name: R Spaulding
Location: Phoenix, Ariaona
"Piece of Junk Heat Pump"
In need of a heating and cooling unit. I called my service person and he came to my house and installed an American Standard 4-ton unit. From day one, the unit's compressor has a terrible rumble to it. Reason I know it is compressor is when compressor shuts down and condenser fan runs to equalize pressure. I don't know if the blower is running as the blower is so quiet. I was told that Trane is having serious problems with this particular unit with the compressor being noisy and having to replace the compressor. I think Ingersoll Rand/Trane/American Standard had better get their act together as their units are a piece of junk and I am stuck with it.
Date created: 2013-11-19
Name: Jim Patterson
Location: southampton, ma
The AccuLink system and its factory backing is one of the biggest nightmares I have encountered in my 25 years of HVAC contracting business. We specialize in the high-end, complex type of control system and have used similar systems (Carrier Infinity) for over a decade and very successfully. A recent client wanted the AccuLink system from American Standard and it has been a disaster. Let me first say that the factory support (locally - the tech guys in Texas were great) at the local levels does not exist. No training, complete lack of experience, rep never returns calls. The installation itself was plagued with product failures. The AM8 air handlers required board upgrades, the heat pump board failed after a week, two zone damper motors failed within 1 month, and one of the platinum series thermostats failed after 4 months. On top of this, I returned for at least 6 software upgrades/reloads to repair some of the zoning problems. As a contractor, I've eaten close to $3800 in lost labor revenue and received zero assistance from the manufacturer and they are also unwilling to compensate the homeowner for their aggravation.
Date created: 2013-11-04
"American Standard Bought Out"
Trane and American Standard used to be the best, but a few years ago they were bought out. Now they are junk. Had to replace the air handler just after the warranty ran out at a cost of over $3000. I would not buy either of these brands.
Date created: 2013-10-01
Location: warsaw, va
We purchased the Heritage 15 based on the VAR SPD fan and quietness of the unit in 2010. Every season, the tech has had to come make the unit work. They keep bypassing the board. We have spent a lot of money on this unit and of course, we are now having to pay for the labor. Now, instead of the VAR SPD fan, they installed a conventional blower. This is not what we paid for. So the owner is now telling me that he will discuss what's wrong and tell me the cost to fix it. Really? Very dissatisfied with the unit and the company.
Date created: 2013-07-12
Name: S Storms
Location: tempe, AZ
"Don't Buy American Standard It's Not American"
8 years old and it's gone through 3 inside fan motors and one condenser fan motor at $1100 each. I could have bought a new unit for that.
Date created: 2013-05-30
Name: T. Fortuna
Location: West Virginia
My brother-in-law, I should stop here. He was an American Standard seller/installer so he recommended the Heritage 14 heat pump. I got to say, when it works, it works. We've owned it now for 7 years and have had constant repairs on it after the 2nd year. It usually happens in the cooling mode. I got a box of used capacitors, 2 delay relays, plus a replacement compressor that was under warranty that cost me another $800 for shipping/installation, dozens of burnt 30 amp fuses and one fan motor. This year we put a hard start kit on it and it worked for 1 hr 27 minutes before the fuses blew again. If your someone that stands behind this product, make sure you stand way back. Shop for something besides Trane and A.S.
Date created: 2013-05-21
Name: R Wilson
Location: Fayetteville, Arkansas
"I Purchased this Complete 2 Ton Replacement System"
I purchased this complete 2 ton replacement system in January 2008. During the first year I had to replace the thermostat. In January 2012, I had to have the air handler repaired. Now about 5 months after the warranty has expired on the outside unit, the fan motor has gone out and damaged the compressor and this unit must be replaced. This system has been very unsatisfactory and I am replacing the entire system with another brand. I would not recommend this unit.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.