Consumer Reviews of AMANA heat pumps

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Date created: 2013-06-10 Name: Anthony Cotner
Location: Loganville, Ga

Satisfaction Rating:
Review:
"Amana is Great Equipment"
I see the negative comments about Amana products and I have to ask if the contractors that were hired were qualified for a proper installation. There is so much more that goes into a proper installation than setting a unit and hooking it up. Proper size refrigerant lines, proper airflow, dehydrating the system, use of filter driers, proper superheat/subcool values. Last but not the least, bi-annual service. These machines run 24/7, 365 days a year and will need proper maintenance. Todays units cannot tolerate neglect. Yes I know it costs to have a contractor to come out and service the equipment. But if you don't, you're inviting a failure to happen and it's not the manufacturers fault. Todays units are little more temperamental than in the past. Try letting your car go 20k miles between oil changes and see how long the engine lasts. Todays units are built solid. Using shade tree mechanics and fly by night contractors will put you in a position to make major repairs. The manufacturers make it clear what the proper installation methods are. The engineers know what they are talking about. Before you "kick" Amana, at least do your homework and then you may have a case. Last but not the least, all manufacturers expect a failure rate of 2-3%. Let's face it, we are human. One final thought, Amana is the one of the only equipment manufacturers to offer lifetime compressor warranties. Did your Trane or Carrier or Lennox offer you that? Didn't think so.

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Date created: 2013-06-07 Name: Yvonne Looney
Location: Knoxville, TN

Satisfaction Rating:
Review:
"Retired"
Stay away from this brand, we had an Amana heat pump installed in 2012. Worked great first year, then compressor went out. The unit is not yet paid in full and has cost us $1000.00 out of pocket because apparently nothing is covered under warranty. They have you over a barrel either you let them fix it and pay and hope you get your money back or not let them fix it and suffer, either way you suffer the consequences. Stay away from Amana.

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Date created: 2013-05-24 Name: Angelo Cannata
Location: Blairsville Ga 30512

Satisfaction Rating:
Review:
"Air Handler Drip Pan"
S/n0811044505/mdlAEPf426016: installed 8/09 and now this is the 4th year in a row that the aluminum drip pan needs to be replaced! The current one is on warranty but every year its a labor cost and a complete nuisance and inconvenience! I am a retired Energy Management Specialist and a certified A/C duct repair inspector as well, 20 years in certifying A/C rebates for a Florida Power Company. Now I'm like the shoe repair guy with holes in his shoes! This is complete nonsense. I had a Trane 16 Seer when they were first made and it lasted 14 years with no problems whatsoever. I chose Amana since the warranty on the compressor seemed very reasonable. I called customer service to complain and was not even allowed to talk to a tech support person. Really? If this happens next year I'll replace this system with a Trane unit again. I'm not looking to paying over $100.00 for continued replacement of this failing part (drop pan). I cannot in good faith recommend Amana to those now building on our street. I would not buy the same product again!

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Date created: 2013-05-09 Name: R. Workman

Satisfaction Rating:
Review:
"Amana Poor Quality"
I purchased two units in 2005 and I've had to have at least one of them repaired every year since. The repairman states that there are known defects in the "a" coil causing a complete failure and Amana will only warranty the failed part and not the loss of the freon, or freight, or service charge etc. Would not buy again. You have been warned!

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Date created: 2013-04-12 Name: C.G.
Location: Florida

Satisfaction Rating:
Review:
"AMANA 15 SEER"
We had an Amana 15 SEER Heat Pump system installed in our home in 2010 and I warn everyone not to buy this system. It has been almost 3 years and we've had to call out a technician 3 times. This last time we had called because it was not blowing any cold air. We were told that the Freon was depleted and there was a leak in the coil. The coil replacement is covered under warranty but we have to pay approximately $400 for labor. Extremely displeased. The whole point in getting the "energy efficient" model was to save MONEY....not to spend more and more money. This just seems like a scam if you ask me. We paid $5,700 up front for this thing and now we have to pay hundreds of dollars here and there for things to go right.

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Date created: 2013-03-12 Name: Chris Arndt-Kohlway
Location: Mount Airy, MD

Satisfaction Rating:
Review:
"Will never buy an AMANA product again!"
Installed for 5 years, major repair every year after the first two years. Grand total of $1850 in labor. Now the compressor is shot for a total of $1200.

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Date created: 2013-02-01 Name: R. Dayvault
Location: Concord,NC

Satisfaction Rating:
Review:
"It has finally died!"
I purchased the product 7/12/90. It has run every year with minimal maintenance but yearly check-ups as advised and has never let me down till now 23 years later. I wish everything I had bought lasted that long. I am currently looking and will probably buy another Amana/Goodman unit unless hell freezes over. If you don't like the equipment, there is no one to blame but yourself for picking a crappy installer. All the guts are made the same little Chinese lady in Taiwan, get over it. Call her and complain and she doesn't care either.

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Date created: 2012-11-02 Name: D. English
Location: Charlotte

Satisfaction Rating:
Review:
"Extremely Unhappy"
Extremely Unhappy We purchased a new Amana heat-pump and are so disappointed. My husband refers to it as the leaf blower that just went on. It is so very, very loud. It also is on constantly so we have our TV and radios extremely loud to hear anything and forget about talking on the phone when it clicks on. Sleep? What is sleep, if you plan to purchase one of these be prepared to be awake all night. I just turn it off and get extra blankets. Extremely unhappy and tired.

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Date created: 2012-10-24 Name: B. burk
Location: Cumming. Ga.

Satisfaction Rating:
Review:
"Low Quality"
Unit is only two years old and the coil is leaking and needs to be replaced. Been quoted $400.00 just for labor to replace. Probably 100.00 more for freon.

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Date created: 2012-10-12 Name: Richard Westfall
Location: Fort Worth, Texas

Satisfaction Rating:
Review:
"4 Years $3000.00 Labor Cost"
I have always utilized Amana Heat pumps in all my new homes due to their low energy usage. I paid more for the piece of mind knowing it was better quality than a typical builders grade model. Now I have a customer that has paid $2185. in service calls and repair bills! Yes Amana suppled the parts but the customer paid for all the labor. Now she has called me that the compressor failed and under her "Life Time Warranty" it will cost another $900. for labor! It's time for me to part ways with Amana..

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.