Consumer Reviews of SEARS furnaces

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Date created: 2012-10-07 Name: Stanton Morris
Location: Eugene, Oregon

Satisfaction Rating:
Review:
"Bizaar Experience"
Things started out very "Sears-like" with a seemingly knowledgeable and professional sales pitch. Everything in between was your worst used-car salesman nightmare. The installation price negotiated with the salesman turned out to be a low ball bait and switch scam. It was subject to the approval of the installation manager. He upped the price by 30% immediately after the contract was signed. I was never told exactly what I was getting. The price skyrocketed every time I asked about about something. It was exactly like the joke about buying car and finding out the motor, tires and transmission were extra. Only in this case it was duct work and plenum that were extra. And not cheap. The initial bid of about $7k would have wound up being closer to $20k if I hadn't backed out. They tried to gouge me a 30% cancellation fee. I contacted Sears' home office and got with a full refund about thirty days later. Sears should get clean up their act or get out of the furnace business.

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Date created: 2012-03-10 Name: Lisa
Years owned: 1

Satisfaction Rating:
Review:
"worst service"
I wish I came this website sooner. It's too late to return the Kenmore furnace I purchased last October. My problem is so similar to Cindy's, never properly turned, won't go to 2nd stage, only increase 1 degree per hour. Sear's contractor (only one person in my area) is very rude and incompetent, exactly like other reviewers said. He returned with wrong part days later, then replaced with the right one a week later, but it won't fix the problem, so he adjusted blower from lowest speed set up when it was installed to the highest speed, it seemed worked. We wake up early morning next day by the noisy of furnace. The contractor came in and said it's fine for him, he heard louder ones than this.

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Date created: 2012-01-30 Name: Cindy
Location: IL
Years owned: 1

Satisfaction Rating:
Review:
"Loudest furnace, worst service"
Buyers beware, Sears has the worst furnaces and the worst service. It was just one problem after another. First, it was installed wrong and never properly tuned. The two-stage furnace would continually stay in the first stage and would only increase the temp in our home by 2 degrees. Then, when the handyman finally came, he discovered that he had ordered the wrong parts. Next, when the previous problem had finally been fixed, the furnace was so loud that my kids, husband, and I woke up in the middle of the night. When we had a Sears repairman come check out the problem, he told us it was normal and there was nothing he could do. I've never heard of anyone with a furnace that was so loud it'll make your ears ring....

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Date created: 2011-11-27 Location: Cleveland, Ohio

Satisfaction Rating:
Review:
"One of the worst purchases ever."
If you find loud fan noise relaxing or are completely deaf and in addition don't care about comfort, this is the furnace for you. Otherwise, don't even consider this furnace which is named the "Dependable Ninety-two". This thing never shuts up. It has a 2-stage fan motor which cycles on and off continuously. That you can depend on. You could live with it if it provided comfortable heat, but it doesn't. To be fair, I live in Minneapolis in an older house with minimal wall insulation and insulated attic. Just the same, I'm fed up with forced-air furnaces. It seems everywhere I go, whether private homes or some stores, there's a fan noise coming from the ductwork. The local Whole Foods store is the worst. Standing underneath one of their ceiling vents feels like being behind a jet plane about to take off. I'm not making this up. I'm amazed these things haven't been made illegal. I'll be shopping for radiant baseboard hot water heating system with a high efficiency boiler. No fan required!

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Date created: 2011-03-09 Name: Lori Lucero
Location: Pagosa Springs, Colorado

Satisfaction Rating:
Review:
"Sears, run the other way"
We purchased a Carrier furnace from Sears in January for $4800, this was supposed to be top of the line. When we signed the paperwork for the furnace we had no heat in our house and they promised us at the signing they would be here to install the new unit in 3 days, it took 10 days of no heat in our house before they finally came. The unit worked for 4 weeks then shuts off by itself and blows out cold air, we called Sears they said to reset the unit which we did. It ran again for 1 week before shutting off in the middle of the night, called Sears, they said to reset it, did that and it shut off again in 2 hours, we now have no heat in our house and they won't be here for 5 days. We have a $4800 unit and no heat. The manager in Denver refuses to call us back, called his manager, he won't call back, there is no corporate phone number, you can only write to them, big deal that's a big help. At this point we have 90 days to change our minds about this unit from Sears, which we will be doing, Sears come get your junk out of our house, Sears has horrible products and customer service, run, don't walk away from Sears.

