Consumer Reviews of AMANA heat pumps

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Date created: 2011-02-01 Name: Pattie
Location: Pennsylvania

Satisfaction Rating:
Review:
"not happy"
Installed a new Amana heat pump in June of this year. It is always 10 degrees warmer or colder on our 2nd floor! Not enough air flow to cover both floors yet we never had this problem with our old unit! Then when winter started is when the problems really started. The unit never defrosts and now I'm told that there may be a problem with the defrost mechanism and there may be a recall they aren't sure yet! Yet, in the mean time we're using our emergency heat which costs a fortune to run.

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Date created: 2011-02-01 Name: Sitterding
Location: Goldsboro, NC

Satisfaction Rating:
Review:
"No service back-up of their product"
Our Amana split heat pump (9 years in service)broke down in the middle of winter. A capillary connected to the expansion valve suffered a fatigue break. The service shop ordered a replacement part from Amana and we waited. We are still waiting after two weeks. Calls are answered the same way: the part is on back order. I called Amana myself and was told that the part was not an Amana Part and they shrugged off all responsibility. They finally gave me a phone number of a local supply warehouse. The call was answered with "this number is no longer in service"! It makes you feel that Amana does not care about customer service, nor do they keep up with fringe suppliers of parts for their units. I will replace this Amana of ours, but it will not be an amana unit!

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Date created: 2011-01-19 Name: Adrian
Location: Montreal, ca

Satisfaction Rating:
Review:
"Amana unit was replaced 3 times in two year"
Bought the unit in 2008 with a 10 year warranty. Since then, the external unit (compressor) burned down 3 times. Each time the external unit was replaced with a brand new one, but still continued to burn down. The last time was in December 2010, the inside coil and external unit was replaced by the next generation model, but it lasted about 15 days and need to be replaced again. Each time it goes down, we have to wait month to get a replacement and in the mean time we are using the emergency heat which double our electric bill for that period. What is there to be done now? continue to replace the unit year after year until the warranty expire?

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Date created: 2011-01-13 Name: Tony D. Bailey
Location: Flora, MS

Satisfaction Rating:
Review:
"Amana Heat pump"
Loud, noisy, maintenance nightmare....a true P.O.S. Replacing unit as soon as possible

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Date created: 2011-01-10 Name: Bob buttzer
Location: Anoka, MN

Satisfaction Rating:
Review:
"Bad amana heat pump"
I have had to have service almost every year since I got it 5 years ago. I am also getting terrible humming and vibrations. It has vibrated wires out of wire nuts in our electrical outlets. It is a safty hazard and amana should be facing legal action for these p.o.s's.

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Date created: 2011-01-05 Name: M. Stewart
Location: Lawrence, KS

Satisfaction Rating:
Review:
"Wondering how you know it's on the heat strip"
I bought a house recently with a 2009 Amana heat pump installed. Already had a compressor go out, which was replaced under warranty. My unit is also extremely noisy, to the point you'd assume it will break equipment sooner rather than later. Intrigued by the review that said they were running on their heat strip for no good reason. I know this happened when my compressor was out, but I just got my December electric bill and yikes! Can anyone explain how to know if it's on the heat strip other than to look and make sure the compressor blades are turning

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Date created: 2011-01-04 Name: I Owens

Satisfaction Rating:
Review:
"Temp Assure Ultra"
This unit makes such a loud hum when it is defrosting, it drives guests out of the guest bedroom. The hum carries into the kitchen/family room, so intensely, there are certain areas in the room we can't be! In the upstairs, it feels like a motor is vibrating on our heads. We live in a temperate area of Oregon; and have had many service calls to try and moderate the situation. We would not recommend Amana to anyone.

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Date created: 2010-12-26 Name: Jack R.
Location: Atlanta, GA

Satisfaction Rating:
Review:
"Buyer Beware"
Satisfied with the cooling aspect of my unit BUT I dread when winter temps roll in. Bought my Amana unit in the winter of '09. The first time the unit went into defrost mode I was shocked at how loud and noisy it was. I called for a tech to come out and check things over. I thought something was wrong with it. They found nothing wrong, said it was normal for them to sound that way and to not expect to get 5 years out of the unit. (This was a second opinion from another HVAC service) I mean this things sounds like a 25hp riding lawm mower running at full speed outside my bedroom windown. It litterally wakes me up sometimes, can keep me from falling asleep and I can hear it kick into defrost when I am 100ft away in my storage building, even though the unit is on the other side of the house!!! It also goes into its defrost mode when it is only in the 40's and it will also 'defrost' 2-3 times during one cycle. Ridiculous piece of JUNK!!! This amana unit replaced a 20 yr old Carrier unit that ran like a charm and was whisper quiet. Wish I would have gone back with a carrier, but what can I say...I was suckered into a good sales talk about the 'lifetime' warranty on amana units. Guess I will find out soon enough what their 'lifetime' warranty covers because the noises this amana 'jet engine' makes when it kicks into defrost mode cannot be good for the components.

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Date created: 2010-12-24 Name: P. Murphy
Location: richmond, va

Satisfaction Rating:
Review:
"hig winter usage"
the first winter the unit worked to perfection. The seocnd and third winters the stip heat runs all the time and the installer can not find the solution. The set back thermostat was repalced but this did not help. The main control board was replaced but it still runs the strip heat. Should have got a Trane. Do not buy an Amana

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Date created: 2010-12-15 Name: M. Tilley
Location: Richmond, VA

Satisfaction Rating:
Review:
"Don't buy an AMANA heatpump"
I had an Amana unit installed spring of 2007. Each winter it has been using so much electricity, (between 3000 to 6000 kw hrs a month)that my electric bill is too high to even survive. Seven people have looked at it, and no one can figure out the problem. Some issues were found on the outside unit which the installer replaced, but no one can figure out why to heat 1200 sq ft to 68 degrees it should use insane amounts of energy. It is the worst $4700 purchase I have ever made and am looking at having to completely replace it after 3 winters because it is too expensive to run. That said, the summer electric bill is acceptable. I wish I had never ever purchased an Amana. Let me also say, the customer service dept is more worthless than the units. A better use of your money is to flush it down the toilet.

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