Consumer Reviews of LENNOX furnaces

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Date created: 2012-12-28 Name: Ted
Location: Ontario, Canada

Satisfaction Rating:
Review:
"1.5 year old, Pressure switches failed, cost $400, Lennox refused to help"
1.5 yr old, pressure switches failed, called Lennox, no backing of the failed product whatsoever, read the fine print, fixing cost over $350+half day off work - very very disappointed.

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Date created: 2012-12-28 Name: Max Shearer
Location: moscow, idaho

Satisfaction Rating:
Review:
"We would never buy another Lennox"
We have had a lot of problems with our furnace & with repair service. Heat exchanger had to be replaced last May and now the furnace is very noisy. Service tech unable/unwilling to take time to research the problem. Then last week the heater stopped working again on a Friday afternoon (week before Christmas). Technician says control panel burned out. Tech says Lennox & service company closed Monday and Tuesday so ordered panel on Wednesday. Part still not in (it's now Friday, a week later). Service company again closed Monday and Tuesday, so part may be installed next Wednesday, almost two weeks after initial call for repair.

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Date created: 2012-12-27 Name: Ryan
Location: Newark, OH

Satisfaction Rating:
Review:
"Save yourself the headache, avoid Lennox"
We have 2 Lennox g26q3 furnaces at in our local Historical Society Museum, plus three more Lennox furnaces in an other building. To put it short - they are junk; poorly designed and built with cheap components. The two g26q3 furnaces both fail 2-3 times a year, typically on a holiday. (I've become really good at repairing them). The two newer Lennox furnaces, (different models) at the other facility typically fail once a year. The only one that rarely has an issue is the 25 year-old "inefficient" furnace. The whole "high efficiency" design is a joke, because you will spend more on parts and service than you will save on your gas bill!

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Date created: 2012-12-23 Name: JOHN
Location: Wisconsin

Satisfaction Rating:
Review:
"Elite G61MPV 2200sq ft ranch 3 years"
We upgraded to the Elite g61mpv with New construction.We also did duel Zones Bedrooms/living area. The future 3rd Zone will be the walk out basement. Total space so far 4400sq ft including the full exposed basement helps.The furnace is quiet and blower works well with the Lennox Ac in the summer.WE Energy always has us on the lowest of the cost and usage line in comparing us with other owners. Quiet /comfortable and as cheap as it gets compared to other places I have been seen and talked to.The ac however did need some motor part 2nd summer.So far very pleased with the furnace. My expectation is 15-20 years,25 would be nice.Cost of the variable fan??? Later,and expenses will be the telling story.Ive heard good and bad about various brands. Look and ask around. understand your warranty!!

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Date created: 2012-12-20 Name: lynn
Location: mn

Satisfaction Rating:
Review:
"hate this lennox"
Noisy howls whistles. I'm ready to rip it out very upset.

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Date created: 2012-12-17 Name: LYNN
Location: MINNESOTA

Satisfaction Rating:
Review:
"I HATE IT WHISTLES NOISY"
This is so noisy and whistles and impossible to get service on this . Nobody responds and they just say from day 1 don't know what that noise is. It howls thru the whole house. the only hope is to move or get another new furnace.

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Date created: 2012-12-14 Name: Rosey
Location: Minneapolis, MN

Satisfaction Rating:
Review:
"Lennox G71P failed third time in four years"
Same or similar issue each time. Pressure switch fails. Ironic thing is that we replaced our nearly 20 year old Heil because we feared it would fail during the winter. So, for a 4 year old furnace to fail three times: totally unacceptable. I spent a lot of money and hopefully the hvac company will replace it for free. I'm probably dreaming but isn't it their responsibility to fight with Lennox to get their money back? I have spent enough days/ nights sitting here freezing. I will not ever buy a Lennox again.

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Date created: 2012-12-01 Name: B. Dahl
Location: Oshkosh, WI

Satisfaction Rating:
Review:
"One repair in 29 years"
We've only needed one repair on our 29 year old Lennox. Hope to make it through another winter. Looking to replace it with an efficient model. I was hoping it would be another Lennox, but not too sure after reading these reviews. I'll be checking other reviews for more information. I thought this would be simple!

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Date created: 2012-11-20 Name: G Porter
Location: Ann Arbor MI

Satisfaction Rating:
Review:
"Furnace works well"
The furnace works fine and saves on heating bills. Paid around $4500 in 2010. No repairs so far for the actual furnace. Had to call the installer back five times to get the blower settings correct. Installer company never did figure it out. I'm computer literate so I read the manual and insisted the installation company call the factory. Factory told them to manually cut a switch setting to increase the fan only setting in summertime to more than 10%, to distribute air throughout the house. Basically the switch controls are over the intelligence of some installation companies. Installers just use factory settings which defeats the purpose of modern furnaces.

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Date created: 2012-11-16 Name: Bill Prosch
Location: Cameron Park, CA

Satisfaction Rating:
Review:
"Buyer Beware!"
This past summer, my wife and I purchased a "hybridized" Lennox system, which included an ac unit and a propane furnace. As explained to us by the Lennox dealer, the ac unit would function in reverse during the winter as an energy efficient heat pump, until the outside temperature dropped to the point where the unit was more expensive to run than the propane furnace. At that point, it would switch over to propane. The dealer called it a "dual fuel" system. Everything functioned relatively well until it got cold, which happened while I was out of town, leaving my wife without heat. Now, after four trips by the dealer on four days that I had to take off of work, it still does not work properly. I called Lennox Consumer Affairs, and, what a joke. The young lady who answered the phone had customer service skills that could only be described as appalling. My dealer and I had a discussion about this and he understands that he is not to return to attempt repairs without a factory representative alongside. If that fails, the next step will be the lawyer. As far as I can see, spending the extra money on Lennox equipment is an exercise in futility. Save some cash and spare some heartache. Buy something other than Lennox.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.