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Date created: 2011-02-07 Name: Sarah V.
Location: Lansing, MI

Satisfaction Rating:
Review:
"Huge waste of time"
Our family decided that the furnace had lived long enough. After 29 years, it was bound to crash soon. We built a list of contractors and put Sears on the list because they have been in business for a long time, and I thought they were a trustworthy company. The guys came out to give us a quote and they seemed nice. They walked through our house to get a proper measurement and count vents. Everything seemed fine until they sat down to 'run the numbers'. They arrived at our house at 7:30pm and didn't leave until 11pm! Then, at the end they gave us a quote of over $10k for a single stage furnace and and AC unit. We have a small craftsman bungalow. Since this was the first quote we got, we got concerned that it would cost more than we thought, but subsequent quotes came in at around $4k less! On top of that, the salesmen tried to pressure us with an 'initial visit discount'. It was rediculous!! In hindsight, we should have kicked them out within the hour. We are still fuming!!

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Date created: 2011-01-06 Name: Jose Palmieri
Location: Minneapolis, MN

Satisfaction Rating:
Review:
"Worst purchase in my life"
If you find loud fan noise relaxing or are completely deaf and in addition don't care about comfort, this is the furnace for you. Otherwise, don't even consider this furnace which is named the "Dependable Ninety-two". This thing never shuts up. It has a 2-stage fan motor which cycles on and off continuously. That you can depend on. You could live with it if it provided comfortable heat, but it doesn't. To be fair, I live in Minneapolis in an older house with minimal wall insulation and insulated attic. Just the same, I'm fed up with forced-air furnaces. It seems everywhere I go, whether private homes or some stores, there's a fan noise coming from the ductwork. The local Whole Foods store is the worst. Standing underneath one of their ceiling vents feels like being behind a jet plane about to take off. I'm not making this up. I'm amazed these things haven't been made illegal. I'll be shopping for radiant baseboard hot water heating system with a high efficiency boiler. No fan required!

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Date created: 2010-11-08 Name: J Smith
Location: Columbia, MD

Satisfaction Rating:
Review:
"Terrible - unrepairable and only four years old"
I purchased a Sears Kenmore furnance and heat pump to the tune of $5,000 a mere four years ago. My local electric company is unable to repair the furnance - they have ordered almost every part but I still have no heat after three weeks. I now have to spend another $5,000 to purchase a new furnance. I will never buy a Sears product or service again. No wonder they are going out of business!

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Date created: 2010-10-31 Name: r d c
Location: n va

Satisfaction Rating:
Review:
"oil furnace"
My experience with the local (n va) sears was somewhat better than described in the other reviews. As a large firm, they have essentially bureaucratized the experience, and in my case the folks who showed up (for a forced air ac/heating) system were competent and got the job done quickly. I have had a break down every other year, which is about the same as for the older unit that was replaced, although the new unit is more efficient than the last one. I have had sears and other local guys do the repairs, and most are a bit dishonest--recommending more repairs than really needed. The sears guys have been toward the honest end of that spectrum although they are a bit more expensive.

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Date created: 2010-09-20 Name: MJ
Location: Colorado

Satisfaction Rating:
Review:
"Don't even waste your time talking to them"
In process of getting bids on a furnace. The Sears guys who came out didn't know the difference between manual J and Manual D - one for load calculation and one for ductwork design. told me J replaced manual D now. They spent most of the time with a high pressure sales pitch on the Sears company to go with as an installer because they've been in business so long.Told me I needed a 80,000 BTU furnace and I have 819 sq. ft. Way more than what other contractors are proposing. I finally got them out the door when another contractor showed up to meet with me. They later dropped off a bid which did not break down the new ductwork that had to be replaced and no info on the type of furnaces. Don't even think about calling them to do a furnace replacement.

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