Consumer Reviews of LENNOX furnaces

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Date created: 2012-02-24 Name: bob conklin
Location: new york
Years owned: 2

Satisfaction Rating:
Review:
"Lennox is junk and the dealer Astar charges for everything."
I paid over $20k for this unit and installation. in the two years i've had it, I have spent $600. in repair and today is it down again. two days with no heat. the first time Astar came in to repair it, the tech broke two light bulbs and said nothing. they left me w/o heat for over a week. they keep pushing for service (what a joke). Astar charges (too much in my opinion)for every repair and evaluation at the rate of $100. per evaluation. they repaired the lennox furnace a month ago and it isn't working again. they're due here this am to once again repair this 20k piece of junk. It's the g71.

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Date created: 2012-02-10 Name: Gino Slice

Satisfaction Rating:
Review:
"Lennox Pulse is evil"
My neighbors have a Lennox Pulse unit that gets sends a deep tone into our house vibrating our walls. It has been louder with age and is deemed 'normal' by lennox. What a horrible product that has disrupted my life.

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Date created: 2012-01-26 Name: Paul M
Location: Michigan
Years owned: 14

Satisfaction Rating:
Review:
"Pulse 21 works great. g21"
G21 pulse 21 been in home for 14 years and still going strong. Dealers want to change it out but there are a lot of parts on the market. Don't let these shady dealers try to take away a good furnace from you.

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Date created: 2012-01-25 Name: Eric Tucker
Location: Bellevue, MI

Satisfaction Rating:
Review:
"Pulse 21"
I am irate with Lennox. I have a Lennox Pulse 21. I am the first owner. It was installed in my newly build house in 1997. It has not even been used for 14 winters yet. I have had to have multiple repairs to it in the 14 years. They have never been covered by warranty. Some were before 10 years. It has always been very noisy. It is now failing again. I have been informed, after a costly pressure test on the heat exchanger, that the heat exchanger has failed. The Lennox dealer condemned the furnace. The heat exchanger has a lifetime warranty for the original owner or a 20 year warranty if the house is sold. I qualify either way. Unfortunately, they cannot fix it because parts are no longer available for my furnace. Even if it was another problem (like the controller), it could not be repaired do to a lack of parts. It is my understanding that this lack of parts has been true for a few years. So much for supporting their products for at least 20 years! They offer a four figure price on a new furnace as a replacement to ‘honor’ their warrant. The prices from the Lennox dealer on furnace replacements are more than the quotes for an American Standard, York, and Amana replacements. Lennox is offering some cash back but only on their basic model that is the equivalent of what I have. Most of the cash back is wiped out by the cost of the test necessary to qualify for the rebate. It makes me laugh when one of the selling points on the new Lennox is their industry leading warranty.

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Date created: 2012-01-20 Name: John Malkovich
Location: Sterling, VA
Years owned: 1

Satisfaction Rating:
Review:
"Made by Lennox"
We purchased Lennox sl280v furnace to replace aging Goodman Manufacturing equipment. We have compared brands and tried to find the best deal for the bucks. Lennox produces the best equipment on the market.

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Date created: 2012-01-17 Name: Seth Holt
Location: Michigan
Years owned: 13

Satisfaction Rating:
Review:
"Garbage"
I have had to fix it every year since I had it. Turns out the dealer was very unreputable and went out of business soon after installation. I have done all repairs myself and every year I repair something new on it. I would never buy another lennox product ever!

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Date created: 2012-01-16 Name: Bill Craig
Location: Bellevue, NE
Years owned: 5

Satisfaction Rating:
Review:
"Dissatisfied Lennox customer"
New house, Lennox furnace and heat pump: the heat pump fan went out at four years (part warrantied, I paid labor); then at five years and seven weeks the pressure switch (all my cost) and five years 11 weeks the circuit board (over $400, again, all my cost). Never again.

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Date created: 2012-01-16 Name: Mary
Location: California
Years owned: 1

Satisfaction Rating:
Review:
"Loud motor affects the air condition unit"
We purchased Dave lennox sl280v furnace six weeks ago to go with the Lennox 13acx air condition that we bought last summer.We did not know that the blower motor -which is part of the new furnace -will be the blower motor for my air condition as well. Our new ac used to be very quiet until the furnace got installed. Now my ac is incredibly loud because it is utilizing the furnace motor to blow the air. It is a nightmare! The ac is so very loud, with a straining surging noise, but the furnace is running quietly. When we installed the ac last year it was very quiet because it was using the blower motor of my old furnace. We bought new Lennox products because we were pleased with our previous old furnace and ac The new Lennox models are not quiet as the ones we had before for 16 years . We still do not know how we are going to deal with this problem.

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Date created: 2011-12-31 Name: Jay Colburn
Location: Calgary Alberta
Years owned: 1

Satisfaction Rating:
Review:
"I will never buy a Lennox again"
4 service calls since purchased 14 months ago. With our previous furnace we had one service call over 30 years.

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Date created: 2011-12-27 Name: R Hunter
Location: Espanola Ont
Years owned: 2

Satisfaction Rating:
Review:
"Well made UNIT"
Okay so I bought this unit from my boss. I am a qualified gas fitter and I do work on Lennox products. Before I worked on them I was working on American Standard/Trane(Same furnace just different badge). Lennox is well made American product. The thing with gas fired appliances they still need to be maintained. Myself being a gas fitter that works on these unit would recommend this furnace if you are looking to maintain it.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.