Consumer Reviews of AMANA heat pumps

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Date created: 2013-02-01 Name: R. Dayvault
Location: Concord,NC

Satisfaction Rating:
Review:
"It has finally died!"
I purchased the product 7/12/90. It has run every year with minimal maintenance but yearly check-ups as advised and has never let me down till now 23 years later. I wish everything I had bought lasted that long. I am currently looking and will probably buy another Amana/Goodman unit unless hell freezes over. If you don't like the equipment, there is no one to blame but yourself for picking a crappy installer. All the guts are made the same little Chinese lady in Taiwan, get over it. Call her and complain and she doesn't care either.

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Date created: 2012-08-04 Name: Melinda Semer
Location: Denver,NC

Satisfaction Rating:
Review:
"Laughing all the way to the Bank..."
We purchased our Amana system from One Hour heating and Air of Charlotte, nc in Jan 2012. Through our Energy United website we have tracked our Savings. When they stated that this Heatpump ser 16 would save between 25-40% they were not kidding. We are in the Hottest heat of the summer in nc, and this unit is savings us money every day in kw used. The house is cooler, the temp is more even, even the bonus room is cool. It depends on whom you get to install these units. If they know what they are doing...than the Unit will preform correctly... We are very satisfied...We got a great deal, off season Manufacturers special sale. kw used last year in July was 1950 and the house had cool and hot spots, this year for the same time period 1300 kw and the large open concept living room, kitchen, dining room is cool, and comfortable. We have it set at 79 during the day and 78 at night...If a system is old and out dated, and using up energy...and has old FREON>>>get rid of it..bit the bullet and install during the off season for the best pricing..comfort is worth it..

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Date created: 2012-07-22 Name: Warren Wright
Location: Lakeland FL

Satisfaction Rating:
Review:
"I LOVE MY AMANA!!!"
Our Heil heat pump went out after 19 years, the last few years being expensive. Our replacement decision was based on two things, Contractor history/reputation, and value. We chose our contractor based on prior service, and reputation. They answer the phone in person, and show up same day, and are one of our largest and best known local contractors. We chose the amana aszc 16 which, feature wise, is their top of the line (they do offer the same features in an 18 Seer). We were able to get amana's top of the line for less than some other brands "middle of the road" units. We now have a variable speed air handler (rated 100% efficient by the epa!), coupled with a Copeland dual scroll compressor in the new heat pump. If the compressor ever fails, amana will replace the entire heat pump. all other parts are covered by a ten year warranty (it says so on the warranty itself). We paid a few dollars more to include a ten year labor warranty. The only requirement is a once a year service call for $85 (the first year is free). The heat pump itself has a higher than advertised hspf rating of 9.8. Our house feels better than it ever has. We can control the indoor temperature and humidity independently, which, here in Florida, is important. We can digitally view the indoor temperature, the outdoor temperature, and the indoor humidity level right on our thermostat. The unit is quiet, and we are comfortable. So, from amana, we got the best warranty in the business, top of the line features, and installation and service from one of our most reputable local contractors, for a price below some competitors lesser units. I couldn't be more pleased.

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Date created: 2012-04-20 Name: Dave
Location: Titusville, Fl
Years owned: 20

Satisfaction Rating:
Review:
"Reality Check"
Let's clear the air here first - Yes, I sell Amana products. I also sell Trane, Rheem, Maytag, as well as others. All of these companies make decent equipment, some designs better than others. All of these companies purchase many of their components from the same suppliers such as Copeland compressors, Emerson or ge (now Genteq) motors, electrical components such as contractors, relays, and capacitors from foreign companies. Many of the unfavorable reviews for any of these products are NOT a result of the manufacturer. Most of the problems are related to the installation of the equipment. If you have part of your house that does not cool well, it's not the equipment, it's the installation and/or final balancing. Compressors and metering devices (pistons/txv's) can be damaged if the installers do not purge the lines with nitrogen when soldering. Poor cooling because of a clogged piston/txv or a compressor prematurely failing due to debris entering it is again, not the manufacturer's fault. Poor cooling because hot air is being pulled into the return from unsealed platforms or ducting- not the equipment manufacturer. I read a lot of reviews that start out with, "we bought this equipment/house 5 years ago and have nothing but problems", etc. How many times did you have any preventative maintenance done on your system in those 5 years? Was it a REAL preventative maintenance check up or a $29.95 special? Many problems can be spotted before an actual failure happens during a preventative maintenance visit. Would you drive your car for 5 years and never check the oil, brakes, or tires and be surprised when something happens? All of these manufacturers have decent warranties, again some better than others. Many of the horror stories about warranty problems are the result of poor actions of the service companies, not the manufacturers. NONE of my customers have ever been without air for more than a day or so due to "waiting for parts". A reputable company will have enough experience to find a work around to at least temporarily keep you running with a loaner motor/capacitor/whatever until the warranty part comes in. We have had instances when a specific condenser motor was on back ordered, we've gone as far as ordering a complete condenser, pulling that motor out and installing it in our customer's unit, and when the warranty motor showed up, installed it back into the new condenser and sending the whole thing back to the supplier. It's called customer service folks. Do the manufacturer's have issues with some of their equipment from time to time? Absolutely. Any of them could have a rash of failures due to parts supplied to them or their own manufacturing flaws. How well these issues are handled at the customer level is a direct reflection of your servicing company. Hopefully you'll get the idea that I'm not some hack "Chuck in a truck" one man Bubba's A/C and Heat company. I actually have over 20 years experience in residential and commercial HVAC. I can get ANY equipment at dealer cost. Anyone wonder what I put in my own home when it came time to replace my system????? Amana 18 SEER heat pump. Best performance and warranty for the money - Period. Remember, I do this for a living.

