Consumer Reviews of GOODMAN furnaces

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Date created: 2010-11-03 Name: BG
Location: Calgary, Alberta

Satisfaction Rating:
Review:
"Furnace"
We had the Goodman mid efficiency furnace - gme80905cxab - installed in July 2007. Since then we have had to have a service tech in 3 times. Furnace would not kick in and all 3 times it was related to the flame sensor. I would never buy a Goodman again.

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Date created: 2010-10-31 Name: M. Leazenby

Satisfaction Rating:
Review:
"Wish I still had my 25 yr old Bryant!"
We have an "all in one" furnace/AC unit that sits outside our house. It is 3 yrs old and we've already had the main circuit board replaced. Now it is "hanging" in the beginning of it's cycle, right after the thermostat turns it on. It hums and buzzes with a periodic lurching noise for over a minute. Then it just quits. It has done this numerous times just this morning, and this has been going on for some time now. Because it is a sporadic glitch, every time I get a service tech to come out, the glitch never happens, he can't hear what I'm talking about and all he does is use his meters to take "readings", which tell him absolutely nothing about what the problem is. That's why I recorded the noise this time so I can have him listen to it when I call again on Monday. I absolutely regret buying this thing. I am not confident it will even last through the 10 yr warranty period at this rate! Our 25 year old Bryant unit was no more loud than this one and it heated and cooled our home perfectly well, although granted it's efficiency was not too good. The only thing wrong was that one of the burner tubes had rusted and was irreplaceable because it was so old. We discovered this when we called to have it serviced before winter a few years back. I wish we had shopped around, but the tech said it was dangerous and could have caused an explosion, so we went with the units his company sold. Moral of the story:do your homework and research furnace reviews BEFORE you have to replace yours. Then you won't be making an uninformed decision in panic/crisis mode like we did!

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Date created: 2010-10-15 Name: B. Infante
Location: Colorado Springs, Co

Satisfaction Rating:
Review:
"Not Again!"
I had a Goodman furnace installed in 2008. Since then the circuit board went out and had to be replaced within the warranty period. Now the gas valve needs to be replaced. I've had a service tech come to the house every six months. Never had a problem with any furnace installed in my homes prior to this. I would never recommend a Goodman unit to anyone I like or am even slightly fond of.

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Date created: 2010-10-03 Name: p
Location: new york

Satisfaction Rating:
Review:
"Garbage"
Going into my 4th heating season, no heat today! the unit started giving us trouble days after it was installed.The only one who can count on a Goodman furnace is a repair technician.

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Date created: 2010-09-22 Name: JN TORONTO CANADA

Satisfaction Rating:
Review:
"NEVER AGAIN"
JUNK JUNK JUNK

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Date created: 2010-07-12 Name: D. Fields
Years owned: 3

Satisfaction Rating:
Review:
"goodman furnaces"
My experiences were not good. First, squirrel cage disintegrated. Second, gas ammana blower went out. Third, leaked coolant. Fourth, capacitor on compressor blew up. Fifth, circuit board was out. In fact, it has cost me over 1,000 dollar in 4 yrs to use it in repairs.

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Date created: 2010-07-07 Name: Carol
Years owned: 6

Satisfaction Rating:
Review:
"Our Goodman GMNT100-4B Broken Already!"
After 6 short years, we already need a whole new blower unit (motor, wheel, assembly) despite regular servicing. Warranty expires at 5 years. We will be $850 poorer. Don't buy this. I tried to get customer service to help but they stood firm. Rip off!

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Date created: 2010-06-16 Name: Samantha
Years owned: 1

Satisfaction Rating:
Review:
"Worst customer service. Bar none."
Our story is pretty much the same as everyone else's. Our practically new unit already needs a new condenser coil to the tune of $500 for the part (which is covered under warranty) however, the freon and the labor charges were not covered under warranty, and that cost us just as much. A 15 minute phone call to Goodman proved to be the worst customer service experience I've ever had. Logic, good manners, and courtesy do not matter to these people. They are the antithesis of caring and helpful. I have several business degrees and I realize that they may think they don't have to be customer friendly, but in the end, their profits would most likely be enhanced if they provided even a minute amount of customer service. It was truly one of the most awkward, infuriating phone calls I've ever made in my life. Buyer Beware! We will never buy Goodman again.

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Date created: 2010-06-10 Name: David Ell
Years owned: 2

Satisfaction Rating:
Review:
"3 cycles to start whats with this"
Furnace always needs 3 cycles to start while pushing cold air into the house. Does not always start and worst part when it starts does not run until it reaches thermostat temperature. It restarts many times before temperature is reached, each time pushing more cold air into the house. Sometimes does not start but fan continues to blow at full speed without heat. This recycling at night makes for a lot of lost sleep.

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Date created: 2010-05-10 Name: jack ziegler
Years owned: 3

Satisfaction Rating:
Review:
"Jack Boise Id."
I have owned homes for over 35 years and most had old furnaces but I have never had as many problems combined as I have had with this piece of crap. It has had to have service men out her over 20 times. when they talked me into buying new, they promised me smaller heat bills [which never happened],told me I would have piece of mind [also a lie] and now I can't afford to change it or even afford to get it fixed as it has been out 3 days now. My old furnace was 10 times better than this one and was still working, I wish I had it back and I would still be warm.

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