Consumer Reviews of TRANE furnaces

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Date created: 2013-05-27 Name: j worsley
Location: Grand Rapids, Mi

Satisfaction Rating:
Review:
"Excellent Product"
I purchased a Trane four years ago, and have had absolutely no problems. I agree that if you have problems with Trane, then someone screwed up the installation. I had my system checked for the first time in four years last winter. The technician shook his head and said, "you know there is virtually no sign of wear". Four years of winters in Michigan will put any furnace to the test.

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Date created: 2013-04-23 Name: Colorado

Satisfaction Rating:
Review:
"TRANE JUNK PRODUCT"
I purchased a Trane 10 years ago, after 5 years the motor goes out. HVAC replaced it and it was under warranty. From the first replacement until today every winter for 5 years it would last for two months and then break down. We have had everything replaced. I would not recommend a Trane to anyone. Stay away from this brand name.

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Date created: 2013-04-07 Name: Ranae Willoughby
Location: Fenton,Mi.

Satisfaction Rating:
Review:
"Ratings"
Why don't they tell what make and model of furnace they are complaining about. Also year it was put in?

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Date created: 2013-03-25 Name: M.Saldana
Location: Flint, MI

Satisfaction Rating:
Review:
"Throwing control board bad code"
Our Trane furnace is just over a year old. Top of the line last year. We have replaced the transformer and the board. It is getting power to everything, but it is still showing the control board bad code(a new board was just put on today with a new transformer). What can cause this? Please respond asap as even though its "Spring", we are still getting snow and very low temp. Thank you.

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Date created: 2013-03-03 Name: david Scott
Location: Whitmore Lake Mi.

Satisfaction Rating:
Review:
"Trane xv90"
Worst furnace in the world, nothing but problems since I had it installed. The only thing that saved me was I got a 10 year parts and labor guarantee. Replaced at least 3 circuit boards not to mention all the other problems, I am so sick of this furnace, now it starts and stops several times before it starts up, very annoying and tonight the exhaust blower is making loud noise. They told me it would be 149.00 to come out plus parts and labor. I Will be checking into replacing this piece of crap soon.

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Date created: 2013-02-16 Name: R. Lehman
Location: Clevelend, OH

Satisfaction Rating:
Review:
"Poor quality, no service"
I moved into a condo in Cleveland in August. When the heating season began, the furnace ran ok at first, but soon failed to ignite. The startup sequence progressed to the gas valve opening but the flame could not be confirmed. I called a Trane licensed company that works in this building and the analysis of the technician was that the flame sensor was bad and the blower motor bearing was noisy. Unit was 11 years old and had operated successfully for those 11 years. Nonetheless, I decided to install a new one, just to have everything new and a-ok. a new tuh1d120a9601aa was installed and I was told this was a direct replacement for the old one, same unit. The new furnace would not ignite reliably either and the installing tech noted the flame was not tight but was being sucked backward. Removed the intake 3" pipe from the collar. Unit operated properly with the intake pipe removed from the collar so that ambient air could be used for combustion. In this ambient air mode the pressure drop across the furnace (using same ports as the pressure switch) with the furnace running was 1.95" of water column. Replacing the intake pipe on the fly reduced the pressure drop to 1.88", a minor reduction in air flow and still well above the 1.48" value of the pressure switch. I repeated this process several times and to confirm that the flow reduction due to the intake pipe in steady state operation was only about 0.07". Although the 3" intake pipe (now largely converted to 4" with long elbows) length is near the limit (50'), the intake pipe is not significantly restricting the air flow during steady state operation. The problem is that much of the intake pipe run is vertical (I am on the 4th floor of a 6-story condo where the intake and vent are on the roof) and a chimney-effect draft is generated in the intake pipe. The pressure in the intake (measured relative to ambient) is only 0.04" water column, but the amount of flow as felt with your hand at the intake is impressive. My view is that the negative air flow is disrupting the flame ignition even though the total flow through the unit at steady state is sufficient as measured by the pressure switch. Question #1: Why does this new unit operate more poorly than its predecessor, even with new 4" intake and flue pipe? Has the inducer motor been downsized? It seems to me that a more powerful inducer motor would generate the necessary laminar flow in the combustion air so the burners could ignite with a tight flame pattern. Question #2: Horizontal pipe run is very different from vertical pipe run due to the chimney effects noted. Is this furnace not recommended for apartments with long (30') runs of vertical pipe? (BTW: the chimney effect is great for the flue, but a killer for the intake). Point #1: The quality of this new furnace was not good. The ignitor failed right away and was replace under warranty by the installing company (BTW, the company was very responsive and worked hard on this problem, but still!!!). Even the fit and finish is poor, the blower door and the upper door have sharp unfinished edges that cut my hands. The little tabs that hold down the bottom panel in the blower compartments don't work well and I hear clanging every time the blower turns off. Point #2: Ditto for the main board. Replaced. Point #3: The chat line is incredibly frustrating. I could not even get anyone to come online with me. The comments of other reviews seem equally frustrating!! And why is there not a technical call line for customers? I even called La Crosse, WI and got stonewalled. Terrible company policy. Outcome: Installation company rigged up a situation where some of the combustion air comes from ambient and some from outside air. All is working now, but I would like to know if Trane has downsided the induction motor in this unit, hence the failure, or if this unit is not recommended for installations with large vertical runs of pipe. AND, mostly, I would like to speak with someone at Trane to understand this situation and mostly so I can feel like an appreciated customer.