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Date created: 2011-12-27 Name: Troy R
Location: East Tennessee
Years owned: 3

Satisfaction Rating:
Review:
"Select an installer, not a brand name"
I have two of these units, a two ton and a three ton. Both are souped up to 15 seer. The three ton has performed very well. The two ton failed the first winter and started sounding like an air compressor, something about the defrost cycle. After two service attempts, the installer replaced the entire outdoor unit. Last spring, the same unit began to operate on aux heat and I expected that it was low on freon. When cooling season began, I confirmed that it wasn't working and called the installer. A small copper tube in the indoor unit had failed and they replaced the inside coil. After talking to others about their heat pump problems, I wisely decided to purchase the 10 year extended warranty on both units so my costs have been virtually nothing. Service has been impeccable. I was advised to select a good installer, not a brand name unit, and that really has paid off. Reading these reviews, Amana is no worse than the other brands, and based on the reviews, I would probably choose Amana again if the installer was highly regarded. These are high tech devices and just don't operate like those old 70's models anymore. They operate in temperatures well below freezing, have multiple stages and perform pretty well. Obviously, if you have natural gas available, you would shut these units down around 40 degrees, use aux gas heat and avoid these noisy defrost cycles. I don't know if the defrost cycle of these Amana units is noisier than other brands but in its normal cycle it sounds about normal for outside units. Unbalanced heating or cooling, high or low air velocities and various other problems mentioned in these reviews are caused by poor installations, not by the brand of the unit. Select a top rated installer from Angie's list or based on customer reviews, buy the extended warranty, and don't worry about the brand. The absolute best unit will perform poorly if installed badly. One other bit of advice. In marginal cooling zones with high humidity periods like E Tennessee, don't get hyped about high SEER ratings. You need longer run times to get the moisture out.

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Date created: 2011-10-30 Name: T. Mac
Location: oven, AZ

Satisfaction Rating:
Review:
"18 SEER review"
I just had a complete split system Amana ASZC180601 5 ton, 2 speed 18 seer communicating heat pump installed. With their large electrostatic air cleaner and the large uv sterilizing lamp. Bought the complete system (minus uv lamp) off E-bay, brand new shipped to my door for just over $5300. The uv lamp was an additional $500. I shopped around for a custom installer. A good one that was familiar with this system. Installation, setup and ductwork mods were an additional $3175. This is where 99% of people screw up. Take the time to find the right installer. And listen to him when he tells you that something isn't right (like the ductwork in my case). The right installer is rarely the cheapest installer. But this is definitely one service where you get what you pay for, and the last place you want to be penny wise and dollar foolish. I live in Arizona. Enough said about that. This is the third HVAC setup I have had on my home over the 28 years I've lived in it. I could not be happier. You can't hear it run at all, the outdoor compressor is very quiet and the north side of the house its covering has never been cooled so well. I have a second heat pump on the south side of my home, and I will be replacing it with the exact same Amana setup early next year.

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Date created: 2011-08-24 Name: Ricky Martin
Location: Richardson, TX
Years owned: 5

Satisfaction Rating:
Review:
"Best Energy Saver Ever"
After five years of owning this system it took one special person from my installer to correct one minor wiring problem that was driving my electric bills through the roof after it was installed. One pair of wires inside the air handler was not taped causing it to arch thus causing the emergency heat to kick on randomly. After he resolved this I am now seeing my energy savings and a really cold home here in this Texas heat wave. Thanks to "Ted at one hour a/c" he fixed what the original installers could not!

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Date created: 2011-08-18 Name: Jay Greenspan
Location: Tacoma, WA.
Years owned: 1

Satisfaction Rating:
Review:
"Love it"
Cut our energy bill by 2/3rds. Love how quiet it is compared to our old carrier.

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Date created: 2011-03-28 Location: Miami, FL

Satisfaction Rating:
Review:
"A Good Heat Pump Can Be a Worthy Investment"
In the five years that I switched to a Amana Digismart heat pump, I have no regreted the money spent on this fine prouct that would ideally fit the budget of any homeowner who wants only the best for his home and would like to reduce his or hers utility bills. Since the installation of this new unit I have lost track of the savings I've made and the savings only continue to find their way into my wallet. Their is nothing really to say negative about this fine product and as far as replacement or repair goes. Nothing has been done to service the unit or rather repair it. If I had to I would deffinetly purchase the same brand again because of the great qualities associated with it. In short, this product would deffinetly get my recommendation if I were to recommend it to a friend and since my success with this unit several of my close friends have installed the same product and have had only good things to say.

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Date created: 2011-02-19 Name: TMAC
Location: Tennessee

Satisfaction Rating:
Review:
"LOVE IT !"
Replaced my 20 year old RUDD unit with a NEW 15 SEER, 2.5 Ton Combination Heat Pump/AC System and I LOVE IT! ~~~ Quite, Efficient, and now smiling at my monthly electic bill !

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.