Consumer Reviews of RUUD furnaces

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Date created: 2011-01-16 Name: lh
Location: Pittsburgh, PA

Satisfaction Rating:
Review:
"DON'T WASTE YOUR MONEY"
I bought an 95% Achiever two stage. An hour after the unit was newly installed it stopped working. I have contacted Ruud after sales support and am really disappointed in their response and follow up of my issues. In fact after I talked to the Ruud/Rheem rep he has never responded back. How is that for customer service . ? I was so disenchanted I had my contractor bring the Ruud technical rep and nothing has changed. This unit is loud! And I agree with another reviewed on the lack of warmth. I am not so sure this product is working the way it should; meaning I have a lemon or it is just a defective/sub- standard product in general. What a sad state for such a big investment. I thought I did my homework, but alas. Please take advantage of this wonderful forum and read, read the reviews.

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Date created: 2011-01-06 Name: Drew Landaeta
Location: Minneapolis, MN

Satisfaction Rating:
Review:
"Poor Quality Product"
Had a new Ruud Achiever 90 Plus professionally installed with a new a/c unit in 2005. In the five years it's been in my house I've had more than 12 failures when it's 20 degrees or below. So far two circuit boards, 1 pressure switch and 1 ignitor have failed. Please do research when buying major appliances, I trusted the installer for quality products- big mistake.

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Date created: 2011-01-05 Name: S Skerce
Location: Illinois

Satisfaction Rating:
Review:
"Ruud Super Quiet 80 (Do not buy this unit)"
The don't call it ruud super quiet 80 for nothing. If you like to be cold this is the unit for you. If like to be warm do not buy the ruud/rheem achiever super quiet 80. In less then two years that it was installed the Technician has been here 8 time because it stopped working.

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Date created: 2010-12-27 Name: sal delre
Location: jackson nj

Satisfaction Rating:
Review:
"achiever"
i love my ruud furnace. 5 years and never a problem

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Date created: 2010-11-19 Name: John A
Location: Whiby ON

Satisfaction Rating:
Review:
"Ruud Gas Furnace"
We had a Ruud 95% gas furnace installed, and we are very happy for the unit and the job done perfect. So far, we don't have any complaint. We check the Consumer Report before we bought this unit, and we are going to have a A/C install next summer.

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Date created: 2010-11-10 Name: Mr RUUD
Location: Michigan

Satisfaction Rating:
Review:
"RUUD Achiever"
I own the rgrm Achiever Series 95+ 90Kbtu. Only problem was loose safety switch on bottom door panel. Unit wouldn't turn on when calling for heat. No dual green lights inside. tightened up the switch resolved issue. Also would get whistle noise but that was caused by air getting past the side of bottom door panel. Loosening the door screws fixed that. Overall this is a tank of a furnace. I love it!

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Date created: 2010-10-18 Name: C. Johns
Location: Spokane, WA

Satisfaction Rating:
Review:
"No problems"
I had the Ruud Achiever 90+ Efficiency furnace installed in Dec. 2004 for a cost of around $4000 & no rebates. It is a 2 stage modulating furnace. I also had a humidifer installed. I have not needed any repairs on either. The furnace comes on immediately, heats my house quickly, and operates very quietly. As to how much $ is saved over my previous 30 year old furnace it's hard to know due to constant rate increases. My house is around 2500 sq ft. and my heating costs in a moderately cold winter month here in Spokane, wa will average $125.

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Date created: 2010-10-14 Name: greg

Satisfaction Rating:
Review:
"unknown"
I had my rudd furnace installed new several years ago. It gave problems from day 1. Every year I have a service call because it will not light. i have called the company but they could care less.

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Date created: 2010-10-13 Name: Jerry Samson
Location: Portland, OR

Satisfaction Rating:
Review:
"90% Gas furnace"
We have a 5 year old Ruud gas furnace had never given us any trouble. Very quiet unit. I would highly recommend these to anyone.

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Date created: 2010-09-28 Name: Matt

Satisfaction Rating:
Review:
"Installation"
We have installed Ruud furnaces for the last 8 years and have very few problems. If you read all of these unsatisfied ratings, you can see a pattern of unqualified installers. Trained installers, sizing the furnace, making sure the duct sizes are proper, venting it properly, and making sure the electric is proper are a must. A lot of old homes do not have good grounded circuits which the new controls need. I have read a lot of posts on here and almost all of the bad ones are installer issues, not the brand. Most would have the same problem with another brand if installed the same. Proper installation and routine maintenance, a furnace will last a long time. Just like your changing the oil in your car, your furnace needs attention yearly also.

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