Consumer Reviews of LENNOX furnaces

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Date created: 2013-02-02 Name: Robert Grouse
Location: Easton,PA

Satisfaction Rating:
Review:
"A very noisy EL296"
Model EL-296-UH-090-XV-36C installed (after some delay) by a Lennox dealer. This is a premium, high-efficiency variable speed furnace. When the heating season arrived it began making several different noises. After some time the installing dealer was called; the technician reported that the variable speed furnace was installed to operate only at low speed. He made some adjustments and things seemed to improve, but more recently the strange noises have returned.

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Date created: 2012-12-31 Name: S.Zeches
Location: Colorado

Satisfaction Rating:
Review:
"Gas Heater"
This unit installed cost $6261. August 2006 we had no problems first three years then have had to clean heater every year since [$89.] due to Flame Sensor issues. Yes, it is very quiet and comfortable but the operating costs have been high for this 80% afue rating.

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Date created: 2012-11-16 Name: Bill Prosch
Location: Cameron Park, CA

Satisfaction Rating:
Review:
"Buyer Beware!"
This past summer, my wife and I purchased a "hybridized" Lennox system, which included an ac unit and a propane furnace. As explained to us by the Lennox dealer, the ac unit would function in reverse during the winter as an energy efficient heat pump, until the outside temperature dropped to the point where the unit was more expensive to run than the propane furnace. At that point, it would switch over to propane. The dealer called it a "dual fuel" system. Everything functioned relatively well until it got cold, which happened while I was out of town, leaving my wife without heat. Now, after four trips by the dealer on four days that I had to take off of work, it still does not work properly. I called Lennox Consumer Affairs, and, what a joke. The young lady who answered the phone had customer service skills that could only be described as appalling. My dealer and I had a discussion about this and he understands that he is not to return to attempt repairs without a factory representative alongside. If that fails, the next step will be the lawyer. As far as I can see, spending the extra money on Lennox equipment is an exercise in futility. Save some cash and spare some heartache. Buy something other than Lennox.

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Date created: 2012-10-28 Name: D. Thompson
Location: Illinois

Satisfaction Rating:
Review:
"Unsatisfied"
Our Lennox was selected for quality and considered one of the best on the market when we built our home. However, we have repaired the unit for the past four years at an average of $200 plus per year. We just replaced the unit with a different brand very unhappy with unit performance. The electrical box was our problem each season. Would not purchase another Lennox product.

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Date created: 2012-01-16 Name: Bill Craig
Location: Bellevue, NE
Years owned: 5

Satisfaction Rating:
Review:
"Dissatisfied Lennox customer"
New house, Lennox furnace and heat pump: the heat pump fan went out at four years (part warrantied, I paid labor); then at five years and seven weeks the pressure switch (all my cost) and five years 11 weeks the circuit board (over $400, again, all my cost). Never again.

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Date created: 2011-12-08 Name: Steve
Location: KC MO
Years owned: 7

Satisfaction Rating:
Review:
"Noisy!!"
Bought 2 identical units (my home and rental home) based on the Lennox name. Ha! So much for name recognition anymore! The most annoying thing about BOTH units...is the "super special efficiency motor thing"..whatever it is. It vibrates the entire furnace!!! Both units!! It sounds like a bulldozer has started up in my basement when it comes on. I've tried tightening the bolts on the motor, but it didn't help any. I had to actually TAKE THE MOTOR OFF and place dampening rubber spacers under the screws...it helped a TINY bit..but still......having to tinker and rig up a NEW furnace is uncalled for. No more Lennox for me. A friend of mine's furnace just went out. I told them NOT to buy Lennox due to my experience. See what sending your work to CHINA/MEXICO does to your company name?!

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Date created: 2011-05-19 Name: linda barber
Location: kingsport tn

Satisfaction Rating:
Review:
"Two Lennox under 4 years - two fan motors failed."
I know nothing about heat pumps but paid more because i thought a lennox was a better brand. the installer has been in business for years and only installs lennox so i think he knows what he is doing. We put one in my son's house and one in our house. BOTH have had to have the fan motors in exterior unit replaced. That just seems like a pretty big coincidence or either it is possible that there is some defect in their fan motors. People keep posting that it isn't the heat pumps themselves but the installation. How could improper installation cause a fan motor to fail? Doubt I'll buy another. We had a Bard before which lasted for 25-30 years!

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Date created: 2011-03-14 Name: P. Skaudis
Location: Mckinley, MN

Satisfaction Rating:
Review:
"When running makes my ears RING!"
These 95% Lennox furnaces are efficient, but why does the one I have make my ears ring? It takes just a min. to start them ringing, but almost 5 min. before they stop. If I run just the fan, my ears don't ring. It's only when the heat cycle is on. I talked to the installer, but he hasn't heard anything. Someone from Lennox, please help!

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Date created: 2011-01-31 Name: J smith
Location: San Diego ,CA

Satisfaction Rating:
Review:
"Two thumbs down"
I am a service and repair Tech for about 15 years and I can tell you Be carful when purchasing lennox equipment they dont build em like they used to.First of all they make a mass production of low grade equipment(builders models) and they are crap.Parts are verry expensive and hard to come by lennox is verry protective of theyre parts most contractors have to go through a middle man to get parts which increase overall cost to the consumer. The high end Lennox stuff isnt too bad but still repair costs are at least double that of most other brands.Most reveiws here look like they have been written by Lennox dealers. Overall No matter what brand you purchase Buy High end High efficency Equipment Manufactured with a little more care than mass production on the asembly line. You Get what you pay for

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Date created: 2011-01-20 Name: WY

Satisfaction Rating:
Review:
"Un-reliable 95% High Efficiency G21 series"
My house inherited a LENOX 80k btu 18 years ago. Since then replaced computer board, fan relay int. stuck ( manufacture can't find part), now the fan won't start automatically, replaced the delay device, symptom changed to intermittent. Very high CO reading when the fan does not turn on and hot. will be replaced definitely but not Lenox for sure.

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