Consumer Reviews of HEIL furnaces

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Date created: 2009-09-13 Name: Anthony Robinson
Years owned: 1

Satisfaction Rating:
Review:
"unit has never worked right since installed"
I have owned a Heil phn44800k00a1-- unit for 5 months. The unit has stop working at least 6 times during the 5 months

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Date created: 2009-01-06 Name: PHOnos
Location: Indio, CA
Years owned: 1

Satisfaction Rating:
Review:
"Heil A/C Furnace"
We replaced a 12 year old Day-Night central a/c Furnace that was having problems with the a/c compressor losing charge. Contractor could not find a leak, so it appeared it was in the lines that are buried in the concrete slab of the garage floor. As it did have some years on it, replacement seemed prudent. The contractor replaced the furnace and A/C with a Heil unit in summer of 2007. At the time the heat in the SoCal desert was so high he couldn't test the furnace operation and the A/C worked fine. Now this winter, the furnace has never worked. The ignitor and purge fan come on, but the gas valve never opens. The ignition sequence keeps repeating and does not stop after 3 tries as it is supposed to. The green fashing LED is indicating no problems. The valve will open if power is supplied directly from the transformer, so it is not the valve. He has changed the circuit board, no joy. Heil told him it was a bad ground. We have regrounded everything and problem still exists. It appears to me that there is a bad sensor somewhere. He is trying again this week to contact Heil.

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Date created: 2008-12-17 Name: James Cocola
Location: Geneva, NY
Years owned: 8

Satisfaction Rating:
Review:
""Sad" Owner of a Heil Furnace"
My furnace has had the circuit board replaced last year and 2 years ago, and the induction fan and motor assembly replaced last month. Last night the furnace quit again. Now it runs but the burner doesn't light, a different problem to add to the list! I could have saved all the money I put into this furnace over the past 3 years and bought a new furnace! This is just unacceptable. Where is the quality, pride, craftsmanship and dependability in this product. Was it made by some underdeveloped country that doesn't care what kind of product it puts out into the American marketplace? I can't afford to keep throwing money into this furnace that should last at least 20 years like the old one did. Should I have bought a "better" furnace? Should I have checked the feedback on these Heil furnaces before buying one? I assumed the name alone stood for reliability and dependability! But, we all know what happens when one "assumes".

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Date created: 2008-11-01 Name: G.W.
Location: Summerville, SC
Years owned: 7

Satisfaction Rating:
Review:
"Rusted heat exchanger"
Have 10 year old air conditioner/furnace, Model # pgad30d1ka. New unit installed in new house in 1998. We've been in the house since 2001. Air conditioner has been fine. Heat didn't come on this season. Bad (rusted at weld seams) heat exchanger and flame rollout sensor. Service contractor can repair for $2400 but would prefer to sell me a new Carrier for $5000. I mean, come on, how often do we need to use the heat in this part of South Carolina? We use the air more than anything. Clearly a design/materials issue to only last 10 years. I noticed their newer models have heat exchangers made with stainless steel and come with a 25 year warranty. My warranty would have expired last month (10 year but only for original owner with yearly service calls). Not a happy camper here.

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Date created: 2008-10-28 Name: Kristin Hill
Location: New Memphis, IL
Years owned: 4

Satisfaction Rating:
Review:
"Mrs."
Where do I begin? I have had a Heil furnace and air conditioner installed on 10/29/04. My first Heil to own by strong recommendations. All I can say is that I have had nothing but trouble with both units. To make things worse, the man that installed it will not stick behind his work nor will he return phone calls. He should not be allowed to represent Heil and do such horrible work. I have had to call other dealers for Heil and low and behold my installer finally calls. I should not have to go through this every time I need service. Which by way has been a total of six times that one unit or the other has needed service. When you pay almost $5000.00 for HVAC, you would think that it should work properly. I am not sure at this point if this is a lemon of a furnace or could it be that the installer is not qualified to perform HVAC work. All I know is that I am not done trying to get this situation taken care of. If I have to, I will take it all the way to the top.

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Date created: 2008-10-23 Name: R. Martin
Location: Superior, Wisconsin
Years owned: 14

Satisfaction Rating:
Review:
"Heil 700 Super High Efficiency Gas Furnace"
I purchased this gas furnace in 1994. The exhaust blower unit lasted twelve years, since then I have replaced it three times! It seems the bearings just don't hold up under normal operating conditions.

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Date created: 2008-10-22 Name: Becky Green
Location: Grand Rapids, MN
Years owned: 11

Satisfaction Rating:
Review:
"Heil furnace - LOUD banging"
My furnace makes an extremely loud banging noise a few minutes after it kicks in. Service techs cannot figure out what it is. Help!! Any ideas??

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Date created: 2008-10-20 Name: Ed Bay
Location: Indiana
Years owned: 3

Satisfaction Rating:
Review:
"Poor Poor Quality Heil"
Brand New Unit installed by an incompetent HVAC Contractor (Pipe Dreams) Bedford, IN. We have had trouble every year with this furnace!! I would not recommend any Heil Product.

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Date created: 2008-07-23 Name: Kansas Man
Location: Manhattan, KS
Years owned: 3

Satisfaction Rating:
Review:
"Works great after 3 years"
I had a 14 seer 3 ton unit installed in my 4 bedroom house when I moved in and have had no problems with it. Cools better than the one we replaced (very old). Replaced the furnace at the same...don't know if that helps. Contractor told me that this is a mid-grade unit as the "builder" grade units are not built as well.

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Date created: 2008-07-15 Name: A. Philip
Location: Toronto, ON

Satisfaction Rating:
Review:
"JUNK"
Our home purchased in 1999 had a Heil. First service check in 2000 revealed pinholes in heat exchanger. Four years later same failure. icp replaced entire unit with its Tempstar 9mpv. Now after four years with this unit, the blower started acting up, making grinding noises at low speed, and intermittently not kicking up to proper speed. Service techs chased their tails over multiple service visits replacing every part associated with blower. The day after they replaced the last part, on the blower motor control unit, the blower suddenly stopped working altogether. Needless to say, I am now replacing the unit with a different brand and using a new HVAC contractor.

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