Consumer Reviews of LENNOX furnaces

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Date created: 2010-02-21 Name: R. Christie
Years owned: 7

Satisfaction Rating:
Review:
"Poor Quality Furnace"
I have a g24m Lennox furnace that is constantly breaking down. The latest was a blower motor ($700) and before that a limit sensor ($200). I purchased the Lennox name expecting quality but have found them to be poorly made and definitely not worth the premium charged and would never purchase a Lennox product again. I have a Lennox AC unit as well that consistently breaks down on the hottest days.

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Date created: 2010-02-20 Name: K. Anderson
Years owned: 7

Satisfaction Rating:
Review:
"Lennox Gas Furnace G40UH(X)"
This furnace was installed in our new house 7 years ago. A couple of years late, we started having problems with it. The biggest problem is that when the outside temperature gets 20 degrees f or below, the heater stops working right. It doesn't turn on when it is supposed to and sometimes won't even turn on at all. If we can get it to run, it will only be for a short while, then it just acts up again. It's been looked at but the problem is not known. After researching online, I found that apparently this is a common problem... and we're stuck with it. I would not recommend this to anyone.

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Date created: 2010-02-15 Name: Bob
Years owned: 6

Satisfaction Rating:
Review:
"G40DF(x) Furnance"
I live in a 6 year old neighborhood with townhomes and over the past 2 years, numerous neighbors' ignitor control board for the G40DF(x) furnace have needed to be replaced. The average cost is over $500 for parts and labor.

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Date created: 2010-02-04 Name: Phil Ginter
Location: Winnipeg
Years owned: 12

Satisfaction Rating:
Review:
"Lennox furnace & AC unit"
We had a Lennox furnace and AC unit installed in 1997 when we built our current home. In the first year, we had to have the control board replaced under factory warranty. Between years two and five the control board was replaced two more times under our new home warranty. In 2007, we once again had to have the control board replaced. In January of 2010, once again the board had to be replaced. Each replacement cost was in the tune of $500.00 With the total amount that has been spent on this furnace, we could have purchased a new one. I contacted a Lennox rep. here in Winnipeg this go round. They agreed to pay for the board if I would pay for the labor, I agreed to this. In 2007, the invoice for the board was: $314.00 for the board and $95.00 labor, with taxes $462.00. Now, after I agreed to pay the labor assuming it to be roughly the same as 2007, they claim that the board is still $314.00 but the labor has gone from $95.00 in 2007 to $432.00 . In January 2010, this is what they are trying to get me to pay for the labor this time, which basically amounts to the same price as the board and install was in 2007. This is a very poor product and to top it all off the company and it's installaton division called (Winnipeg Supply) are crooks.

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Date created: 2010-01-12 Name: D. Vaughan
Years owned: 4

Satisfaction Rating:
Review:
"Concord owned by Lennox"
I had a Concord cg80tb75d12a furnace installed less than five years ago. (Concord is owned by Lennox) On Firday 1/8/2010, the Hot Surface Ignitor stopped working. Since it was the weekend, I could not get a part until Monday 1/11/2010. When I emailed the company about the warranty, this was the reply: "We do not have a mechanism to reimburse you for the part. In order to receive reimbursement, your service company will be required to file a warranty claim with our local distribution. After the warranty claim has processed, your service company would offer you the reimbursed credit amount." This tells me that I have to depend on my service company to reimburse me for the part. If my service company doesn't file a warranty claim, I'm out some money because they don't have a mechanism to reimburse me. It sounds to me that not only do they produce a substandard product, they don't have to honor their warranty. I would not buy anything from these people again.

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Date created: 2010-01-10 Name: DImitri
Years owned: 3

Satisfaction Rating:
Review:
"Dont Buy Lennox"
My Lennox furnace is about 6 years old now. The unit is having trouble heating the 2 story house even through the btu rating is appropriate for the size of the heating space. This is why you shouldn't buy Lennox: The replacement parts are extremely expensive to fix the units. The replacement parts are about 10 times more expensive then any other furnace brand and you can only purchase the parts from Lennox. The Circuit Board went out on my furnace 2 days ago and the repair guy determined that it was the circuit board. The replacement board cost me $660 including the $85 service call. This is a ridiculous price for the circuit board. The repairman told me that Lennox is the most overpriced furnace considering its reliability and poor performance. Lennox History in a nutshell (if interested). Lennox company was started by the Lennox Family and they built quality and reliable furnaces and that's why the brand image was so high. However, after selling the company, the quality went to crap. It is a matter of time that the terrible reliability and quality will start eating away at the Lennox brand image. Don't Buy Lennox

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Date created: 2010-01-07 Name: M. Sailer
Years owned: 1

Satisfaction Rating:
Review:
"Lennox Heating and Cooling System - JUNK"
A new Lennox Heating & Cooling system was installed July, 2009. In my opinion, it is a piece of junk - spent $11,400 on a unit that makes so much noise turning on and off that it wakes me up. The air blowing sounds like a train going through my house. It also is inefficient since the computer brain takes approx. 4 days to adjust to the temperature and weather. The area Lennox Rep was arrogant and "mickey moused" some of the noise by covering the outside pipes with foam. He also stated that "I should learn to live with the noise". Also after a call to the main Lennox office, Scott Boxer, Pres. & Chief Operating Officer of Service Experts, I was told I could not get help to fix the unit. Only the contractor could call. A formal complaint was filed with Lennox and as of this date (1/10) there has been no response. I will never buy anything made by Lennox again. If you want a heating and cooling system that works properly, in my opinion, you should check out other brands.

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Date created: 2010-01-04 Name: James R
Location: Canada
Years owned: 1

Satisfaction Rating:
Review:
"Lennox G60VHY"
Bought a house with a 2002 installed Lennox furnace. The most unreliable p o s I have ever dealt with (so far). I have a feeling it's only the beginning of my woes with this thing. The company who installed it won't do a house call. This is Canada. Winter is unforgivingly dominant. Home heating is essential services.

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Date created: 2010-01-01 Name: Ross Golding
Years owned: 10

Satisfaction Rating:
Review:
"Ross Golding -- Lennox Whisper Heat G20"
I would start burning wood before I ever buy another Lennox product again. This furnace is ten years old. It's been loud and unreliable since day one. This furnace consistently breaks down during cold weather as it needs to have the flame sensor replaced or cleaned without fail annually, which is now becoming a bimonthly chore in the cold weather. Lennox - never again.

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Date created: 2009-12-19 Name: Michele
Years owned: 15

Satisfaction Rating:
Review:
"Complete Garbage"
I had this Lennox high efficiency gas furnace installed 15 years ago and have had nothing but trouble with it since then. It's been through three ignitor modules, two air cleaner modules and a cracked plastic fitting in the combustion condensate drain. Now it has a new problem - the pilot light goes out unless the metal cover is off. Cover off, works ok, cover on, doesn't work. Had a tech over here who wasted two hours of his time and mine trying to figure it out. He had no clue. Whatever savings I've realized in fuel costs from this "high efficiency" garbage have been more than canceled out by having to buy overpriced electronic junk every few years. I just wish I could have my old 1964 GE furnace back. That never had a single service issue in 30 years. Lennox is poorly built, unreliable garbage.

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