Consumer Reviews of LUXAIRE furnaces

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Date created: 2013-02-26 Name: J R
Location: Sterling Heights, Michigan

Satisfaction Rating:
Review:
"J R - Luxaire Review"
I purchased a high efficiency Luxaire furnace in 2005 to replace a Similar 20 year old Trane. I assumed that since Luxaire is a Johnson Controls company that the product would be high quality and reliable. I was wrong. On hour after the furnace was installed it quit. The intake blower moter was defective. In the spring of 2006 the furnace quit again, this time due to a defective wire. In the fall of 2006 et another service call was needed to clean the gas orafice. Things were fine until 2010 when the blower motor module fried requiring a new module and blower motor. In February of 2013 the furnace quit yet again. The motor module once again fried and the Luxaire dealer said the motor should be replaced along with the module. I took their advice and had the repair made for $1156. The blower motor later tested ok, so I at least have a spare motor for the next time. a call to Johnson Controls customer service seeking help with the repair was met with "Oh, it's too far out of warranty". The rep suggested that perhaps the local distributer might be interested. Most likely not. I am very disappointed in the performance of a product that should have a useful life of 20 plus years. I would never purchase another Luxaire product...I Can't afford the service calls and I'm tired of being cold while waiting for a repair tech.

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Date created: 2013-02-17 Name: Frank Fabricius
Location: Reading PA

Satisfaction Rating:
Review:
"Home Owner"
It does save a ton of money until it needs repair. It stopped working on 2/11/13. I contacted the local gas utility that has a large service department. The utility (ugi) had checked the installation and replaced a pressure switch in 2011. At 3 months short of 5 years the pressure sensor on the circuit board went bad. No Heat! Luxaire says the board is obsolete, not under warrantee, and its replacement is over $700.00. The the board was sent and directions also say the gas valve has to be replaced. None in the kit. Still have no heat!! I would advise anything but Luxaire or York.

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Date created: 2013-02-01 Name: Lois Wallace
Location: Pickerington, Ohio

Satisfaction Rating:
Review:
"Lois in Pickerington, Ohio"
This unit went through 3 inducer motors. The first went after two years, replaced with one that went out in 2 weeks and the third went after 6 more years. I got a total of 12 years out of this furnace. The inducer motor was made by Fasco and was a Swirlwind. I located Fasco and was told that Luxaire was putting in the wrong type of inducers in this model furnace. I tore down the inducer and saw that the bearing were worn out, causing the turbine fan fins to hit on the inside of the motor housing. I think Fasco was lying and since these motors are made in Mexico, what can you expect. I bought a Carrier. Better, longer warranty.

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Date created: 2013-01-24 Name: Connie
Location: Phila., Pa

Satisfaction Rating:
Review:
"DESPISE THIS HEATER!!!!"
We have had our Luxaire heater for 5 years now and it has been nothing but problems since day 1. Because it was installed by a friend, who by the way is a qualified hvac technician, I never called Luxaire about our problems. For 5 years, he has been trying to find out what is wrong with it and why it just shuts off after it reaches temperature. We have the same seemingly re-occurring problem that I hear other consumers speak of. Afraid to leave house when it's cold, waking up to a cold house, and having to turn the heater off and back on just to have heat throughout the day!! Well, I finally called Luxaire and found a very unhelpful, defensive, service manager who recommended I hire another technician. And when it fails again...then what?? No answer!

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Date created: 2012-10-30 Name: Jon
Location: Quincy, IL

Satisfaction Rating:
Review:
"Noisy"
Furnace noisy when it goes on and when it runs. The house feels cold and the furnace doesn't keep a consistent temperature. This machine cost more to operate last mild winter than our old vintage 1950's American Standard did in previous colder winters. This furnace may be more efficient, but electric costs more to operate. I would never purchase this brand of machine again.

