Consumer Reviews of LENNOX furnaces

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Date created: 2009-04-05 Name: LENNOX
Years owned: 13

Satisfaction Rating:
Review:
"Lennox is junk and they don't care"
Over the past 13 years we have had five different Lennox boilers in our home. The first three were the notorious Complet Heat units. We finally "upgraded" to the gwb9-ih which developed 2 leaks within five years. The President, Doug Young passed my letter complaining that Lennox wouldn't cover labor costs to replace last unit on to Customer Service which passed it on to the local sales office which told me to fly a kite. My second letter to Young was just ignored. Another once great company in the hands of drones who don't care about customer satisfaction or the quality of their products.

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Date created: 2009-03-27 Name: LENNOX
Years owned: 6

Satisfaction Rating:
Review:
"HM30 Pice of crap!"
I will never, ever purchase another Lennox product, even if the new ones are better than the very poorly thought out hm30 Complete Heat I have in my house. I bought the house in fall of 2002. The hm30 had been installed in June 95. EVERY single year I have had a failure of $500 or more with this peice of crap. Now today, I have yet another $477 bill for a simple flow pump on the heat coil, that jammed because the plastic impeller broke apart. The impeller cannot be replaced, only the entire pump. What should be a $10 impeller is permanently attached to the $375+ pump. I have had a water tank failure, another flow pump failure, copper corrosion problems, a relay failed on the control board (which of course means a WHOLE new control board, there is corrosion on every steel, metal, aluminum and die cast part in the burner area of the water tank. Yet with every failure, the local Lennox shop has the part in stock! Even the stainless steel water tank! If you have a Lennox HM30 in your house, GET RID OF IT as soon as you can. Even one of the Lennox repairmen said if it was his house, he'd get rid of it! I have a form from Lennox to file a complaint.

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Date created: 2009-03-05 Name: L. Simmons
Location: Jones, MI
Years owned: 9

Satisfaction Rating:
Review:
"Lou Simmons"
Purchased a complete System, Heat Pump/Air and a propane high efficiency g26q3-75-5 furnace. I have a four zone system. Heat exchanger failed this past winter. Serviceman switched power off to furnace in mid Jan. Lennox dealer ordered replacement but wanted $510.00 for labor. Lennox warranty states free replacement for the heat exchanger but will not supply heat exchanger to home owner nor will the Lennox dealer who has my heat exchanger supply it to another licensed installer. Lennox is protecting the Lennox dealers. Never buy Lennox again. Wish I new of a unit that would be a direct replacement and get rid of the Lennox junk.

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Date created: 2009-03-03 Name: A. Biggs
Location: Walla Walla, WA
Years owned: 9

Satisfaction Rating:
Review:
"My Worst Nightmare"
This Lennox hm30 Complete Heat system has cost me over $6,498 in repairs over the past 9 years and now it is irrepairable. I have replaced a thermistor, a pump, a valve, a thermostat, combustion blowers x2, a gas valve, an electrode, a control board, a regulator, a combustion air orifice, and a tank. It broke down while we were gone and the pipes froze and cracked costing me another $1000 in repairs. Now Lennox offers me just $1800 toward the replacement system which costs $3000. How pitiful! We have gone without heat and hot water for many days and paid for the equivalent of a new system. This is unbelievable!

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Date created: 2009-02-26 Name: Robert Dodge
Location: Princeton, NJ
Years owned: 4

Satisfaction Rating:
Review:
"Lennox Furnace"
We purchased the Lennox complete Heat about 10 years ago. While it worked fine, Lennox offered to replace it suggesting that it would go bad soon. We took them up on their offer and installed a traditional Lennox high efficiency furnace. Since that time we have a problem every year. The ignition switch, the safety switch, controller panel, ... Now the aluminum boiler has cracked. Lucky I noticed it only a few hours after it happened since water was spraying everywhere (including all over the electronics). Lennox said the boiler is warrantied but not the electronics (which were ruined by spraying water from the cracked aluminum boiler) or the installation costs of the new boiler. It turns out it will be cheaper to put in a brand new furnace than fixing the old one. My installer recommends not touching the Lennox as he knows that they are trouble.

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Date created: 2009-02-25 Name: j. odum
Years owned: 4

Satisfaction Rating:
Review:
"customer"
Better off with a window fan

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Date created: 2009-02-18 Name: J. Martin
Location: Pittsburgh, PA
Years owned: 2

Satisfaction Rating:
Review:
"Lennox...Never again"
Had a g61 mpv furnace and a xp15 Heat pump installed in June of '07. Have had at least 12 service calls on a variety of problems. I had to have a circuit board replace 2 years in a row. It took 20 months and a Regional Tech to find out why my "Heat Pump" wasn't heating. Was told by the salesman that replacing the filter "now was a thing of the past". After 20 months this new electronic air filter needs replaced as a cost of $235...what a mistake!!!!!!!!

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Date created: 2009-02-17 Name: MDavis
Location: Salt Lake City, UT
Years owned: 11

Satisfaction Rating:
Review:
"angry and disatisfied"
We bought a Lennox Elite Series 11 yrs. ago we have replaced the ciruit board twice now, the ignition switch once, and had the fan repaired, I even have had a certified contractor come and just clean and oil it because I am so afraid of freezing another winter. It is so noisy when it is running it sounds like a jet plane taking off. It is a piece of crap I will never purchase another Lennox and do not recomend it to anyone. I agree with the person who commented about Lennox should stand behind their product and give some compensation back in return. Next repair it is gone.

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Date created: 2009-02-16 Name: Robert A. Kroboth
Location: Spokane, Washington
Years owned: 3

Satisfaction Rating:
Review:
"LENNOX"
I have a Lennox furnace, model # g50uh36b090, serial # 5905k21102, that is 3 years and 3 months old. It has a mind of its own. No matter what the thermostat is set at, it may work correctly or not come on at all. If I am gone for 5 hours, I can come home to a house where the temperature is 10º lower that the thermostat setting. At night, I can awaken to a house that is 15º lower that the thermostat setting. The computer has been replaced once. The last time the serviceman from Banner Fuel was here, all that he could find was that the furnace had tripped its breaker switch. He was going to charge me $108.00 for the visit. I refused to pay. Banner Fuel does not know what the problem is, however they are willing to charge me $90.00 per hour with no guarantee of results.

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Date created: 2009-02-04 Name: Nick
Location: Toronto, Canada
Years owned: 3

Satisfaction Rating:
Review:
"Not even good enough to heat a home in Florida!"
I purchased my home in 2006 (the home was built in 2003). My inspector told me he didn't like the saound and the rust on the furnace and advised me to check it out. The previous home owner said he wouldn't pay for any repairs and that the house was brand new there could be nothing wrong with the furnace. I foolishly agreed and a week after I moved in, I was hit with a $600 repair bill. I've lived in the house for almost 3 years and have dumped almost $2,500 into this absolutely horrible unit built by Lennox. I can't believe that companies can make such a terrible product and still have the nerve to advertise their brand proudly. It is an absolute outrage and I hope that they come to their senses soon. It's just not right! Maintaining a house in Canada is expensive enough with the gas, electricity, and property tax, now we have to add an extra $100/month to maintain a furnace? When can we get a break?

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