Consumer Reviews of AMANA heat pumps

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Date created: 2012-08-04 Name: Melinda Semer
Location: Denver,NC

Satisfaction Rating:
Review:
"Laughing all the way to the Bank..."
We purchased our Amana system from One Hour heating and Air of Charlotte, nc in Jan 2012. Through our Energy United website we have tracked our Savings. When they stated that this Heatpump ser 16 would save between 25-40% they were not kidding. We are in the Hottest heat of the summer in nc, and this unit is savings us money every day in kw used. The house is cooler, the temp is more even, even the bonus room is cool. It depends on whom you get to install these units. If they know what they are doing...than the Unit will preform correctly... We are very satisfied...We got a great deal, off season Manufacturers special sale. kw used last year in July was 1950 and the house had cool and hot spots, this year for the same time period 1300 kw and the large open concept living room, kitchen, dining room is cool, and comfortable. We have it set at 79 during the day and 78 at night...If a system is old and out dated, and using up energy...and has old FREON>>>get rid of it..bit the bullet and install during the off season for the best pricing..comfort is worth it..

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Date created: 2012-07-23 Name: R. Jones
Location: Lakeland Florida

Satisfaction Rating:
Review:
"heat pump"
Installed new heat pump when I bought a brand new mobile home for my retired mother. 4 yrs later the evaporator coil had to be replaced due to a leak. Now two yrs later the same problem has occured again. This time the part is under warrantee, but the labor involved to replace it after only 2 yrs is $550. This unit would better serve as a boat anchor than a cooling unit.

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Date created: 2012-07-22 Name: Warren Wright
Location: Lakeland FL

Satisfaction Rating:
Review:
"I LOVE MY AMANA!!!"
Our Heil heat pump went out after 19 years, the last few years being expensive. Our replacement decision was based on two things, Contractor history/reputation, and value. We chose our contractor based on prior service, and reputation. They answer the phone in person, and show up same day, and are one of our largest and best known local contractors. We chose the amana aszc 16 which, feature wise, is their top of the line (they do offer the same features in an 18 Seer). We were able to get amana's top of the line for less than some other brands "middle of the road" units. We now have a variable speed air handler (rated 100% efficient by the epa!), coupled with a Copeland dual scroll compressor in the new heat pump. If the compressor ever fails, amana will replace the entire heat pump. all other parts are covered by a ten year warranty (it says so on the warranty itself). We paid a few dollars more to include a ten year labor warranty. The only requirement is a once a year service call for $85 (the first year is free). The heat pump itself has a higher than advertised hspf rating of 9.8. Our house feels better than it ever has. We can control the indoor temperature and humidity independently, which, here in Florida, is important. We can digitally view the indoor temperature, the outdoor temperature, and the indoor humidity level right on our thermostat. The unit is quiet, and we are comfortable. So, from amana, we got the best warranty in the business, top of the line features, and installation and service from one of our most reputable local contractors, for a price below some competitors lesser units. I couldn't be more pleased.

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Date created: 2012-07-09 Name: A Brinkley
Location: Ocala FL

Satisfaction Rating:
Review:
"Guaranteed to go out every 5-6 months"
We had a new Amana system installed 4 years ago by a very reputable dealer. They sold us on the lifetime compressor warranty. The first week we had it the 'squirrel cage' had to be replaced due to a missing weight on a blade--- no big deal. But ever since we had reverser valve leaks every 5-6 months with complete loss of refrigerant. We bought the 10 year labor warranty to prevent massive labor costs. The dealer got tired of soldering the fragile reverser valve tubing and so replaced it---still same problems recurred so he decided to replace the entire outdoor unit. We also had to have the expansion valve replaced. Just yesterday we lost refrigerant due to rust on the bottom of the evaporator coils---a 4 year old unit mind you. Never had that happen before. In summary the system is great when it works but goes down about every 5-6 months since we have had it--- won't buy another Amana system.

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Date created: 2012-07-08 Name: George
Location: Tampa, FL

Satisfaction Rating:
Review:
"Nothing but problems"
Really, can't believe they are still in business. We purchases a complete system in 2008 and every year it breaks and costs about $500- $1000. Just stay away and spend the extra money on a better quality system, you will thank yourself in the long run. Or better yet you will never know how good you have it because the unit will not be a money pit. Just garbage and Amana corporate is useless. The dealer really cannot help you, if you do buy one then get the extended warranty that INCLUDES LABOR. JUST REALLY SUCKS, SO DISAPPOINTED. You will have this in the back of your mind the whole time you own your house. In addition, will be worry about waiting for the next $500 fix.

