Consumer Reviews of GOODMAN furnaces

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Date created: 2013-05-05 Name: Matias
Location: ILztiIjiiwAZjjvqq

Satisfaction Rating:
Review:
"Dr. Feelgood is Pretty Close"
Dr. Feelgood is pretty close. But if you have a closed loop system, there are no bleeders. In that case, you bleed the entire system at the boiler. There should be a faucet for each zone. Attach a hose to the faucet and run it outdoors,or into a drain. Let it run for a good long time,15-20 minutes or so. That will get rid of most of the air. Any remaining air will be expelled by the automatic air bleeder.

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Date created: 2011-11-04 Name: Preparing to buy furnace
Location: Grayslake, IL

Satisfaction Rating:
Review:
"Reviewed site comments"
I have read the review comments regarding goodman furnaces and found a good percentage of the reviews are pro Goodman furnaces but the box checked was very unsatisfied. I would assume this will unfairly bias the overall rating toward the unsatisfied. The reviews should be read by someone with the website before allowing the review to stand. I am going to buy a Goodman.

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Date created: 2011-10-24 Name: Eliza K.
Location: South Weber, UT

Satisfaction Rating:
Review:
"What gives with the rating?"
Why do the satisfactory ratings not match up with people's opinions in their posts??? I am researching furnaces - Goodman 95% efficiency verses York & Lennox. Price quotes differ about $1300 from the Goodman. As far as the actual equipment goes, people seem to be satisfied overall, but the rating on their post is listed as very low. What is going on with this????

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Date created: 2011-10-11 Name: Brand Watcher
Location: Santa Rosa, CA
Years owned: 11

Satisfaction Rating:
Review:
"Rate Correctly!"
Many of the reviews written here say good things about Goodman equipment or neutral things yet the ratings say "Very Unsatisfied". Gee, is someone trying to manipulate the ratings here or what? It doesn't take a rocket scientist to click the right button- be careful and don't write a review that says Goodman is great and then click "Very Unsatisfied". Hvac Installers, if you just want to write something neutral about a brand then click "Neutral", not "Very Unsatisfied". Like I said, I think someones trying to manipulate the ratings on this site and if FurnaceCompare.com actually reviewed the postings they'd either fix this or not post the reviews that clearly have wrong Rating checked because you are skewing your own Ratings. Get it together FurnaceCompare.com.

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Date created: 2011-09-09 Name: Keith Johnson
Location: hamilton,Ont
Years owned: 2

Satisfaction Rating:
Review:
"Amazing how comfortable we are"
We am very happy with our purchase from Boonstra's One Hour of our furnace and ac combo. The hot summer we just had actually made my electric bills go down year on year. The install and professionalism of the one hour team is amazing, from purchase to post service I am glad we paid the extra because we are hot in the winter and cool in the summer to whatever temp we want not just comfortable cold or hot!! I would highly recommend you at least get a quote from one hour and see the time they take to fit the system to your house, its the best education I got...wow!

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Date created: 2011-09-07 Name: Mike B. Martisko

Satisfaction Rating:
Review:
"Installation problem, I don't think so?"
I am a General Contractor in West Virginia and have been so for nearly 40 years. Starting back in 2003, I began installing furnaces for a rental property owner I have done contract work for. While working at one of her properties, one of the furnaces quit working, and she asked me if I could install a new one. I looked at it and said yes. I removed the old unit, picked up a comparable Goodman unit from a local supplier. I set the unit in place and connected everything as the booklet instructed. Worked fine until building was sold and torn down, almost 5 years. However, after the installation of the first one, I was again asked to replace another one in yet another property. (Oh by the way, the first had a problem, which turned out to be a bad fuse from the factory.) Again, I removed the old unit and installed a brand new Goodman, kept having problems of not running, but discovered that the vent grids provided with the furnace, which I put into the induction air hole on the furnace, did not run pipe to outside, was restricting the air flow, basement area was more then sufficient to supply air to furnace. Next I was asked to install an entire system in another rental property. I did so, running trunk line and takeoffs, cold air return, gas line electric, it all, however, when I finished installing this one, unbeknownst to me, the local gas company had to inspect it, it was gigged because the cold air return wrapped around the gas line, which was existing, and could not be rerouted, I realized as soon as the gas man told me, why it was a problem, leaking could be extremely hazardous, I resolved the problem, the gas man returned, and the unit passed inspection and was put into service, and there has not been a problem since. Now, I installed one more unit for this same person, purchased on her account, at the same supplier, however, in this instance I was removing an ancient bulky 180,000 btu unit. I went to the supplier, told them what I was removing, and they provided me with the largest unit available 118,000btu. The also provided all the other accessories necessary to set and hookup the furnace, switch/fuse box, inline shutoff for gas, cold air return plenum, as well as the plenum. This unit operated without incident from October 2004 thru March of 2009. I could not discern the problem, so the supplier sent technicians to check it out, they pushed the roll out switch a couple of times and said the heat exchanger was bad, due to improper installation. Now this supplier, knew that I was not a trained installer, yet he continued to sell the units, without making any disclaimer about the warranty. The supplier would not replace the unit, and the person I did the work for expects me to pay for a brand new unit, plus the installation of same.

