Consumer Reviews of LENNOX furnaces

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Date created: 2009-07-14 Name: E. Jennings
Years owned: 22

Satisfaction Rating:
Review:
"Carrier Furnaces"
Bought two Carrier 58ss furnaces, along with two Carrier ACs, and two Carrier Electronic filters in 1982. Had trouble from the beginning with the furnaces and air cleaners. Furnaces had to have circuit boards repaired, replaced numerous times, as well as fan motors replaced, etc. ACs were another story... rock solid, and we have summers with over 100 degrees for weeks at a time here in the midwest. 27 years on the ACs until one died this month. Not bad! The furnaces are another story... Finally replaced the Carrier furnaces with Lennox G50s in 2004 when one of the Carriers died for the last time. Had one service call on one of the Lennox furnaces in the interim and that was such a simple fix that the service tech incorporated it into a seasonal tuneup charge. Nice! Short story, Long... Carrier: good ACs, poor furnaces. Lennox: good furnaces... do I dare replace the ACs with another Carrier product or take a chance on Lennox ACs/Heat Pumps?

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Date created: 2009-06-10 Name: P.PLUNKETT
Years owned: 6

Satisfaction Rating:
Review:
"p plunkett"
We have had nothing but trouble with this furnace how come.old one in home for 39 yrs.NEVER A service call.discusted.

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Date created: 2009-06-09 Name: Neil Parker
Years owned: 6

Satisfaction Rating:
Review:
"Not Worth It"
Had a 98 % efficient Lennox Signature Collection model g32v3-75-5 furnace installed in June 2003. In October 2008, four months after the warranty expired, had to replace an ignitor and fuel valve to the tune of $ 800. In March, 2009, had to replace a circulator fan module for another $ 600. Neither the installer, Appolo Heating Inc., Schenectady, NY nor Lennox Customer Service in Dallas, TX, (and the CEO) would respond to inquiries for consideration/extension of warranty coverage. In fact, absolutely no response was received despite sending two letters. Absolutely will NOT recommend a Lennox furnace.

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Date created: 2009-05-14 Name: t.snider
Years owned: 14

Satisfaction Rating:
Review:
"bad deal all around"
Had a pulse installed in 1995 at a cost of $3600.00 the old furnance was 26 yrs old no problems with it 'it was no a lenox' computer board went out3wks ago$347.00 To replace it now installing lenox central air $3800.00 and upon inspection they say the heat exchangerb is bad and unsafe and we need a new furnace $3800.00 dcome on should we get more than 14 yrs. out of our old Lenox?? I would think so!! Very unhappy with Lenox!!

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Date created: 2009-05-11 Name: Dw
Years owned: 5

Satisfaction Rating:
Review:
"Lennox = GM = Crap"
We're 4 months past the date of installation and the motor burns out. Cost to replace is $400 and lennox won't cover because it is 4 months past the 5 year anniversary. Like gm, lennox was good for your grandfather but crappy for today...hope they meet the same fate.

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Date created: 2009-05-08 Name: Ed Harl
Years owned: 6

Satisfaction Rating:
Review:
"Crap Crap Crap"
This furnace was installed in 2003 and had nothing but problems for the last couple years. It goes out once or twice a year. Ive had two diffrent companies come out and fix it and each time they said it just needed some dust cleaned out of it. Then the furnace quits again a few days after they leave. No one has been able to fix this piece of crap for maore than a few months. If it wasnt for the summer months and having it shut down, it would be broke 4-5 times a year. Dont buy a Lennox, everyone including myself will say its a piece of crap.

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Date created: 2009-05-02 Name: Tim Meloche
Years owned: 13

Satisfaction Rating:
Review:
"Lennox Furnace & AC"
The furnace & a/c unit was installed 13 yrs ago in my home. I was very pleased with the results from my Lennox products, That 1 week ago I decided to upgrade to high efficient AC & Furnace . This was a mistake as Lennox seems to have lost there great rep with the consumers. I can not believe the companys that lenox allows to install there products . I have had nothing but a hard time trying to get the units installed properly, piping was wrong ( Had to be reinstalled ). The Lennox rep did not change the breakers , that is required from 60 amp to 40 amp. The installation was terrible , and I have had nothing but issues having it installed properly. After it was installed , the piping is leaking water all over the fuenace unit . I will never buy another Lennox product , this unit was high priced compared to Carrier etc .

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Date created: 2009-04-29 Name: LENNOX

Satisfaction Rating:
Review:
"Lennox Heat Pump"
I have lived in my home since Feb. 2006 (it was brand new). Last year the compressor went out on my Lennox heat pump and cost me $1,000 in labor costs to install a new one. The heat pump carries a 10-year warranty so was replaced for "free" but the $1,000 was what got me. Now I'm waiting for the air conditioner guy to come out because I'm having the exact same problem this year. If it costs me another $1,000 I'm suing Lennox. They obviously have a defective product and the consumer should not have to pay for that. I also filed a complaint last year with the bbb in Texas when Lennox is located, but their response was the same form letter to the bbb that they had already sent to me. This year I'm not going to roll over, fork out the money and play dead. We'll see what happens after tomorrow.

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Date created: 2009-04-24 Name: LENNOX
Years owned: 2

Satisfaction Rating:
Review:
"Lennox (horrible)"
Had a new 4ton Lennox Heat pump and ahu installed. First year indoor fan went out and outdoor fan shortly after. Second year Heating element shorted out and burned up, and Compressor just went out (sounds like a garbage disposer) spent alot of money for a name but not quality Dont make same mistake. Iam replacing outdoor unit with a new Maytag!

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Date created: 2009-04-10 Name: LENNOX
Years owned: 11

Satisfaction Rating:
Review:
"Furnace from Hell"
When I built my house in 1997 I installed a Lennox Elite g26. It has never worked for more than a few months at a time and has never made it through an entire heating season. Two circuit boards, heat exchanger, fan motor have all been replaced. Last year a wiring harness caught fire due to a short in a plugged connection. For the first 10 years the dealer replaced the parts and fixed it at no charge to me. Each time it was fixed we thought that would be the end of our trouble, only to have it go out again in a few months. Now they want to charge to fix it. It broke this past January, cost me almost $200 to fix it. Now in April it is leaking exhaust fumes into the house setting off carbon monoxide detector, so we shut it off. I have had it and won't pay to fix this lemon. We asked Lennox to give us a new furnace, no reply as of yet.

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