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Date created: 2012-05-24 Name: B Wilson
Location: Kansas City, MO

Satisfaction Rating:
Review:
"Worst Investment ever!"
I replaced my old ge High Efficiency ac (Trane) with a Brand new Amana heat pump system. My service person said my old system was due for a change, I would save a ton of money. I read the review from the 20 plus year hvac person... sorry you purchased your system yet? My complaints are simple: 1) my system crashes 2-3 times each year.... 2) every person that comes to my home to work on it doesn't know how to work on the system (ever the Amana recommended people) 3) they want hundreds of dollars for labor (the labor to repair all the great warranty crap is NOT covered! I've spent thousands trying to get this system working... LABOR NOT INCLUDED.... 4) the company who installed the system (this is the only system they sell), did not install the system correctly, and they now refuse to work on it 5) My energy bills have doubled! (I am even on the cheapest plan, since I have this great heat pump) 6) My house will not cool correctly during the summer 7) the whole house air cleaner (Honeywell) connected to the system has now quit 8) They system requires heavy maintainence (must clean outside compressor every 2 weeks... I HATE THIS SYSTEM. I would love my money back. I would install a Trane standard unit (no heat pump). No person in Kansas City has any understanding of how the heat pumps works, how to troubleshoot the system, and the Honeywell thermostat controlling the entire system, takes a computer science degree for installers to understand how the system works.... THIS IS TOO MUCH WORK... PLUS, I CAN"T JUSTIFY THE MONTHLY COSTS TO RUN THE SYSTEM. Amana Corporate could care less... really. I've called so many times....

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Date created: 2012-05-05 Name: G. Mancill
Location: Nashville, TN
Years owned: 4

Satisfaction Rating:
Review:
"Amana is a dud"
This is in response to Dave....We have had a contract with a local company from the moment our Amana was installed and it has been one problem after another. So, it isn't just that people are complaining who don't have their Amana checked and serviced regularly. It is a piece of junk. Constantly going out every year...not even 5 years old.

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Date created: 2012-05-03 Name: Cbrinkley
Location: Ocala,fla
Years owned: 4

Satisfaction Rating:
Review:
"Florida lemon"
We have owned this unit for 4 years and have had nothing but problems!! I will never buy another . It is serviced twice a year, so neglect is not a issue . The local folks here have tried to work and fix the unit in a timely manner, but meanwhile we do without cool air in the Florida summers . The compressor has gone out, the expansion valve x2, the reverser valve x2 which results in no gas to cool .

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Date created: 2012-05-01 Name: paul c payne
Location: owensboro, ky
Years owned: 5

Satisfaction Rating:
Review:
"DO NOT BUY AMANA"
I have never owned anything this bad. Come on people read the reviews. Amana is not worth the foreign parts its made of. I have had to fix this unit every single year that I have owned it and guess what? It is down again this year. The parts may be under warantly but every year I get a bill for time ranging from 150 to 382. Last year I found a bad wire that was causing my emergency heat to come on during the summer and this year the fan on the outside unit will not come on. Amana equal high profits for the company and empty pockets and hot summer days for the idiots like me that let the contractor talk me into this unit. I will not ever use Amana or any contractor that sells it and I will let everyone on facebook, twitter, myspace, and any other blog or social network I can find know about its poor workman ship and service...I will gladly recant my true dealings with Amana if they every feel the need to right this wrong and refund my money.

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Date created: 2012-04-20 Name: Dave
Location: Titusville, Fl
Years owned: 20

Satisfaction Rating:
Review:
"Reality Check"
Let's clear the air here first - Yes, I sell Amana products. I also sell Trane, Rheem, Maytag, as well as others. All of these companies make decent equipment, some designs better than others. All of these companies purchase many of their components from the same suppliers such as Copeland compressors, Emerson or ge (now Genteq) motors, electrical components such as contractors, relays, and capacitors from foreign companies. Many of the unfavorable reviews for any of these products are NOT a result of the manufacturer. Most of the problems are related to the installation of the equipment. If you have part of your house that does not cool well, it's not the equipment, it's the installation and/or final balancing. Compressors and metering devices (pistons/txv's) can be damaged if the installers do not purge the lines with nitrogen when soldering. Poor cooling because of a clogged piston/txv or a compressor prematurely failing due to debris entering it is again, not the manufacturer's fault. Poor cooling because hot air is being pulled into the return from unsealed platforms or ducting- not the equipment manufacturer. I read a lot of reviews that start out with, "we bought this equipment/house 5 years ago and have nothing but problems", etc. How many times did you have any preventative maintenance done on your system in those 5 years? Was it a REAL preventative maintenance check up or a $29.95 special? Many problems can be spotted before an actual failure happens during a preventative maintenance visit. Would you drive your car for 5 years and never check the oil, brakes, or tires and be surprised when something happens? All of these manufacturers have decent warranties, again some better than others. Many of the horror stories about warranty problems are the result of poor actions of the service companies, not the manufacturers. NONE of my customers have ever been without air for more than a day or so due to "waiting for parts". A reputable company will have enough experience to find a work around to at least temporarily keep you running with a loaner motor/capacitor/whatever until the warranty part comes in. We have had instances when a specific condenser motor was on back ordered, we've gone as far as ordering a complete condenser, pulling that motor out and installing it in our customer's unit, and when the warranty motor showed up, installed it back into the new condenser and sending the whole thing back to the supplier. It's called customer service folks. Do the manufacturer's have issues with some of their equipment from time to time? Absolutely. Any of them could have a rash of failures due to parts supplied to them or their own manufacturing flaws. How well these issues are handled at the customer level is a direct reflection of your servicing company. Hopefully you'll get the idea that I'm not some hack "Chuck in a truck" one man Bubba's A/C and Heat company. I actually have over 20 years experience in residential and commercial HVAC. I can get ANY equipment at dealer cost. Anyone wonder what I put in my own home when it came time to replace my system????? Amana 18 SEER heat pump. Best performance and warranty for the money - Period. Remember, I do this for a living.

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