Consumer Reviews of LENNOX furnaces

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Date created: 2010-04-24 Name: M. Laffoon
Years owned: 20

Satisfaction Rating:
Review:
"lennox furnace"
My mom has had a Lennox furnace for 30 years and has had very few problems with it. It is going to be replaced this year, not because of failure, but to take advantage of tax credits. I have had 2 furnaces in my home for 20 years and have also had very little problems. I wouldn't have any other furnace except Lennox.

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Date created: 2010-04-12 Name: F. Williams
Years owned: 1

Satisfaction Rating:
Review:
"What a joke"
Bought this furnace and air conditioner at Warren Heat and Air in Council Bluffs, Iowa. They told me that they could not charge the new air conditioner because of cold weather as it was cold weather when we had them install the units. They will not return the calls. I have tried about 8 times.

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Date created: 2010-04-10 Name: Peter Rennie
Years owned: 4

Satisfaction Rating:
Review:
"Lennox Gv61"
Replaced a perfectly good 25 year old furnace for this "high efficient" model. Has cost more in service calls than I probably will save in gas bills for the rest of my life! After barely a year, furnace kept cutting out (-40 outside) service man replaced flame sensor, had the furnace fully serviced last June and now is cutting out when goes to high output setting, LED's show no problem, another call. Replaced another furnace on rental, at same time has also needed at least 3 service calls and annual tuneup!

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Date created: 2010-03-31 Name: Claire
Years owned: 12

Satisfaction Rating:
Review:
"LENNOX FURNACE"
In 1989, we purchased a Lennox pulse furnace. Due to a recall in 1998 for a faulty heat exchanger, they replaced the furnace with a new one. This March, we had to replace an inducer motor because the bearings were bad. That cost us over $500. We just replaced our air conditioner and found out now our heat exchanger in our Lennox furnace needs replacing. Even though this exchanger has a lifetime warranty and the parts are free, I had an estimate just for labor was almost a $1000. How can they make such a faulty part! We are talking about possible carbon monoxide here. I will never own another Lennox furnace. Two thumbs down!!!!

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Date created: 2010-03-30 Name: Brad Francis
Location: NM
Years owned: 30

Satisfaction Rating:
Review:
"Contractor vs Equipment"
Engineer for a mechanical contractor in NM. I felt compelled to comment on some of the reviews I have read here. In most of the reviews, if you read between the lines, poor workmanship and installation practices cause a lot of problems with all brands of equipment today. Noisy systems (ductwork), ignition problems (gas pressure and venting), frozen condensate lines (draining outside in cold climates), circuit boards (faulty wiring installations) are typical issues in the trade today. The contractor you chose is most important followed by the equipment. If the price is your first concern, you will probably be writing a bad review here also! Find a knowledgable contractor to install a quality brand (Lennox) and the cost will be reasonable.

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Date created: 2010-03-25 Name: B. Cook
Years owned: 11

Satisfaction Rating:
Review:
"G32Q Problem Child"
Lasted for most of four years when the combustion air fan died to the tune of $300. Then it just stopped all together one day, indicating a flame rollout had occurred. The vents were clear, clean and properly installed. The fresh air intake fitting was melted, and if melted through, would have killed us with co. Luckily I had a good co detector! In my opinion, a very poorly designed system. Most other brands will shut down immediately on a flame rollout, a required safety measure. This piece of crap was melting the vent way before it indicated any problems.

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Date created: 2010-03-21 Name: David H.

Satisfaction Rating:
Review:
"David H"
We are an HVAC company. We try a lot of brands, like Goodman, Carrier, Bryant, Luxaire and Trane. You have to have a good installation company to install any of the products. Also, you need a manufacture who will stand behind their products. We try a lot of products and we found Lennox is the only one that give us the best service when we have a problem we can't fix. We call some of them and they never call us back and we look bad for our company. We talk to the Lennox service tech and he came out and fixed the problem for us. Also, I have a problem with one of the outdoor unit. We called our saleman and told him about it. He has no problem. He gave my customer a new outdoor unit. We replaced it for no cost to my customer. All manufacturers are going to have some problem with some of their units. Just make sure they will stand by their product. Lennox has a good housekeeping seal that nobody else has. If the company you are using can't do that, you have to find a company that will stand behind what they sell.

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Date created: 2010-03-21 Name: S. Jones
Years owned: 3

Satisfaction Rating:
Review:
"Lennox furnace"
I have a 3 year g40uh (X)series Lennox gas furnace that does not blow heat. The technician charged $124 to fix the combustion air inducer. He said that the motor for this model has been painted on the inside and the paint become flaky with heat and ultimately will clog the motor. The replacement motor has also been painted and his recommendation is to buy a new American Standard Ace model gas 80% furnace. Does anyone know if this interior paint problem of the motors is real?

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Date created: 2010-03-14 Name: Mike
Years owned: 16

Satisfaction Rating:
Review:
"G23 nothing but problems from day one"
I have hated this furnace since day one. Many problems including replacing a $200+ control/spark box. Waking up to a cold house numerous times in the am, reset power, and would work again for a day, a week or a month then fail again. Now, my heat exchanger has failed, and yes it's under warranty for 20 years, BUT FOR PARTS ONLY. Cheapest contractor wants $400-$600 dollars to replace. So heads up heat exchanger warranties don't mean anything!!!! Most are parts only!!! Check your paperwork. Also keep in mind if you want to fix your own furnace, Lennox will not sell you the part direct, you must have one of their techs do the work. This stinks if you are handy, and want to save some money doing the work yourself! Stay away from Lennox!

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Date created: 2010-03-10 Name: Joy Sullivan
Years owned: 3

Satisfaction Rating:
Review:
"Lennox - a breath of fresh quality!"
Had a Bryant high-efficiency furnace that experience several failures and finally a secondary heat exchanger that went bad. Rather than accept a small manufacturer discount for replacing, we switched to a Lennox two-stage variable high-efficiency. What a world of difference! Quieter, no repairs to date, easier to maintain. Per discussions with various techs, Lennox incorporate many small differences that combine to deliver a superior product overall. After three years, we can say with confidence that this unit is far superior. Some friends just had a Lennox installed and are equally happy.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.