Consumer Reviews of AMANA heat pumps

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Date created: 2010-12-09 Name: Scott
Location: Greensboro NC

Satisfaction Rating:
Review:
"Satisfied but read"
We have been an AMANA dealer for many years. In the 70s amana was cutting edge and pushed the envelope on thinking and efficiency. We also carry Trane and Carrier. I can tell you that the Quality of all of these are they same except one area, the gas furnaces. AMANA is the ONLY manufactor to use 100% stainless steal heat exchangers and if they EVER fail Amana will send you a complete new furnace. Trust me, ive installed them all. Buy amana for life or buy the others for @ 10 years becuase thats all youll get out of them.

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Date created: 2010-11-06 Name: Don Hamblin

Satisfaction Rating:
Review:
"Fried"
We just started out second season with an Amana unit and the first time it "switched" over to gas heat all the electronics in both the furnace and the heatpump fried! There had been a high voltage wire pinched by a low voltage connector during assembly, and the high voltage wire finally burned through. Amana / Goodman is going to cover all costs for a full replacement heat pump, but I did have to spend one week with NO HEAT and a second with only gas. Not recommended due to poor QA during assembly.

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Date created: 2010-08-07 Name: ED

Satisfaction Rating:
Review:
"A/C TECH 30YRS"
Had this unit installed by a licensed amana dealer and was told I could get the 10 yr amana labor contract for 179.00 . they lied ,according to them its a paper work foul up,on amana s sales reps . side. according to amana home office this contract isn't available on this unit. if I had known this I would have used a different brand for half the price of 6,000. for a 5ton heat pump package unit.

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Date created: 2010-07-07 Name: S. Johnson
Years owned: 3

Satisfaction Rating:
Review:
"Junk!!!!"
Junk, Junk, Junk. Have spent two thousand dollars in repairs in 3 years. Nothing is ever under the 10 year warranty.

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Date created: 2010-05-21 Name: Growt
Years owned: 6

Satisfaction Rating:
Review:
"Growit"
There has not been a year it has not been a problem. This year the txv has gone out. I have been waiting for 6 weeks to get a replacement part. AVOID AMANA at all costs.

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Date created: 2010-05-10 Name: John Smith
Location: PA

Satisfaction Rating:
Review:
"heatpump disaster"
I am a licensed and insured HVAC contractor in Pa. I have 15 years of experience. I used to sell Amana. All I can say is make sure you register your unit online. Make sure you buy a labor warranty because these Amana heat pumps are plagued with problems. Amana likes to blame these problems on the installers. I braze w/ nitrogen, evacuated the system down 90 microns. I have had three units go down after only a year of operation. I have installed many systems in the past. Rheem had only 1 compressor failure. Buyer beware.

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Date created: 2010-04-21 Name: Bud Robbins
Location: Texas
Years owned: 1

Satisfaction Rating:
Review:
"Not what I expected"
I had a unit in my house about 10 years old and although still working, decided I should replace the unit about a year ago. So I had a 5 ton Amana heat pump installed. Big mistake! Sometimes in the summer, it can get up to and past 100 degrees here in Texas. The old unit would keep the house cool, but my new Amana unit would go up to 89 degrees. When I called the installer, they said that is the best you can expect to get from that unit! So, now in the hot summers, I guess I'll need to get some window units to keep it bearable in the house. The contactor in the outside unit has gone bad and caused the unit to stay on while I was on vacation. Great for the electric bill! I had bought other Amana products, but I will never buy anything else with the Amana name on it!

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Date created: 2010-04-08 Name: Bob
Years owned: 1

Satisfaction Rating:
Review:
"ASX14 Air Conditioner Buyer Beware"
In the last 11 months with this unit: Drainpad cracked 4 times and replaced 4 times leaking water in my house. Outside unit has been replaced twice due to blown compressor. Heater strips burnt out 2 times. You get what you pay for, a pos! I should have forked out the extra money and got a Carrier or a Trane unit.

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Date created: 2010-04-07 Name: S. Euliss
Years owned: 3

Satisfaction Rating:
Review:
"our amana heat pump in rental apartment"
This heat pump has given us nothing but trouble over the past 3 years. The compressor keeps going out and it seems there is always issues with it.

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Date created: 2010-03-19 Name: M. M.
Years owned: 1

Satisfaction Rating:
Review:
"Amana HP"
Purchased asz16 hp in may of 2010. AC worked great. When we switched over to heat, reversing valve was bad. The installer replaced the valve with the same issue. I contacted Amana/Goodman mfg. and made a big stink to the VP of customer relations. A new hp was shipped. When the installer arrived with unit #2, it was sent from the factory broken. Amana along with the installer upgraded me to asz18 hp (unit #3). It arrived the next day. Amana assured me that this model did not have any issues with the reversing valve but it only lasted 1 day before the reversing valve went bad. Unit #4 was sent out. It worked fine for a week then the defrost board failed. It was replaced and unit #4 has been working fine on heat mode. Today, I switched the system over to AC just to check everything out and it will only blow hot air. So I contacted the instaler and was informed that Amana has a problem with the AC now. Good thing my installer has a 1 year satifaction or 100% refund. I would not recommend Amana to anyone.

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