Consumer Reviews of AMANA heat pumps

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Date created: 2010-05-21 Name: Growt
Years owned: 6

Satisfaction Rating:
Review:
"Growit"
There has not been a year it has not been a problem. This year the txv has gone out. I have been waiting for 6 weeks to get a replacement part. AVOID AMANA at all costs.

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Date created: 2010-05-10 Name: John Smith
Location: PA

Satisfaction Rating:
Review:
"heatpump disaster"
I am a licensed and insured HVAC contractor in Pa. I have 15 years of experience. I used to sell Amana. All I can say is make sure you register your unit online. Make sure you buy a labor warranty because these Amana heat pumps are plagued with problems. Amana likes to blame these problems on the installers. I braze w/ nitrogen, evacuated the system down 90 microns. I have had three units go down after only a year of operation. I have installed many systems in the past. Rheem had only 1 compressor failure. Buyer beware.

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Date created: 2010-04-21 Name: Bud Robbins
Location: Texas
Years owned: 1

Satisfaction Rating:
Review:
"Not what I expected"
I had a unit in my house about 10 years old and although still working, decided I should replace the unit about a year ago. So I had a 5 ton Amana heat pump installed. Big mistake! Sometimes in the summer, it can get up to and past 100 degrees here in Texas. The old unit would keep the house cool, but my new Amana unit would go up to 89 degrees. When I called the installer, they said that is the best you can expect to get from that unit! So, now in the hot summers, I guess I'll need to get some window units to keep it bearable in the house. The contactor in the outside unit has gone bad and caused the unit to stay on while I was on vacation. Great for the electric bill! I had bought other Amana products, but I will never buy anything else with the Amana name on it!

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Date created: 2010-04-13 Name: HP Gui
Years owned: 2

Satisfaction Rating:
Review:
"Amana Heat Pump"
Warning to prospective heat pump buyers: 1) Some folks try to save money buying bootleg Amana equipment over the internet w/o a warranty and then complain bitterly about lack of support when their low-ball installer botches the installation. 2) The Amana brand consists of the regular Amana models, plus a budget selection called Distinctions. The former has top-of-the-line features, the highest heating efficiency ratings, and the best warranty/support in the business, bar none. So please take ultra-negative reviews with a grain of salt because some posters will not tell you which equipment they bought or from whom. My Amana ASZ16 HP + ADV8 furnace were purchased from and installed by an authorized Amana dealer. They have provided excellent service and support. My dual fuel system replaced a 17-year-old gas furnace/AC setup. Total energy consumption (mostly heating) has gone down 45%! I also get outstanding comfort levels since I did the right thing and replaced my old ducts with larger ones able to meet the higher airflow requirements of a 4-ton heat pump. As much as I like the system, any knowledgeable HVAC person will tell you that the key to a good system is NOT the equipment, but rather a proper professional installation. Best of luck to you!

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Date created: 2010-04-08 Name: Bob
Years owned: 1

Satisfaction Rating:
Review:
"ASX14 Air Conditioner Buyer Beware"
In the last 11 months with this unit: Drainpad cracked 4 times and replaced 4 times leaking water in my house. Outside unit has been replaced twice due to blown compressor. Heater strips burnt out 2 times. You get what you pay for, a pos! I should have forked out the extra money and got a Carrier or a Trane unit.

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Date created: 2010-04-07 Name: S. Euliss
Years owned: 3

Satisfaction Rating:
Review:
"our amana heat pump in rental apartment"
This heat pump has given us nothing but trouble over the past 3 years. The compressor keeps going out and it seems there is always issues with it.

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Date created: 2010-03-19 Name: M. M.
Years owned: 1

Satisfaction Rating:
Review:
"Amana HP"
Purchased asz16 hp in may of 2010. AC worked great. When we switched over to heat, reversing valve was bad. The installer replaced the valve with the same issue. I contacted Amana/Goodman mfg. and made a big stink to the VP of customer relations. A new hp was shipped. When the installer arrived with unit #2, it was sent from the factory broken. Amana along with the installer upgraded me to asz18 hp (unit #3). It arrived the next day. Amana assured me that this model did not have any issues with the reversing valve but it only lasted 1 day before the reversing valve went bad. Unit #4 was sent out. It worked fine for a week then the defrost board failed. It was replaced and unit #4 has been working fine on heat mode. Today, I switched the system over to AC just to check everything out and it will only blow hot air. So I contacted the instaler and was informed that Amana has a problem with the AC now. Good thing my installer has a 1 year satifaction or 100% refund. I would not recommend Amana to anyone.

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Date created: 2010-03-08 Name: Mr. & Ms. Smith

Satisfaction Rating:
Review:
"our electric is to much"
We haven't even owned our unit a year and it's been trouble ever since. And our electric bill has doubled. We have had someone to come out and look at the electric and check the unit and they told us that it was pulling way too, too much electric! I wouldn't advise anyone to get one. It's been trouble from the beginning. Oh and I noticed it staying on auxilliary heat a lot. I paid upfront for this and I paid a lot of money for a lemon!

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Date created: 2010-02-28 Name: Jeff
Years owned: 1

Satisfaction Rating:
Review:
"GREAT UNIT!"
I get a kick out of these reviews... especially the poor ones. I am a Goodman and Amana dealer technician and I 100% believe in the product and their warranty. I believe in them so much I'm pulling out a Carrier (which if you have a 90+ efficient Bryant or Carrier furnace.. your heat exchanger is junk i.e. holes and cracks. Even as early as 3-5 yrs old) Anyways, these are great as are many products if installed correctly by real licensed professionals. We actually offer a 10 year parts and labor!!! Warranty and don't have very many issues at all..Good luck all!!

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Date created: 2010-02-28 Name: A. Seaver
Years owned: 1

Satisfaction Rating:
Review:
"Amana 5 ton heat pump"
Had this unit installed 4/10/2009 to replace an undersized unit. It worked fine until a few months ago when it seemed to get stuck in the defrost mode. Our installer said they "sometimes do that-just turn the unit off for awhile and let it reset". Well, so much for that idea-the unit stopped heating completely a few weeks later. The contractor called the factory and discovered that a batch of redesigned(re:defective) reversing valves were installed and I must have one, so they sent a new valve assy., which was installed a few days later. That lasted exactly 1 week, and the heat disappeared again. The contractor came out again and worked on it for a couple hours and said he found the problem. A piece of the brazing got inside the system and blocked an orifice. He said he removed it, recharged the system, and all was good. Well, all was good for a whole 4 days, when this piece of junk stopped heating yet again. When the contractor was here last, he said he would order another valve assy. "just in case". I think he knew something he wasn't telling me, but I hope that new valve assy. is at his shop, 'cause it's now needed. If that doesn't correct the problem, I'm just going to have to start raising a stink until the entire unit gets replaced (perhaps with a different brand).

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