Consumer Reviews of LENNOX furnaces

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Date created: 2011-12-05 Name: Dean rusch
Location: Toronto, ON
Years owned: 8

Satisfaction Rating:
Review:
"A lemon from day 1"
The worst you can buy. The motherboard failed the second year and many a year after that. The Head Office did not respond to ANY complaint. Not even acknowledge. TOTAL GARBAGE!

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Date created: 2011-11-30 Name: M D Fauve
Location: Polk County, Iowa
Years owned: 4

Satisfaction Rating:
Review:
"Not reliable"
Cheap Chinese and Mexican parts continue to fail. Have had to replace several parts on ac & furnace due to failure. Lennox use to be top of the line, but I will never buy another one.

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Date created: 2011-11-25 Name: CJD POA for RT
Location: Winnipeg, MB
Years owned: 15

Satisfaction Rating:
Review:
"Winnipeg Supply/ Furnace Experts over charge"
Helping an elderly relative out who's furnace died on Remembrance Day. We needed it serviced and expected to pay holiday rates. Never expected to get a bill for $766.00 to replace a 48k98 blower control board. Price breakdown was $99 call out/diagnostic + $585.00 control board + taxes. This seemed to be excessive so I called Lennox (the distributor) directly and their list price for the board is $271.62 + taxes. Called a couple of other heating companies and they quoted $176 and $235 for the board as a part + installation; they suggested they install it at their hourly rate to insure nothing else was wrong with the furnace, as for me to purchase the board alone, it would not be refundable if something else was the problem. Fair enough! Winnipeg Supply tells me they have a flat rate book price for the part which includes installation and everyone else will always undercut on parts price. Come on! One hour to install the part "which must be kept in inventory" ends up costing $350 more than Lennox's suggested list price? I think their flat rate pricing is way out of wack, but Winnipeg Supply wasn't willing to make any adjustment. The supervisor said their pricing is similar to everyone else in the heating business and if I was in the business I'd know this! Then they told me we weren't even charged the after hour/holiday rate which would have added $100 for the part plus $40 for the call. Seems all the other companies I checked would have come in a few hundred dollars below this! Interesting how the part price increases along with the service call/diagnostic charge?! Definitely, the last time I deal with this company.

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Date created: 2011-11-10 Name: Barbara Seaman
Location: Omaha, NE
Years owned: 4

Satisfaction Rating:
Review:
"G60UHV(X) series"
I had to have service come out at a cost of $175.00 each time because of sensors that need to be cleaned. The service man said every other year they need to be cleaned so the thermostat will work. Of course I was offered a contract of $270.00 a year for them to come. I care of my furnace and air conditioner. I thought I would pay extra for a furnace that would be trouble fee. My furnace room is spotless. I dust my water heater, furnace pipes and vacuum the floor often. I tell all my friends and family. I feel this furnace is designed to make monies for the service companies. Why is it the contacts are made to stop working when a little dirt or lint gets on them and not in a sealed environment? My last furnace worked great for 30 years never had this problem. I change filters. Of course this gives the heating service a chance to charge of a new thermostat/filter and other fees.

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Date created: 2011-11-05 Name: Rhonda Lippert
Location: rlips109@yahoo.com
Years owned: 5

Satisfaction Rating:
Review:
"furnace"
What a joke! This is the 2nd Lennox G40UH-24A-045X* furnace that we have purchased in the last 15 years. You think that we would have learned after the 1st time. Once again the furnace is running continually and it will not shut off. Last time the furnace would not turn on and they told us it would be cheaper to buy a new furnace then replace the circuit boards. Ha ha! I will never purchase another Lenox furnace. They are a piece of junk and the company should be investigated for selling inferior products. If you are thinking about purchasing a Lennox product don't!!!

