Consumer Reviews of AMANA heat pumps

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Date created: 2013-05-09 Name: R. Workman

Satisfaction Rating:
Review:
"Amana Poor Quality"
I purchased two units in 2005 and I've had to have at least one of them repaired every year since. The repairman states that there are known defects in the "a" coil causing a complete failure and Amana will only warranty the failed part and not the loss of the freon, or freight, or service charge etc. Would not buy again. You have been warned!

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Date created: 2013-04-12 Name: C.G.
Location: Florida

Satisfaction Rating:
Review:
"AMANA 15 SEER"
We had an Amana 15 SEER Heat Pump system installed in our home in 2010 and I warn everyone not to buy this system. It has been almost 3 years and we've had to call out a technician 3 times. This last time we had called because it was not blowing any cold air. We were told that the Freon was depleted and there was a leak in the coil. The coil replacement is covered under warranty but we have to pay approximately $400 for labor. Extremely displeased. The whole point in getting the "energy efficient" model was to save MONEY....not to spend more and more money. This just seems like a scam if you ask me. We paid $5,700 up front for this thing and now we have to pay hundreds of dollars here and there for things to go right.

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Date created: 2013-03-12 Name: Chris Arndt-Kohlway
Location: Mount Airy, MD

Satisfaction Rating:
Review:
"Will never buy an AMANA product again!"
Installed for 5 years, major repair every year after the first two years. Grand total of $1850 in labor. Now the compressor is shot for a total of $1200.

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Date created: 2013-02-01 Name: R. Dayvault
Location: Concord,NC

Satisfaction Rating:
Review:
"It has finally died!"
I purchased the product 7/12/90. It has run every year with minimal maintenance but yearly check-ups as advised and has never let me down till now 23 years later. I wish everything I had bought lasted that long. I am currently looking and will probably buy another Amana/Goodman unit unless hell freezes over. If you don't like the equipment, there is no one to blame but yourself for picking a crappy installer. All the guts are made the same little Chinese lady in Taiwan, get over it. Call her and complain and she doesn't care either.

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Date created: 2012-11-02 Name: D. English
Location: Charlotte

Satisfaction Rating:
Review:
"Extremely Unhappy"
Extremely Unhappy We purchased a new Amana heat-pump and are so disappointed. My husband refers to it as the leaf blower that just went on. It is so very, very loud. It also is on constantly so we have our TV and radios extremely loud to hear anything and forget about talking on the phone when it clicks on. Sleep? What is sleep, if you plan to purchase one of these be prepared to be awake all night. I just turn it off and get extra blankets. Extremely unhappy and tired.

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Date created: 2012-10-24 Name: B. burk
Location: Cumming. Ga.

Satisfaction Rating:
Review:
"Low Quality"
Unit is only two years old and the coil is leaking and needs to be replaced. Been quoted $400.00 just for labor to replace. Probably 100.00 more for freon.

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Date created: 2012-10-12 Name: Richard Westfall
Location: Fort Worth, Texas

Satisfaction Rating:
Review:
"4 Years $3000.00 Labor Cost"
I have always utilized Amana Heat pumps in all my new homes due to their low energy usage. I paid more for the piece of mind knowing it was better quality than a typical builders grade model. Now I have a customer that has paid $2185. in service calls and repair bills! Yes Amana suppled the parts but the customer paid for all the labor. Now she has called me that the compressor failed and under her "Life Time Warranty" it will cost another $900. for labor! It's time for me to part ways with Amana..

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Date created: 2012-10-12 Name: Barry D Yingst
Location: Hiram, GA

Satisfaction Rating:
Review:
"Leaky Exchanger after only 4 years"
After only 4 years the inside exchanger (coil) has a leak. It cost me $75 for the first visit to diagnose, $225 for the second visit to do a "leak search", and today I will have to pay $450 to have the coil replaced! That's $700 for a machine that has only been installed 4 years folks! The servicer showed me the leak and there was quite a bit of rust too. I have read many reviews on here with the same failed part in a short amount of time. Has anyone been able to get Amana to refund some these outragious service costs??

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Date created: 2012-08-16 Name: P. Andrew
Location: Daytona, FL

Satisfaction Rating:
Review:
"See between the lines"
It amazes me to read the reviews I see on web-sites like this. And the amount of ignorance I read from the people who are "unsatisfied". I am a residential hvac contractor who has 19 yrs experience, Fl Master Contractors license and was an hvac instructor for 3 years at a technical school. I have worked on every brand of heating/cooling equipment (gas/electric/oil furnaces, gas/oil boilers, heat pumps, air- conditioners, geo-thermal systems, and all of the accessories). What people first fail to realize is that most comparable systems (ie furnace to furnace or heat pump to heat pump) are built with very similar parts. And that the vast majority of these parts are made by other companies. Honeywell, ge, White-Rodgers, Robertshaw, etc. Think of your automobile. How many of the parts in your car are really made by "Ford"? Think of your computer, who makes the chips and other electronic components? The point is that all of the brands of hvac equipment are considerably equal. You could line up 5 different branded heat pumps of the same tonnage and seer rating and they could potentially have all of the same parts, down to the Copeland Scroll compressor. Yes certain brands use better quality components and they all have higher tiered units based on that, seer ratings and warranties. That being said, compare the warranty on an Amana asz16 16 seer heat pump with a Copeland Ultra-tech, 2-stage compressor to a Carrier 16 seer Infinity heat pump with a Copeland Ultra- tech, 2-stage compressor (yes the same exact part!). Carrier offers a 10 year warranty on the compressor. If it fails a new compressor will be provided to rebuild your existing unit. If the same component fails in the Amana unit, they will provide a new heat pump. If your engine were to fail in your car would you rather have a techinician replace the engine or would you rather have a new car?? By the way, Carrier offers a program that in lieu of providing a replacement compressor under warranty you can opt for a replacement heat pump. You will have to pay $1200.00 for that!! Installation not included. Trane (American Standard) sell great systems as do others. The biggest point that I can make here is that none of this matters: warranty, brand, seer, etc unless the system is installed properly!!! Improper installation is by far the biggest problem with all systems. You could have the "best brand" out there, if it is not installed properly it is now the "worst". It is humerous to read all of the "unsatisfied" comments. They all say the same thing. "They kept having to come back in the first year or two and has never saved me any money. The contractor was so fed up with the unit, they stopped returning my calls". Get a clue. It has nothing to do with the brand of your equipment!!!

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Date created: 2012-08-10 Name: Anthony Lee
Location: Montreal, Quebec - Canada

Satisfaction Rating:
Review:
"Follow Up review after 4 years owned"
In July of 2009 I wrote a favorable review after owning my Amana heatpump for approximately 1 year of good use. Since then, I've had to call our servicing company (n & r Sol) about 5 times for various problems. The last visit was about 3 months ago for the a/c not working. The tech told me my unit was missing freon and thought the service seal was leaking a bit and changed it. The tech came again today for the same problem and had to charge it up again. He wants to come back in the Fall and do a coil leak test which means the unit will not be able to work for a week. If (when) he does find the leak it'll take another week to get the part. Although very annoying, it's fine for now because every service call is free for 10 years. I have about 5 1/2 years left and then it's on my nickel. I suppose when I have to start paying for service, I'll get what I originally wanted to buy - a Trane! I was lulled into a false sense of security because of Amana's 10 year warranty and the lifetime compressor warranty. My question is: What's the point in a warranty if it's always breaking down? I keep hoping the damned compressor will go so I'll get the new unit but that probably won't happen. I regret buying the Amana and will not buy again.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.