Consumer Reviews of AMANA heat pumps

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Date created: 2013-06-07 Name: Yvonne Looney
Location: Knoxville, TN

Satisfaction Rating:
Review:
"Retired"
Stay away from this brand, we had an Amana heat pump installed in 2012. Worked great first year, then compressor went out. The unit is not yet paid in full and has cost us $1000.00 out of pocket because apparently nothing is covered under warranty. They have you over a barrel either you let them fix it and pay and hope you get your money back or not let them fix it and suffer, either way you suffer the consequences. Stay away from Amana.

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Date created: 2013-05-24 Name: Angelo Cannata
Location: Blairsville Ga 30512

Satisfaction Rating:
Review:
"Air Handler Drip Pan"
S/n0811044505/mdlAEPf426016: installed 8/09 and now this is the 4th year in a row that the aluminum drip pan needs to be replaced! The current one is on warranty but every year its a labor cost and a complete nuisance and inconvenience! I am a retired Energy Management Specialist and a certified A/C duct repair inspector as well, 20 years in certifying A/C rebates for a Florida Power Company. Now I'm like the shoe repair guy with holes in his shoes! This is complete nonsense. I had a Trane 16 Seer when they were first made and it lasted 14 years with no problems whatsoever. I chose Amana since the warranty on the compressor seemed very reasonable. I called customer service to complain and was not even allowed to talk to a tech support person. Really? If this happens next year I'll replace this system with a Trane unit again. I'm not looking to paying over $100.00 for continued replacement of this failing part (drop pan). I cannot in good faith recommend Amana to those now building on our street. I would not buy the same product again!

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Date created: 2013-05-09 Name: R. Workman

Satisfaction Rating:
Review:
"Amana Poor Quality"
I purchased two units in 2005 and I've had to have at least one of them repaired every year since. The repairman states that there are known defects in the "a" coil causing a complete failure and Amana will only warranty the failed part and not the loss of the freon, or freight, or service charge etc. Would not buy again. You have been warned!

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Date created: 2013-04-12 Name: C.G.
Location: Florida

Satisfaction Rating:
Review:
"AMANA 15 SEER"
We had an Amana 15 SEER Heat Pump system installed in our home in 2010 and I warn everyone not to buy this system. It has been almost 3 years and we've had to call out a technician 3 times. This last time we had called because it was not blowing any cold air. We were told that the Freon was depleted and there was a leak in the coil. The coil replacement is covered under warranty but we have to pay approximately $400 for labor. Extremely displeased. The whole point in getting the "energy efficient" model was to save MONEY....not to spend more and more money. This just seems like a scam if you ask me. We paid $5,700 up front for this thing and now we have to pay hundreds of dollars here and there for things to go right.

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Date created: 2013-03-12 Name: Chris Arndt-Kohlway
Location: Mount Airy, MD

Satisfaction Rating:
Review:
"Will never buy an AMANA product again!"
Installed for 5 years, major repair every year after the first two years. Grand total of $1850 in labor. Now the compressor is shot for a total of $1200.

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Date created: 2012-11-02 Name: D. English
Location: Charlotte

Satisfaction Rating:
Review:
"Extremely Unhappy"
Extremely Unhappy We purchased a new Amana heat-pump and are so disappointed. My husband refers to it as the leaf blower that just went on. It is so very, very loud. It also is on constantly so we have our TV and radios extremely loud to hear anything and forget about talking on the phone when it clicks on. Sleep? What is sleep, if you plan to purchase one of these be prepared to be awake all night. I just turn it off and get extra blankets. Extremely unhappy and tired.

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Date created: 2012-10-12 Name: Richard Westfall
Location: Fort Worth, Texas

Satisfaction Rating:
Review:
"4 Years $3000.00 Labor Cost"
I have always utilized Amana Heat pumps in all my new homes due to their low energy usage. I paid more for the piece of mind knowing it was better quality than a typical builders grade model. Now I have a customer that has paid $2185. in service calls and repair bills! Yes Amana suppled the parts but the customer paid for all the labor. Now she has called me that the compressor failed and under her "Life Time Warranty" it will cost another $900. for labor! It's time for me to part ways with Amana..

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Date created: 2012-10-12 Name: Barry D Yingst
Location: Hiram, GA

Satisfaction Rating:
Review:
"Leaky Exchanger after only 4 years"
After only 4 years the inside exchanger (coil) has a leak. It cost me $75 for the first visit to diagnose, $225 for the second visit to do a "leak search", and today I will have to pay $450 to have the coil replaced! That's $700 for a machine that has only been installed 4 years folks! The servicer showed me the leak and there was quite a bit of rust too. I have read many reviews on here with the same failed part in a short amount of time. Has anyone been able to get Amana to refund some these outragious service costs??

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Date created: 2012-08-10 Name: Anthony Lee
Location: Montreal, Quebec - Canada

Satisfaction Rating:
Review:
"Follow Up review after 4 years owned"
In July of 2009 I wrote a favorable review after owning my Amana heatpump for approximately 1 year of good use. Since then, I've had to call our servicing company (n & r Sol) about 5 times for various problems. The last visit was about 3 months ago for the a/c not working. The tech told me my unit was missing freon and thought the service seal was leaking a bit and changed it. The tech came again today for the same problem and had to charge it up again. He wants to come back in the Fall and do a coil leak test which means the unit will not be able to work for a week. If (when) he does find the leak it'll take another week to get the part. Although very annoying, it's fine for now because every service call is free for 10 years. I have about 5 1/2 years left and then it's on my nickel. I suppose when I have to start paying for service, I'll get what I originally wanted to buy - a Trane! I was lulled into a false sense of security because of Amana's 10 year warranty and the lifetime compressor warranty. My question is: What's the point in a warranty if it's always breaking down? I keep hoping the damned compressor will go so I'll get the new unit but that probably won't happen. I regret buying the Amana and will not buy again.

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Date created: 2012-07-23 Name: R. Jones
Location: Lakeland Florida

Satisfaction Rating:
Review:
"heat pump"
Installed new heat pump when I bought a brand new mobile home for my retired mother. 4 yrs later the evaporator coil had to be replaced due to a leak. Now two yrs later the same problem has occured again. This time the part is under warrantee, but the labor involved to replace it after only 2 yrs is $550. This unit would better serve as a boat anchor than a cooling unit.

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