Consumer Reviews of RUUD furnaces

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Date created: 2011-02-05 Name: Ohio Maynard
Location: Dayton--ish, OH

Satisfaction Rating:
Review:
"Look elsewhere"
Achiever 90 Plus model good for the first couple years, then problematic. Latest issue, we needed a 2-foot rubber drain hose. So what's the big deal?... You must get all parts from an authorized service provider due to "safety risks". Sounds more like protecting service providers income to me - how about you? Anyway, 2-foot hose with service call would have been $100.00 +/- (we substituted with $3.50 hose from Lowes - hope ruud didn't force us into a safety risk situation). Ruud/rheem won't even give you the part number, or provide a parts list!!!! Whatever unit you buy, make sure parts are available over the counter to the owner, or require installer provide a parts list and service manual as part of the installation contract.

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Date created: 2009-06-02 Name: Orville Johnston
Years owned: 31

Satisfaction Rating:
Review:
"Eh..."
I am a little pissed that my unit failed after 30 years. I sure wish I could have kept it till I died, which will probably only be another year or two.

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Date created: 2008-11-07 Name: Rhonda
Location: South Dakota
Years owned: 1

Satisfaction Rating:
Review:
"Ruud - clicks off and on continuously"
In October 2007, We bought a brand new Ruud Ultra Series 90 Plus Modulating Gas Furnace with Contour Comfort Control. When it needs to "modulate" it clicks off and on continuously and without pause, anywhere from 1 to 20 minutes. Sometimes it works like I imagine it should, and it's a beautiful sound. This clicking has been going on since the day it was installed. Our installer cannot figure out why this is happening and has not been able to get answers from the Ruud people. The furnace has saved us over $200 in gas bills over the past year, but we have to adjust the temperature on the thermostat up to 20 times a day because the clicking noise is so disruptive. We replaced the thermostat but nothing changed. We've used this furnace for 10 of the 13 months we've owned it.

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Date created: 2008-11-03 Name: r.robb
Location: Milwaukie,OR
Years owned: 8

Satisfaction Rating:
Review:
"owner"
Ruud Silhouette11 Plus 2 lxe gas. Had to replace a high pressure switch in Jan 04, worked okay until May 08, a service tech came out to see why unit was not working, checked out okay and sold me an expensive digital therm. When we started heating again this fall had no ignition, replaced pressure switch again., lasted one week now waiting for the tech to come out today Nov 3 to see why its not working.

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Date created: 2008-10-08 Name: Wood
Location: Williamston, MI
Years owned: 10

Satisfaction Rating:
Review:
"money pit"
Motherboard has fried twice. Now exhaust motor is fried. Not to mention the rust inside the unit. An hvac person told me that the problems were due to high moisture in my basement, but I found that the exhaust motor condensation was not draining properly and the other condensate hose was loose and leaking in the unit causing electrical failures. I periodically pour a cap of bleach in the condensate trap to keep algea away. The parts for my unit are , I think , outrageously priced.

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