Consumer Reviews of AMANA heat pumps

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Date created: 2012-10-24 Name: B. burk
Location: Cumming. Ga.

Satisfaction Rating:
Review:
"Low Quality"
Unit is only two years old and the coil is leaking and needs to be replaced. Been quoted $400.00 just for labor to replace. Probably 100.00 more for freon.

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Date created: 2012-01-12 Name: Scruffdawg
Location: Cookeville, Tn
Years owned: 4

Satisfaction Rating:
Review:
"First Time Buyer"
We have had the unit four years now. It is a little loud in the defrosting stage. I would think that normal though. The whole thing is air movement. So make sure to get a good installer that understands the dynamics of the heat pump. One more thing. Make sure you have the proper amount of insulation for your climate.

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Date created: 2011-01-17 Name: J. Ondrejko
Location: Oak Hill, VA

Satisfaction Rating:
Review:
"Manufacturing Operational Problems"
Purchased 18 seer Amana heat pump in Sept. 2010. 1st problem was a wireless Honeywell thermostat that was bad. 2nd problem is the air noise from the air handler thruout the ductwork. Air handler moves a lot of air at high velocity. 3rd problem was the defrost system when heating season arrived. Unit frosted up and wouldn't defrost. My next door neighbor also had a new Amana installed and had identical defrost problem. Unit was fixed by replacing defrost electronic board and defrost sensor. Unit ran fine for several weeks and has again frosted up. heat pump now neither heats or cools and appears to be out of refrigerant. Installer is coming tomorrow to try and fix.

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Date created: 2011-01-10 Name: S. R.
Location: Newtown, PA

Satisfaction Rating:
Review:
"Keep Looking"
In reply to a previous post, I have the same issue (almost). Bought a house 2 months ago with a new Amana Heat Pump / Indoor unit installed in Dec. of 2009. November electric bill come and I almost fell off the chair. After 3 different HVAC guys with varying opinions on what's wrong, found out that refrigerant has leaked due to a defective evaporator coil (common issue with this unit). So even though the compressor was running, heat was basically generated by the indoor strip heater. If your thermostat displays Aux Heat, heat is generated by the strip heater. When the compressor is running, the large diameter copper tube going into your home should be hot. If its warm, then you likely have the same issue - little or no refrigerant in the system. The fan on your heat pump may be working but its not an indication that the heat pump is functioning properly.

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Date created: 2010-05-28 Name: E. Tunby
Years owned: 9

Satisfaction Rating:
Review:
"Amana Heat Pump"
Although this Amana Heat Pump has been reliable, it is very noisy. It is outside our bedroom and although it is about 8 feet away from the window the noise carries right into the bedroom. It is especially objectionable during the winter in the heat mode. I have had to wear ear plugs at night simply because of the noise from this unit. I have finally had enough and am going to replace it. Be sure and ask about noise levels before you buy.

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Date created: 2009-07-23 Name: warranty admin
Location: FL

Satisfaction Rating:
Review:
"Warranty Administrator HVAC"
As the warranty administrator for an hvac contractor in fl, I have been fililng claims for more than 20 years. I will say that Amana is near the top for "Most Claims Filed." They stand by their warranties. But, most times parts that fail are not available locally and that leaves the customer without cooling until it comes in. There are too many seniors in our customer base that cannot be without ac in fl in summer. They are not nearly dependable as the other brands we sell & service. I would not install one for any of my friends or family.

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Date created: 2009-02-26 Name: RJ Smith
Location: Edgewater, MD
Years owned: 1

Satisfaction Rating:
Review:
"18 seers of trouble"
This could be long in blather. I had my Amana 18 seer condensor unit model asz 180361a serial #0802048763, and Amana evaporator model aepf 303616 serial #0801652202 installed March 20, 2008. It is now Feb 26, 2009 and I am on my #3 condensor unit which was installed 2/2/09. The first two units had a problem with the condensor fan not revolving while in the heat or cool cycle for hours at a time. It was also loud enough to hear at night from a distance of 100 yards. When changing from heat cycle to defrost cycle the compressor would grind or hum for 20 seconds (like a telephone pole transformer sounds) which one could hear from more than the normal 100 yards distance. The Amana representative came to my home (Jan 09) and confirmed that I needed a new condensor unit (condensor unit #3, Amana model asz 180361, serial #0810209037) as due to the inoperative condensor fan not revolving in either heat or cool operation. ***note: he told me that "Amana had over 100,000 units built with a bad circut board or computer "in the fan motor". He ordered a new condensor unit from the factory as to get the most recent and up to date unit which has this problem corrected. The condensor fan problem has been corrected but I still have the loud hum when cycling from heat to defrost (it now only lasts for 16 seconds). I just got off the phone with Amana regarding the loud humming noise and the tech department suggested (he said the "only" thing that would cause the hum) that my unit was over charged. I've had this hum on all three condensor units. The system from day one has heated and cooled with good results. The compressor ran for months (Feb to Sept on the # 1 condensor unit) without the condensor fan turning and did not burn the compressor up. That says a lot for the compressor! Amana gets an "a" as to their warranty. The hvac service which is ach Mechanical in Owings Mills gets an a+ for all the service calls they have accomodated me. This could be an excellent product if they ever get the bugs fixed. note: Folks, check your serial number. You might have a unit with a bad condensor fan computer/circut board which would be a defect on Amana's behalf. It has been aggravating and continues to be so. Just hope they get this thing running properly.

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Date created: 2008-08-16 Name: Bryan Fullerton
Location: Vancouver, WA
Years owned: 5

Satisfaction Rating:
Review:
"Amana is supposed to be good?"
I run a preschool out of my home so I need a heat pump that works when its 101 degrees outside. I replaced our huge old Lennox that worked fine for 10 years with a same tonnage but smaller Amana. This Amana didn’t work well from the start. Finally figured out the expansion valve was bad. I had the local one hour heating shop the recommended and installed the unit replace the old valve and it finally has worked like its supposed to for about 1 year. Now it looks like the pump/motor is seized up. I can’t wait to see what this will cost. Oh and it did have a bad circuit board replaced as well.

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