Consumer Reviews of LENNOX furnaces

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Date created: 2011-02-11 Name: Inman's
Location: Missouri

Satisfaction Rating:
Review:
"commerical heating/cooling unit"
We purchased a commercial heating/cooling unit 3 years ago and it has not worked properly from the day it was installed. It begain heating and cooling at the same time. That was finally fixed but every spring and winter we have to have a repair man out to look at it. We have spent as much on service calls as we did the unit it's self, which wasn't cheap by any means. No one has been able to get it working properly or as of November 2010 at all. We have not been able to get any satisfaction from this company and the company we purchased the unit from jerked us around until the warrenty expired. I would NEVER recommend this company or it's product to anyone. I hate to give anyone a bad review but after freezing the last couple of months and dealing with nothing but problems the last 3 years I'm done with begging for it to be fixed. Is it too much to ask for a product to work? We have installed a used 20 year old heater that is working circles around this unit. Highly recommend that you look somewhere else for your heating and cooling needs.

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Date created: 2011-02-05 Name: JON ASKEW
Location: YORKTOWN VIRGINIA

Satisfaction Rating:
Review:
"IT'S A BOX THATS OFFERED"
I AM A COMFORT ADVISOR FOR A RESIDENTIAL HVAC COMPANY AND I LOVE READING THE REVIEWS OF THE PUBLIC ON THIS SITE. PRIOR TO BECOMING A COMFORT ADVISOR I WAS A SERVICE TECHNICIAN AND OVER THE LAST 15 YEARS I HAVE WORKED ON EVERY FURNACE AND HAVE SEEN MANY PROBLEMS. WHAT HOMEOWNERS NEED TO UNDERSTAND IS THAT WE OFFER A BOX AND WE SALE THE COMPANY THAT PROVIDES SERVICE! ALL FURNACES ARE ASSEMBLED WITH THE SAME PARTS FROM OUTSIDE MANUFACTURERS EXAMPLE TRANE,LENNOX,CARRIER,RUUD/RHEEM,GOODMAN,AMANA AND THE LIST GOES ON!WHEN YOUR FURNACE HAS A ISSUE AND YOU CALL THE SERVICE COMPANY WHO SOLD YOU THE FURNACE AND YOU GET A ANSWERING MACHINE OR THE NUMBER IS DISCONNECTED YOU GET MAD AND BLAME THE FURNACE! THERE ARE MANY ELECTRICAL COMPONENTS IN A FURNACE AND VARYING ELECTRICAL OUTPUTS ANYTHING COULD HAPPEN. WHEN YOU INVEST IN A HVAC SYSTEM YOU NEED TO RESEARCH THE ACTUAL SERVICE COMPANY WHO YOU WANT TO DO THE WORK CHECK THEM OUT CALL THEM AFTER HOURS AND ON THE WEEKENDS AND SEE WHAT TYPE OF RESPONSE YOU GET IF THEY CAN'T ANSWER THE PHONE TO OFFER A ANSWER FOR A QUESTION WHAT ARE THE ODDS THEY WILL ANSWER WHEN YOU HAVE A PROBLEM. THEY ARE TO MANY OF WHAT WE CALL IN THE TRADE ONE TRUCKERS WHO HAVE DECIDED THAT THEY CAN GO OUT ON THERE OWN EITHER AFTER BEING TERMINATED OR LAID OFF AND GET IN A TRUCK AND OFF THEY GO, OFFERING HVAC EQUIPMENT THAT THEY GET OFFLINE OR BUY FROM A DISTRIBUTOR AND THEY SALE IT TO A HOMEOWNER AT A LOWBALL PRICE AND THAT PRICE LOOKS VERY ATTRACTIVE TO THEM BUT ALL HE IS AFTER IS THE LITTLE MONEY HE MAKES OFF THE SALE AND IS NOT WORRIED ABOUT PROVIDING THE CUSTOMER WITH THE SERVICE THAT THEY DESERVE THERE WILL ALWAYS BE SOMEONE WHO WANTS THE LOWBALL PRICE ON THINGS THATS THE FACT AND PEOPLE LIKE THAT DESERVE LOWBALL SERVICE. IN THIS FIELD THERE IS A QUOTE THAT FITS VERY WELL "YOU GET WHAT YOU PAY FOR!" SO WHEN YOU ARE LOOKING FOR REVIEWS ON HVAC EQUIPMENT LOOK ALITTLE FURTHER TO THE ACTUAL SERVICE COMPANY WHO INSTALLS IT AFTER ALL WE ARE OFFERING YOU A BOX WE ARE SELLING THE COMPANY!