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Date created: 2011-05-15 Name: Tye the Hvac guy
Location: West orange nj

Satisfaction Rating:
Review:
"Online heating and cooling"
I see all the bad reviews about any brand of Hvac equip is coming from uncertified installers what about the guy that said he went through two heat exchangers how I've put in about 250 furnaces Only one was bad and I caught it on a visual Inspection of the unit if your not a Hvac tech or installer Or you hacked your own Hvac job you have no valid opinion Be cause u don't know how to install a furnace or ac properly The devil is in the details

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Date created: 2011-04-13 Name: Owen Geoghegan
Location: Norton MA

Satisfaction Rating:
Review:
"Plumbing Contractor"
As I read the reviews of different heating equipment, especially the negative ones regardless of the manufacturer, I see one common theme. That is the equipment installed is far to large. As the most glaring example is a complaint of a customer that has two furnaces, one in the basement 120,000 BTUH, and one in the Attic 80,000 BTUH for a Total of 200,000 BTUH. This is probably for a standard 2 story colonial house which in the Boston MA area is about 65,000 BTUH at 5 degrees fahrenheit. Thats more than three times the amount of energy this house needs, and most of the time its no ware near 5 degrees. At 50 degrees this house likely needs 25,000 BTUH. This causes many problems,first you will never be comfortable in this home. Second these systems will short cycle at incredible rates causing burnt out igniters,fried control boards,dirty Flame sensors, cracked heat exchanges, ect. Think what would happen to your car if you started it 500 times a day verses say 6. Heating systems have notoriously been oversized in the past. The older systems handle short cycling better. the new systems do not, but they give you very reliable service and outstanding fuel saving and much better comfort if they are sized right. If you look at the rate of very satisfied to very unsatisfied you could probably guess which systems were sized properly. It takes and educated contractor to size and service heating and air conditioning equipment. This educated contractor probably also knows his cost structure and is going to earn a living running a Professional business. The educated contractor also knows he can't compete against the cheapest bidder, nor do they want to, therefore this contractor must avoid doing estimates for customers who's criteria is the lowest price. It takes about three hours to do a proper heating estimate, of which time you the customer sees about 45 minutes but thinks its ten. The educated contractor has ways of pre-qualifying customers over the phone and we will let you say no to the estimate. We want happy satisfied customers who recommend us to people they know , we don,t get this unless we do the job right. But before you throw the cheapest contractor under the bus, remember that a large portion of customers criteria is the lowest price, a market that the cheapest contractor satisfies. Owen Geoghegan Owen Geoghegan Plumbing & Heating

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Date created: 2010-12-14 Name: J ohn

Satisfaction Rating:
Review:
"Jiggling"
Jiggling electrical connections is not the issue - the condensate pump or tube may be clogged - that will drown the air flown and shut down the system. Also try spraying some electrical connection cleaner on connector ends and replug.

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Date created: 2010-02-22 Name: Anonymous

Satisfaction Rating:
Review:
"The largest manufacturer in the US"
Goodman manufactures heating and air conditioning equipment for residential and light commercial application. They also have been the industry leader in warranty for years. With the amount of equipment manufactured everyday, I'm sure they are not just putting junk out on the street. They have become the largest US HVAC manufacturer in the residential heating and cooling markets. A company that continues to grow and be profitable when the industry has been down over the last three years. Goodman could not afford to make sub-standard equipment. Here are the top five reasons you may have a problem with your furnace or air conditioning system. 1. New Construction - HVAC is almost an afterthought when building a home. Builders usually use the lowest cost option and put the money into other parts of the project. The installation crews are not considered to be the cream of the crop. They also have no choice but to hire at a lower rate keeping labor down. A lot of times these units may have been run during the construction phase and the units life expectancy can be greatly affected. 2. Retrofit/Replacement - Not all contractors are created equal. If you decide to hire a contractor based on them being the cheapest bid, then buyer beware. At a minimum, the installing contractor should be licensed and insured. I personally know guys that "have been doing this for over 20 years" that cut corners, fail to keep up with industry advancements and most times DON'T READ THE INSTALLATION INSTRUCTIONS! 3. Failure to maintain your system - All manufactures warranty are contingent to your system being properly maintained by a professional. If your installing contractor did not offer you a maintenance service agreement, then you should expect that other corners are being cut on the installation. Maintenance can also prevent property damage and health issues caused by heating and cooling the air in your home. 4. Proper installation and start up - Your home needs to measured and a Manual J load design should be performed to determine what size unit is right for your home. The unit should be installed to a minimum of local codes. A permit should be pulled and the unit inspected. Your contractor should verify, adjust and report inlet gas pressure, airflow and static pressure. Commonly overlooked on most installations. 5. Ducting issues - If you are not addressing the duct system in your home and only replacing your furnace, be aware that the new equipment will be moving more air and is more efficient. You most likely can get by with a smaller unit with multiple stages. Variable speed fans will sound like a jet engine on an inadequate duct system. If you are replacing a unit that is 20+ years old, there have been huge advancements in this equipment. Your load calculation will tell you how much air needs to be in each room. Typically, your original system was over sized to begin with so just changing the furnace for the same size might cause you to spend more on the equipment up front and more to operate it. The average duct loss is about 30%. If you do not have a tightly sealed duct system, you are susceptible to contaminants and high energy bills. Do your homework. More people will talk about a bad experience than those that are totally happy with their new system. It's easy for a contractor to take the heat off of him by blaming a manufacture. All brands of equipment are good. It comes down to the application of the products, period.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.