Consumer Reviews of TRANE furnaces

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Date created: 2010-11-07 Name: Dave H
Location: Ontario, Canada

Satisfaction Rating:
Review:
"Best furnace u can buy"
I am a Trane dealer and I would never sell another brand. 10 year parts warranty and lifetime on heat exchangers. Their should be no warranty charge for parts like alot of you have said, labour maybe, I don't charge labour if I have a problem in the first year. Trane always stands behind their products. Problems that u are having is from poor installation or poorly trained installation and service techs. Trane does provide training free of charge but it is not mandatory and alot of owners will not send employees to training (they think it cost them money). I feel the more my employees know about our products the better the installs will be and the happier my customers. Intermitant problems are difficult to detect as I am sure all of you are aware, most of them stem from lack/poor maintenance. These are high tech furnaces and must be properly maintained, the blower must be removed and cleaned and this allows you to clean the heat exchanger as well, burners, drains, needs to be done also. Flame sensors should be cleaned only for a quick fix and then replaced. When you clean them you scratch the surface and the get dirty quicker. If I had this many problems I would be out of buisness and the opposite is true we are growing. Any problems that I run into with Trane products are installed by others who do not care and will not stand behind their shabby workmanship. You people need to go Tranes web site and contact them, try to be nice and I am sure you will get some help

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Date created: 2010-11-06 Name: john worsley
Location: Grand Rapids,Mi

Satisfaction Rating:
Review:
"xv 95"
We replaced 15 year old carrier weathermaker with the trane xv95 and we love it and have noticed reductions in both gas and electric bill. Agree with other reviewers--its the bloody installer thats far more important than the equipment.

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Date created: 2010-09-10 Name: Mil Fenske
Location: Knoxville, TN

Satisfaction Rating:
Review:
"You Can't Stop a Trane"
We've had our TRANE for over 15 years. It has always operated perfectly. We will replace it with another TRANE.

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Date created: 2010-08-23 Name: HVAC guy

Satisfaction Rating:
Review:
"Allan Colvin is correct!"
Look. Regardless of the brand name of the product, all the dissatisfied reviews I have read below, for the exception of the circuit board scenario, is installer related. Sure we'd all love to have a manufacturer responsible for overseeing the installation of every job and provide some level of quality assurance, but the fact of the matter is...that is impossible. As an HVAC consultant, I can safely say that every HVAC manufacturer has some sort of quality assurance practice in place for their dealers. Trane, I know, uses a sophisticated survey scoring method to obtain customer feedback on all their comfort specialist installers. The information in these surveys is used as a valuable tool, by the installing contractor to review and address any issues with their customers. This is really good stuff, but beyond that, I don't know of any manufacturer of any product I have ever installed in my home, do anything more....

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Date created: 2010-08-02 Name: Allen Colvin

Satisfaction Rating:
Review:
"Installer error !!!!!!"
It upsets me to read these terrible reviews on a product I have been installing for years and never had a call back (ever). The biggest situation I see in these reviews are performance and leaks. The performance side is once again a designers error in the heating and cooling load of your home. All you people who have a system that consumes too much energy or does not cool your home or heat it for that matter needs to really look at the system the furnace or ac system is attached to. Yes, you need to seal your ducts and if they are in an attic space you better be r-8 ducting and the cold air return better be sealed 100% or you can get a reduction of performance 50% or greater. All you need is a 15% leak in your return. The condensate leaks are caused by poor installers and also the internal heat exchanger can leak but I have never had one do it. I agree the circuit board is in a bad position but I have never had a leak problem and never changed out a board in a Trane. Trane is a product and if it is not working right, you really need to understand the complexity of the system it is attached to and just because you paid top dollar for an install doesn't mean you got what you needed. Also, a 2 ton A/C system on a 1200 sq/ft home sounds ok but he didn't state the insulation value in his attic or the age of his ducting or if he lives in Arizona. I have put 60k furnaces in 3200 sq/ft homes and they love it, get an energy audit, find out the condition of your ducting with a duct blaster, air seal your home to .35 ach and insulate, insulate, insulate. Get a performance contractor who know his stuff to evaluate the situation. The only furnace I will not install is a York. I like my clients but I do not want to see them monthly. Do not bash the product. It is the installers/ start-up techs.

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Date created: 2010-08-01 Name: S.H.C.G.

Satisfaction Rating:
Review:
"furnace"
I just purchased a Trane dual-fuel heating and cooling system. The outdoor unit is an XL15i and it works great. The indoor unit is an xv95. I really like it. It provides us with warm comfortable heat after the heat pump has reached its balance point. I suggest that you look into the Trane dual-fuel heating and air conditioner system. It will be your greatest investment!

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Date created: 2010-05-25 Name: Rita Ward
Years owned: 6

Satisfaction Rating:
Review:
"TRANE HEATING AND COOLING"
So far, we have had good luck with our Trane xr90 High Efficiency and AC. We have had no problems. We have a large house over 120 yrs old, 2200 sq ft, and right now the gas company owes me almost $600.00 This is the second year for being on budget with the gas company. If you have problems, it is probably due to improper installation.

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Date created: 2010-05-25 Name: Rita Ward
Years owned: 6

Satisfaction Rating:
Review:
"TRANE HEATING AND COOLING"
So far, we have had good luck with our Trane xr90 and AC. We have had no problems. If you have problems, it is probably due to improper installation.

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Date created: 2010-05-05 Name: R. Burnett
Years owned: 18

Satisfaction Rating:
Review:
"Happy with mine"
I have a Trane 78 furnace and 3-ton A/C unit which were installed when the house was built in '92. These were probably builder-grade units at the time. I've had an annual cleaning/maintenance check since they were new, and change the filter about every 8-10 weeks. They have never failed and been very reliable. I also have an attached humidifier, and aside from normal maintenance, this has been reliable as well. I was told by a service tech that the original installers did a good job. The units are beginning to be noisier, and I am looking to replace both this year while I can take advantage of the tax credit and utility rebates. I'm getting proposals from 4 contractors, but expect my new ones will be Tranes.

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Date created: 2010-03-30 Name: Allen Colvin
Years owned: 10

Satisfaction Rating:
Review:
"Trane # 1 in my book"
I installed a Trane in my home and also in everyone else's homes I worked in. I am reading these reviews and feel all the negative ones are created not by the maker but by the installers. If you put a great piece of equipment to a crappy duct system, it is going to have problems. The furnaces performance are only as good as the duct system and installers putting it in. So don't take these reviews as gold. I have not had one problem with any of the equipment from Trane and I have installed over 250 units around the Bay area and have had no problems with any of them, none!!!!!!!. So before condemning a Trane, look at the installer!

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