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Date created: 2012-08-08 Name: Brandon DuLong
Location: Brighton, MI

Satisfaction Rating:
Review:
"RE: Terrie in El Paso"
Hi Terrie, We had a Luxaire heat pump installed in 2009 and have had nothing but problems with it since. A great deal of them were with the inadequacies of the dealer we chose (whom we found on Luxaire's website), however, my experience with Luxaire's rep for the state of Michigan was just as disappointing. Initial conversations sounded promising in resolving the problem, but when they found out what the problem was it became our burden to bear with a different dealer and additional costs. I had a defective reversing valve which caused our refrigerant to leak. Luxaire covered the replacement of the valve but not that of the refrigerant(the most expensive part of it), not to mention the labor of a different dealer. It sounds like the issues with our units are a little different but the headaches are the same. Currently, I'm in the middle of lawyer consultations but will most likely end up addressing our problem in small claims(both with the dealer and Luxaire separately). A company that doesn't represent it's product is cowardly and I would love to hold Luxaire responsible for their end of it so let me know if I can help. Thanks for the post.

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Date created: 2012-06-04 Name: Terrie Adock
Location: El Paso, TX

Satisfaction Rating:
Review:
"Luxaire/ York/ Johnson controls"
I bought a Luxaire hvac/ Furnace system in 2006. Worst mistake I ever made. This has nothing to do with installation. The unit was ok until 2011. I found out then how bad the problem really was. This unit is a 2 speed system with computer control boards on both the hvac and Furnace units. When we lost the compressor last september I couldn't find a "luxaire dealer" who wanted to touch the darn thing. Then I found out that several of the dealers in the state of tx that put these things in either were forced out of business or changed brands because of the lack of back up from York/ Johnson Controls who manufactures this unit. Well I found out that York discontinued the board that goes to this unit so you have to have it reengineered in the field. What a joke. Since the reengineering project I have had 3 compressors burn out on it. I have had 2 "luxeair" approved techs look at it and one non- luxaire look at it. After research on the web I found out that York/Johnson controls were aware they had a problem with this unit years ago but they never bothered to notify, technicians, dealers, wholesalers, or customers. They are the biggest thieves in the industry in my opinion. They have cost thier approved "dealers" money, thier businesses and thier customers hundreds and thousands of dollars since the manufacter of the plus system. I need to know of anyone out there who has dealt with or purchased this "Plus System" as I am trying to start a class action lawsuit against this company for the neglegent way they have handled this situation. Please put your comments here and let me know who you are.

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Date created: 2012-05-15 Name: Charles H Dana
Location: Batavia New York
Years owned: 1

Satisfaction Rating:
Review:
"home owner"
I put 1 year because they did not have six months The installer was Johnny on the spot when it was time collect the money after that he refuses to come out to service the unit. This junk cost twice as much as my old oil furance did this passed winter 2011-2012 The problem is that air flow is minimal. I called the distributor (IDbooth) they sent some guy out he spent ten minutes and left. I expected a call nope I had to call them. I spoke with the local manager who has never been in my house and his answer was your house in poor condition I hung up on him. Luxaire is a joke you can't speak to technical services unless your an hvac company. Pro Mechanical of wny in Stafford, New York installed it took the money and ran

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Date created: 2011-12-29 Name: Roger Findley
Location: white lake mi
Years owned: 4

Satisfaction Rating:
Review:
"All Luxaire Products"
I am a contractor who has been selling Luxaire going on seven years now. I was with a Carrier dealer for 15 years before I can tell you the problems that I have with Luxaire are pretty much a big zero. The last thing a contractor wants is to have to go do warranty calls with no pay for a product he put in. Once again it all goes back to who put the product in were they trained or did they not even read the install manual. I could be selling any brand out there but Luxaire has proven their all American made product is by far the best I have seen. So do yourself a favor don't waste your time reading all the reviews of people that did not want to pay a qualified contractor to install furnace or air and find a good Luxaire dealer you will not be sorry plus 10 year warranties on everything. Need references I can give you 100's of more than satisfied customers just email me.

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Date created: 2011-11-29 Name: J. Gebhart
Location: IL
Years owned: 1

Satisfaction Rating:
Review:
"Unhappy with product"
Had this furnace for 2 months --- it is the loudest and makes so much noise we have to turn the tv up every time it goes on. We were told it would be similar to our old furnace. We told the guy it was noisy, The guy came and said he turned down the blower as much as possible to try to make it quieter. The furnace we replaced that had a broken heat exchanger was 2 belt driven American Standard? Furnace vintage 1950's; much quieter and although I'm told this new one is more efficent I haven't had it running that much to prove whether the cost will change or not. It wasn't that expensive to run the old furnace. This Luxaire furnace is not good for older homes and older duct work. I am not happy with it.

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