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Date created: 2011-10-26 Name: A. Slicker
Location: PA
Years owned: 14

Satisfaction Rating:
Review:
"POISON!"
Not sure what exact one, but I am for sure it is a g26. 7 years ago my parents had carbon monoxide all through their house due to a heat exchanger cracking and now 7 years later it cracked again and was leaking carbon monoxide again all through the house. So now they have to sit in the cold with no heat until this part comes in, which they haven't even ordered yet (been 2 days)! Not only do my parents live there but so does my 88 year old grandma and 2 year old niece. Called Lennox corporate and complained because the part is still under warranty but what about the over $500 repair fee that it costs?! Their answer to this was.... That's your problem not ours..

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Date created: 2011-07-21 Name: Bill
Location: Texas

Satisfaction Rating:
Review:
"Never Again"
We have a Lennox g40un(x) 60 c 110-11 and it 5 1/2 years old and broke again for the 3rd time. We have had to replace the fan motor and blower fan now 3 times. The cost to us this time is $1,398. Well I am researching a new unit -- not a Lennox -- to replace the full furnace. What a piece of garbage this system is.

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Date created: 2011-06-19 Name: Dave R.
Location: Minnesota
Years owned: 11

Satisfaction Rating:
Review:
"G27Mx Lennox - not happy"
Installed new Lennox Innovator series (G27Mx) in November 2000. Within first few months had the circuit board replaced two times. After that no issues until now (June, 2011). Had to replace blower motor. Sounds good, right? Well, before the Lennox, I had an Air.Ease. Old unit, but really heated the house nicely. When having that unit inspected, almost everyone told me that it should be replaced (the plenum - flexible joint between furnace and plenum I think) was brittle. No doubt the furnace ran hot, but it was quiet as all get-out. Install the new Lennox. Ran much cooler, and much more often. Of course, that's the way new furnaces are today - cycle more frequently to exchange air more. I guess I would've been fine with this, but it was much noisier from a fan perspective. Overall, I thought I did a ton of research and came up with a furnace that would run more efficiently and more quietly than my Air-Ease furnace, and keep the house just as warm. Well, I don't feel that this happened. House has always felt cooler, and the furnace is definately louder. Probably more efficient, though (I track my utilities in a spreadsheet.)

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Date created: 2011-05-21 Name: M Nelson
Location: Surrey BC
Years owned: 1

Satisfaction Rating:
Review:
"LENNOX SLP 98...IS IT 97% EFFICIENT?"
I had an SLP98 Lennox furnace installed in Oct 2010. It's supposed to be Lennox's latest and greatest furnace! I was told it was 97% efficient, a big difference form my Airco which was rated at approx 60% efficient. I expected to see a huge difference on my gas bill and even called Teresan (at the time) to figure out how to change my equal monthly payments! However, I have not seen 'any' difference on my gas consumption. Even considering our winter. I should see some savings when there is a 37% efficiency difference, shouldn't I?? Also, what worries me even more is that this new furnace 'booms' or has mini explosions periodically while ramping up to speed. The installer has guaranteed me that it is not a gas leak or seeping gas (although he has not come and to check because I have to give him a specific time when the "booms" occur) but perhaps my air ducts expanding!? Really??? Do you think I am an idiot and don't know the difference between the two sounds? At this point I am not happy with the furnace or the service I've received to attend to my concerns.

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Date created: 2011-04-29 Location: michigan

Satisfaction Rating:
Review:
"Lennox Furnace Review"
Our Lennox was purchased to replace an old unit in 2006. The motor failed one DAY before the 3 year warrenty expired and it cost us $400 to replace, for the labor. THIS is outragous! Now the control board has failed, we are forced to hire another repair person, and this has caused our air-conditioning unit to not work until the faulty control board is fixed. WE will never purchase or recommend Lennox to anoone again. We have no idea what our final cost to fix a 2006 unit, which should have been good for at least 20 years will cost. WE will file complaints with Lennox. Meantime we are hot, ill and VERY unhappy with this company.

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