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Date created: 2011-02-05 Name: B Schell
Location: Barrie ontario canada

Satisfaction Rating:
Review:
"Lennox Sucks"
4 years ago we installed a lennox g61 mp furnace. Nothing but trouble. The furnace just wont ignite. it goes through the cycles and I have to reset the darn thing every day many times wake up to a freezing house changed the thermostat. I have had 3 service calls and 3 different opinions. When you call the service companies they come quick stay 1 hour tell us its fixed and give you a bill for 200 bucks. My next step contact Lennox Texas. theres better than lennox out there Do not waste you hard earned dollars.

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Date created: 2011-02-04 Name: todd
Location: mt pleasant

Satisfaction Rating:
Review:
"heating and air unit"
This marks the second year our lennox heat pump has failed in the winter. Lennox does not cover anything but parts no labor or estimates last year this cost us over $900 to get this warrantied item repaired and now we are in the same boat we have only lived in this new house for 4 years now and this weill the 2nd time for this again I would not recommend lennox for anything at this point and lennox needs to back there products which they do not!!!!

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Date created: 2011-02-04 Name: J Morrow
Location: Lafayette Ind.

Satisfaction Rating:
Review:
"Cost Effective"
Very cost effective furnace, mainly because it does not work. Installed 6-06, starting in 10-09 it would just quit no reason and has continued this until now 16 months. 33 services calls to company they are baffled no charge to me. Time for an attorney or new furnace. Biggest pos I have ever seen. Lennox G51MP

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Date created: 2011-02-04 Name: DERRICK SCHMIDT

Satisfaction Rating:
Review:
"Best purchase I have ever made"
I was an installer for lennox for a couple of years and I have now totally changed careers but that is besides the point. My slp98v furnace is the best purchase I have ever made, it runs great and never know its even running. I am a strong believer of lennox products and lennox only because to me they are built the best and lennox I feel is always one step beyond everyone else. now a furnace is much like a new vehicle on the market, if you buy something that is brand new and they havent yet been able to work out any of the kinks in the model you may have problems but that is a risk you must take to get quality and reliability! Best part is if something breaks on a new model and it is to do with a fault, it will be covered by warranty. so dont complain and relax you people.

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Date created: 2011-02-01 Name: Jhori
Location: Toronto

Satisfaction Rating:
Review:
"Very Reliable"
I had lennox g61 mpv furnace installed at our house. We found this furnace reliable. It is very quite and heat the house very well

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Date created: 2011-02-01 Name: Raymond McGavigan
Location: Langley, BC

Satisfaction Rating:
Review:
"Premature part failure"
I had a new Lennox (G60 series) installed 18 months ago and have just had to have a flame sensor replaced. What happened to furnaces that you replaced and the only thing you had to do was change the filter every 3 months or so? Of course, when you call out a service technician he has to give you the whole "tune-up" treatment costing over $150. Why does a modern piece of equipment with no moving parts require a tune-up?

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Date created: 2011-01-31 Name: J smith
Location: San Diego ,CA

Satisfaction Rating:
Review:
"Two thumbs down"
I am a service and repair Tech for about 15 years and I can tell you Be carful when purchasing lennox equipment they dont build em like they used to.First of all they make a mass production of low grade equipment(builders models) and they are crap.Parts are verry expensive and hard to come by lennox is verry protective of theyre parts most contractors have to go through a middle man to get parts which increase overall cost to the consumer. The high end Lennox stuff isnt too bad but still repair costs are at least double that of most other brands.Most reveiws here look like they have been written by Lennox dealers. Overall No matter what brand you purchase Buy High end High efficency Equipment Manufactured with a little more care than mass production on the asembly line. You Get what you pay for

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Date created: 2011-01-27 Name: Brian
Location: Vancouver BC Canada

Satisfaction Rating:
Review:
"Lennox G61"
Three years old and lots of problems the past two years (fan blower motor replaced, low fire switch, miscellaneous stoppages of undetermined origin). One problem is that parts have to flown in to Vancouver (population several million)and you go without heat for 3-4 days until they get them and then they schedule an installation. This obviously is not a very good situation in cold weather.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.