Consumer Reviews of AMANA heat pumps

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Date created: 2012-05-24 Name: B Wilson
Location: Kansas City, MO

Satisfaction Rating:
Review:
"Worst Investment ever!"
I replaced my old ge High Efficiency ac (Trane) with a Brand new Amana heat pump system. My service person said my old system was due for a change, I would save a ton of money. I read the review from the 20 plus year hvac person... sorry you purchased your system yet? My complaints are simple: 1) my system crashes 2-3 times each year.... 2) every person that comes to my home to work on it doesn't know how to work on the system (ever the Amana recommended people) 3) they want hundreds of dollars for labor (the labor to repair all the great warranty crap is NOT covered! I've spent thousands trying to get this system working... LABOR NOT INCLUDED.... 4) the company who installed the system (this is the only system they sell), did not install the system correctly, and they now refuse to work on it 5) My energy bills have doubled! (I am even on the cheapest plan, since I have this great heat pump) 6) My house will not cool correctly during the summer 7) the whole house air cleaner (Honeywell) connected to the system has now quit 8) They system requires heavy maintainence (must clean outside compressor every 2 weeks... I HATE THIS SYSTEM. I would love my money back. I would install a Trane standard unit (no heat pump). No person in Kansas City has any understanding of how the heat pumps works, how to troubleshoot the system, and the Honeywell thermostat controlling the entire system, takes a computer science degree for installers to understand how the system works.... THIS IS TOO MUCH WORK... PLUS, I CAN"T JUSTIFY THE MONTHLY COSTS TO RUN THE SYSTEM. Amana Corporate could care less... really. I've called so many times....

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Date created: 2012-05-05 Name: G. Mancill
Location: Nashville, TN
Years owned: 4

Satisfaction Rating:
Review:
"Amana is a dud"
This is in response to Dave....We have had a contract with a local company from the moment our Amana was installed and it has been one problem after another. So, it isn't just that people are complaining who don't have their Amana checked and serviced regularly. It is a piece of junk. Constantly going out every year...not even 5 years old.

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Date created: 2012-05-03 Name: Cbrinkley
Location: Ocala,fla
Years owned: 4

Satisfaction Rating:
Review:
"Florida lemon"
We have owned this unit for 4 years and have had nothing but problems!! I will never buy another . It is serviced twice a year, so neglect is not a issue . The local folks here have tried to work and fix the unit in a timely manner, but meanwhile we do without cool air in the Florida summers . The compressor has gone out, the expansion valve x2, the reverser valve x2 which results in no gas to cool .

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Date created: 2012-05-01 Name: paul c payne
Location: owensboro, ky
Years owned: 5

Satisfaction Rating:
Review:
"DO NOT BUY AMANA"
I have never owned anything this bad. Come on people read the reviews. Amana is not worth the foreign parts its made of. I have had to fix this unit every single year that I have owned it and guess what? It is down again this year. The parts may be under warantly but every year I get a bill for time ranging from 150 to 382. Last year I found a bad wire that was causing my emergency heat to come on during the summer and this year the fan on the outside unit will not come on. Amana equal high profits for the company and empty pockets and hot summer days for the idiots like me that let the contractor talk me into this unit. I will not ever use Amana or any contractor that sells it and I will let everyone on facebook, twitter, myspace, and any other blog or social network I can find know about its poor workman ship and service...I will gladly recant my true dealings with Amana if they every feel the need to right this wrong and refund my money.

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Date created: 2012-04-09 Name: Jeff Barnes
Location: Young Harris Ga
Years owned: 1

Satisfaction Rating:
Review:
"Condenser fan motor went out"
Condenser fan motor went out. The contractor that installed it 5 months ago will not show up when he says then goes days without answering his phone Goodman needs to do a better job with their dealer network. Amana/Goodmans customer relations department is a joke. I spoke to 3 different reps all with the same answer no one would even let me speak to a supervisor. The motor itself is made in China and well... the quality just is not there. The unit has a 10year parts only warranty which is a joke because the labor to install most parts generally exceeds the value of the part. 5 months, come on Amana, this is pathetic. You should pay a reputable dealer to install this part and get some quality control. I have 3 other brands with no problems whatsoever.

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Date created: 2011-11-17 Name: John W.
Location: Tennessee
Years owned: 2

Satisfaction Rating:
Review:
"WARNING!!!!"
Warning!!!!!! This unit has had two major failures since it was installed 2 years ago, compressor and coil failed. Piece of junk! Not only is the unit junk, but, Amana / Goodman will not support it. Can't believe how we have been treated by company and their repair person. Their customer service is worthless. They talk down to you and could care less if you are having problems. Do not buy an Amana or their sister company goodman. If you do, don't say you were not warned!

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Date created: 2011-11-13 Name: Kgrigsby
Location: NE Ohio

Satisfaction Rating:
Review:
"Stay away from this junk!!!!!!!!!"
Okay, straight from the horse's mouth. Goodman and Amana are complete junk!! All made in china junk. Made in Mexico would be an upgrade. Ive got a problem now with an aszc036 that has the factory representative dumbfounded and his solution is to replace the whole unit, Oh yeah this is the second time we've had to replace the heat pump. So we aren't going to sell them anymore. I'm tired of fixing these hopeless things. They don't pay us nearly enough for the time we put into honoring the warranty. Oh, and by the way. I don't believe a satisfied customer would come on here and tell you how wonderful such and so piece of equipment is. The only reason I am on here is because I had a problem with my water heater and wanted to check to see if any one else had the same problem. Out of curiosity I decided to check the Amana/Goodman name. I think it is more likely that most of the "praise posts" I see on here are from company shills doing damage control. Bottom line, stay away from Goodman and Amana. They are okay for simple gas furnace or A/C, but anything more complicated than that is beyond their capability, and a nightmare for us to make work. That being said you'll still have problems with even the simple stuff.

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Date created: 2011-10-23 Name: K. Smith
Location: Nazareth, PA
Years owned: 5

Satisfaction Rating:
Review:
"Extremely Maintenance Intensive"
I've had this Amana Heat Pump RHF30A2A for 5 years now! I've replaced the indoor coils, compressor, txv valve, 2 reversing valves, fan motor, and fan blades!! $1000'S of dollars in labor cost!!! I will never purchase a product from Amana again!! Every internal part is made from China. The reversing valves are made in China and last about 2-3yrs before the synthetic piston seizes up! Extremely difficult to replace in the field! Amana is aware of this issue, but does nothing to address the problem!! Do not buy an Amana!!

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Date created: 2011-10-17 Name: D. Sullivan
Location: Perry, Fl.
Years owned: 3

Satisfaction Rating:
Review:
"piece of junk"
This Amana ASZ140601A* unit has been a problem since day one, I've had more problems with this new unit than with my 12 year old ac unit.This unit is a piece of junk and you can't get the contractors to work on them because they are so undependable. Don't buy this product!!!!!!!!

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Date created: 2011-08-08 Name: Sherrill Cook
Location: Ringgold, GA
Years owned: 2

Satisfaction Rating:
Review:
"APH15M Heat Pump"
Heat pump leaking r-410a from installation and now condenser coil completely shut down in hottest day of summer. Goodman Mfg refuses to expedite shipping of needed parts unless customer pays. I am a senior citizen and I don't have the funds to do so. Extreme heat is effecting my health. I will never purchase Amana products again and will pass the word on how bad their products perform.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.