Consumer Reviews of TRANE furnaces

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Date created: 2012-07-13 Name: Sheryl Cavanaugh
Location: Macomb, MI

Satisfaction Rating:
Review:
"Trane furnace A/C nightmare"
I purchased a furnace/AC package from Trane in 2005, biggest mistake I ever made! Furnace had nearly every part replaced within first 2 years and still had problems! Trane finally came out and removed furnace and replaced with new one and within months problems began again. A/C unit has had the connector replaced 4 times, every single year bugs seem to get into the area and cause the connector to burnout and need replacement, costing me several hundreds of dollars. Trane products are poorly designed, poorly manufactured, the dealers who install their products, at least mine, are unqualified and customer service is non existant. Trane XL90 serial#3481YKW7G model#TUX080RY2W1 Date of Installation:March 2005

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Date created: 2012-06-27 Name: T. Graham
Location: North Bay, ontario

Satisfaction Rating:
Review:
""How to Stop a Trane""
This is how you stop a Trane. First of all you have to do is give up your hard earned money to purchase and install a Trane furnace. Yes...it will seem like a smart decision at the time because of their marketing however you will soon learn that all the hype is just that...HYPE! Now to stop the "Trane" all you have to do is wait and it will stop all by itself! In six years of ownership the motor control board has stopped working twice! The repair is over $350. They do not stand behind the warranty they offer up front and they do not know the meaning of customer service. The best thing to do is don't get one in the first place. I am now the proud owner of a $3000 Trane XR90 boat anchor because I refuse to give them anymore money and have it repaired...again. I have however come up with a solution for my predicament. I'm getting a new furnace from a competitor. Save yourself the grief, inconvenience and cost. DO NOT BUY TRANE HVAC EQUIPMENT...PERIOD!

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Date created: 2012-05-24 Name: A. Coutu
Location: London, ON Canada

Satisfaction Rating:
Review:
"No complaints eh"
I honestly have no complaints about our Trane furnace, it keeps the house plenty warm, and we live in Canada. Our first winter in the house was very cold at times, and we never had a problem. Furnace age is about 6-8 yrs old at time of writing. According to the Rep we bought our A/c from it is actually oversized (btu/h) for the house, but he also said it's tough to get a better quality then our furnace. I would definitely buy another and would recommend it to others.

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Date created: 2012-05-21 Name: leslie van dyke
Location: oregon city oregon
Years owned: 1

Satisfaction Rating:
Review:
"Does not ignite properly"
I am afraid it will blow up some day but I guess I can sue. I had the installer here twice and no satisfaction. I will not buy any more Trane products.

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Date created: 2012-04-26 Name: Terry Albers
Location: Crystal Lake, Iowa
Years owned: 8

Satisfaction Rating:
Review:
"home owner"
I ca lled the customer service rep when my problems begain and recieved no good answer from anyone. We purchased the unit in 2003 and have had problems ever since. I think with all the service calls I have paid for the furnace twice. 5-10-06 venter motor,9-16-06 pressure switch,4-23-07 flame sensor.5-02-07 same problem,5-09-07 ventor motor again,5-18-07 heater exchange,5-25-07 ventor motor again,10-16-07 ventor motor again,4-22- 12 3 burners,4-23-12 gas valve. This time we got stung for another 480 dollars. With all the service charges of 80 dollars for each service charge I feel we have almost paid for the furnace twice and as far as any help from the customer service dept. they gave us no help at all.

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Date created: 2012-04-09 Name: Siegfried Schneider
Location: Salt Lake City, Utah
Years owned: 8

Satisfaction Rating:
Review:
"Don't Buy a Trane"
We purchased a Trane furnace model 4ttx4042a1000a for heating and air conditioning. All was well till 6 years later we had the control panel go out (Trance xu9v). It cost $696.00 to replace. Less than 15 months later the same panel went out again for $743.00. After repeated pleas to the local company in Salt Lake and then with the regional office in Denver, Trane would not even look at my furnace to see what had caused this repeated and expensive failure. I was simply ignored and told that parts were warrantied for 12 months and that's that. Our previous furnace had no problems for 19 years. It was only replaced to accommodate a central air condition system. I am disappointed at the lack of interest and customer service Mr. Stacey Hieb the regional manager and the field representative Ethan Smith in Salt Lake. a company that cannot guarantee a part of almost $800.00 for longer than a year should be completely avoided.

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Date created: 2012-03-26 Name: Larry the comfort guy
Location: Vacaville ca

Satisfaction Rating:
Review:
"Be choosy in the selection of the contractor too"
As a consumer it is your responsibility to choose the contractor wisely. Relying on a name for the furnace is unwise the furnace is just a box of parts. 90% of all warranty failures are due to deficiencies in the installation. Ask the sales person about the experience of your installer and if they are paid on piece work. Don't fall victim to pressure and remember the bigger the company the more they have to charge you so to keep cost down they pay there installers by the piece installed so the installers rush through the jobs to make more money. In this scinerio real good qualified installers make less than the hacks so they leave and come to companies like mine accredited professionals that pay our installers 20+ % more than the market every job done the best it can be done. This cost a little more don't scrimp do your research buy an extended warranty and do business with a company that has a money back guarantee. We don't charge any labor to our service agreement customers ever companies like mine are out there. Look for best of winners check Angie's list and the bbb.

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Date created: 2012-01-27 Name: js
Years owned: 8

Satisfaction Rating:
Review:
"Poor reviews"
You people that are giving bad reviews are completely stupid. 98% of the time when something on your system goes wrong, It's because of these hack job a/c guys that don't know how to put it in correctly. Sure blame Trane, but you are just showing your ignorance. Maybe hire someone worth a crap to install your unit and not just hire the cheapest contractor. You pay for what you get. Deal with it.

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Date created: 2012-01-09 Name: G Graham
Location: Calgary, Alberta
Years owned: 8

Satisfaction Rating:
Review:
"Very unsatisfied customer"
We bought this trane xv80 model furnace 8 years ago to replace an old Coleman unit that was coming on 30 years. We wanted to get into the higher efficiency units and cut down on heating costs. Within 2 years the flame sensor crapped out. After pleading for mercy the Heating Company replaced it on warranty, if I agreed to their annual maintenance package. Mistake #2, and I'm still waiting to see some relief on heating costs. Now another 4 years later the flame sensor craps out again, on a Sunday morning. To get the Heating Company to come out on a Sunday I have to agree to a $250.00 call out fee. The weather reports have a winter storm for cast for Monday night so what choice do I have. 5 1/2 hours later the service technician shows up and within 10 minutes the furnace is fixed and I am out another $562.00 I think I'm going back to a Coleman!

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Date created: 2012-01-04 Name: C Stockton
Location: Kent WA
Years owned: 5

Satisfaction Rating:
Review:
"POOR QUALITY FURNACE"
We purchased an expensive Trane Natural Gas heater in March 2006. In less than 6 years, the circuit board has gone out 3 times. We asked the dealer to look at it to see if the cause for this recurring failure could be identified. Their only response was to offer to repair it for over $500. We have had it replaced with a less expensive heater that we think will provide better reliability. We also think the new company will provide better service.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.