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Date created: 2013-02-14 Name: George Fordyce
Location: Chesapeake, Va.

Satisfaction Rating:
Review:
"Company owner"
After reading the reviews on Trane furnaces I felt a need to respond. I am a Trane Comfort Specialist Dealer and have been for some time. I have been a Trane dealer since 1993. It is my experience that the large majority of equipment failures are not equipment related but installation and service related. I have found that 95% of all Trane equipment failures that my company sees is due to improper installation. To address some of the comments I have read. My company has not replaced one (1) flame sensor on any Trane furnace we have installed and serviced in the past 15 years. We have not had one (1) case of multiple control board failures in the same time frame and we have not had any heat exchanger failures. We, however, have repaired many Trane systems that have had failures in these areas and, as I have said, in 95% of the cases the failures have been caused by improper installation or maintenance. Do not confuse Trane equipment problems with poor installation and service. If the equipment was installed with out a manual "j" heat load or manual "d" ducting design, it is more than likely not sized properly or has inadequate air flow for proper operation and you will most probably have problems. Do not confuse high cost companies with Trane product problems. You are the one that chose the company that is working on your equipment, if they are over charging this is not the equipment problem. If the company cannot repair your equipment maybe you should look at the company not the equipment. Maybe it is a maintenance issue causing the problem with your equipment. Many customers do not see the need for routine maintenance on your heating and air conditioning systems. Your hvac systems have more yearly operational time that your car or lawn mower yet you routinely have both of these items serviced. But, again, the large majority of Trane equipment failures is caused by improper equipment sizing, duct work, electrical service (grounding), venting, etc. My experience is, over the past 20 years that I have been installing Trane equipment, Trane equipment is a well built, reliable and state of the art residential product. By the way my customer satisfaction rating of Trane equipment my company has installed is 98% with a 100% referral rating. If the Trane product was a bad product there would be no way to achieve these numbers. It is not the product it is the company installing or servicing the product.

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Date created: 2013-02-03 Name: MJS
Location: Iowa

Satisfaction Rating:
Review:
"Designed to Keep Repairmen in Business"
I moved into a home with a Trane xl90 that was installed in 2003. I figured the unit to be relatively young and good for a few years to come. Wrong. First winter we lived there found it blowing cold air. Opened it and found lots of rust, a burned ground wire, and a burned out ignitor. I replaced the burned wire and the ignitor and cleaned out the gunk in the lines that drain condensate. Since then, I have had to replace the ignitor at least once every winter, and it still has a tendency to run even when the flame sputters out at the startup so that I have to go down and throw the breaker to force a restart. The unit was completely unreliable from the very moment its warranty had expired and Trane service and parts are very expensive. When I replace this unit I will not even consider using Trane.

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Date created: 2013-01-10 Name: A. Paul
Location: Michigan

Satisfaction Rating:
Review:
"Ignition issue..."
Ignition issue – furnace 5 years old - 10 year warranty - I had an issue with only two of the six jets firing, so I contacted Trane via the chat, this is what came of it, the first chat is not there, it was short but was disconnected, I asked about tech support,warranty parts and repairing the unit myself after having over a thousand dollars worth of "repairs" already done by their "quality techs" … below is what was said after that… Kris: Good afternoon. Is this your first tiem contactin us? Andy: Hi Kris - lost connection - Kris: No problem. Regarding the warranty information and self installation correct? Andy: Correct... Kris: Ok, unfortunately, It is critical that our products and Original Equipment Manufacturer replacement parts be installed and serviced by licensed, qualified independent Trane dealers who have access to product data, service updates, and distributor training. As a manufacturer, we feel that it is in both our customers' and our best interest to ensure that our product delivers the quality, durability, and comfort we advertise and you expect. Andy: I understand this, but if your "repair people" do nothing but replace parts until it works, where is the value of a "service tech"? Andy: Obviously not being able to diagnose the issue... Kris: I understand. In that circumstance I would contact another dealer for another opinion. Also, these dealers have tech support available to them so they can contact them and get direct support for the units Andy: Parts replacement cost have to be enormous when that is all that is done...why is this tech support not available to customers? - it could save huge amount of replacement part cost because people want it fixed and nothing to gain from it other than a working unit, repair stations (dealers) have to make a living off of it... Andy: I am also told Trane will not cover a service call, only parts...so I have out of pocket for a warranty call along with Trane costs for parts...something is not working here when there is cost coming from two directions... Kris: Our products are heating and air conditioning units. Trane does not sell parts direct, parts and equipment are sold by the regional distributor offices to licensed heating and air conditioning dealers and contractors. Our recommendation is to contact a Trane dealer for service. Kris: Thank you for contacting Trane LIVE chat. Have a great rest of the day Chat Session Ended, Goodbye. (5010) Absolutely blown off, I will never buy or recommend a Trane again…

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Date created: 2013-01-04 Name: B. Luther
Location: Altoona,Pa

Satisfaction Rating:
Review:
"Things aren't built the way they used to be!"
Furnaces should last about 20 years so they say now. How about 12 years and then need a complete mother board costing $1200!!!!!!!!!!!!!!! That's more than 25% of what I paid for it. They say "just bad luck, electronics can fail". I say piece of junk! The dealer I talked with says its not uncommon for that part to fail. How about issuing recall replacement parts! What is uncommon is to find an extra $1200 in my bank account!

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.